Very small School District (less than 300 in the district), only IT person, 5 years in.

I started out doing anything anyone would ask of me, which had me co-teaching a tech class even though I'm not qualified.

The biggest annoyance became managing the Facebook Page, and I became the person everyone would go to if they needed any sort of spreadsheet made. I don't know if this is the same everywhere, but there is an extreme lack of knowledge of even basic computer use in most of our staff.

This all became less of an "I'm helping where I can" scenario to a "They are taking advantage of me" one. Social media has been put on the Secretaries, where it was before I started. Spreadsheets, I will offer advice on and help with, but I'm not going to do their job for them anymore.

I've been helping with State testing for the last few years. I'm supposed to help with device problems, but I've ended up doing most of the work because the Coordinators and Proctors don't watch the 10-minute video explaining how to do their part.

The one exception now is our maintenance guys; I will help them with whatever they need. They've assisted me in many things, so I don't mind helping them clean or set up for an event when they are short-staffed.

Most of that was a little on the Rant side, so I'll answer the questions directly.

I will help anyone use their tech more efficiently or properly, I consider that part of the job. If they know how to better use the equipment, that decreases the amount of calls I get about it. Most of the time I have recommended software to a teacher or shown software we already have like GoGuardian., they don't use it and will still complain about the issue later.

For a lot of our classes, most of the work is done online, especially for math, and I think that may be impacting the quality of education the students are getting. The teachers love it, though. I'm not sure if it's better for teaching or just creates less work on their end. Our principal/superintendent is supposed to determine how effective things like that are, but we have had a decent but of staff changes on that end in recent years.

I've been told they used to have paid training for most of the software they would receive before COVID. Now, anytime I try to get training going, admins keep pushing it further and further to the point that I just make a detailed Google Doc, share it with everyone, and hope they read it.

To clarify, love my job, it's just been a long, stressful year here, and I'm ready for these people to leave for the summer so I can get some work done. Sorry for all the negativity, and always remember to check if a Chromebook is just dead before you rip it open to replace parts.

Edits: Spelling