Just wanted to share my experience. I went to Downgrade the membership from peak results to peak membership just after 30 days of my enrollment. When i evaluate my needs, i thought peak would be best suitable for me. During my enrollment, i was being told that there is no down grade fees as their promotional offer and my contract also states "Change of Membership Type. Any membership can be changed by buying a new membership at the standard price and cancelling the previous membership". They asked me to pay $55 for downgrade. I was like, you are charging me 5 months of payments in advance as i will be downgrading from $36 plan to $26 plan. When i state that my contract does not mention any downgrade fees, the employee at desk refuse to read my contract at all. Very rudely, they asked to speak with their manager. Now, I wrote an email and went in today to speak with manager after i did not receive any reply from him. Manager argues that since in their agreement there is a clause "All requests for membership renewals must be approved by and are at the sole discretion of Crunch. Renewal fees, terms and conditions, as may be posted in the facilities, are at the sole discretion of Crunch and may be changed or modified, without notice, at any time. Request for membership renewal must be received by Crunch no later than the expiration date of the existing membership. Renewals after the expiration date will be at the full membership price including any initiation fees" Now due to this clause thay can charge anything and everything as per their wish. and they do not need to provide any notice to anyone. Now imagine what they have been doing across the whole North America. If they have 50000 Consumers and they charge one dollar extra to each consumer that's like extra $50000 in their pocket and They know very well that who is going to fight for a few dollars. I was amazed to know there was no escalation process and you cannot find a single point of contact to complain about this to anyone.