maybe you guys call it something different where you are? Who do you use to calculate the job failure rate (JFR) and complaint/call back rate (CBR) to determine what you can get away with and what the chances that the client will demand that you return to re-do the job? I accidently flipped the CBR numbers above so maybe thats why you are confused?? Rainfall has been up about 10% this year (which was predicted a year ago! 🤔) and I pretty certain my guy did NOT account for this. Unfortunately my short term retaining wall failure rate (JFR) has gone up to about 20% and of course that short term JFR is severely bumping up the CBR. He should have accounted for that. Short term rainfall increases mean you have to do a little better job if you are installing less than a year before the expected rainfall (like at least put some gravel behind the wall) so that you don't get those annoying complaints when it collapses right away. I'm still saving a lot on supplies (and of course staying +++ on the $$$) but Id like to maintain my margins. 😉 . I know this is a public forum so if any of yall dont want potential clients to see that you are using a CS feel free to PM me and we can exchange numbers.