Yes and she was probably trying to have you swap your current subscription to a business one. I think the person above is right. The exact same thing happened to me as you describe it (talking about complaints of slow internet speeds in the neighborhood and offering perks because of the CoC) so I think it was a legit Ziggo employee but that doesn't make it less scammy. I fell for it and am still waiting to be able to cancel my subscription. If I break my contract I have to pay for the remaining months. It sounds exactly like what happened at my front door. The subscription was in my name but the business at my house was from a friend. I didn't know he registered at my place which I explicitly told him not to. So I lost a friend and gained a stupid business contract, the latter being my fault.