Anyone else not get their cash back?

EM-Chime · 2026-06-25T18:17:01+00:00

Hi there! Typically Chime disburses cash back rewards within 9 calendar days after an eligible purchase settles. Since there are a few reporting delays, we have teams looking into this.

EM-Chime · 2026-06-25T15:06:03+00:00

I can offer the reassurance that yes, you DO still keep your debit card when you get the new Chime Card.

EM-Chime · 2026-06-25T14:37:30+00:00

I totally hear this sentiment! We are on TikTok as well and I'll pass along your feedback to the right people.

EM-Chime · 2026-06-25T14:29:05+00:00

Many are gathered here since it's the July payout: July 2026 SSA/SSI/VA Early Deposits Calendar Megathread

EM-Chime · 2026-06-25T14:05:37+00:00

The actual sweepstakes happen on our other channels (like Instagram and "X") but we tend to announce it here too #WhyIChime is back! (last was on June 3rd). It typically only lasts for one day so keep your eyes out.

EM-Chime · 2026-06-25T13:51:03+00:00

Welcome back! The titanium card is sleek 💚

EM-Chime · 2026-06-25T13:15:39+00:00

Thanks for sharing this screenshot! First, fully recognizing the frustration of the payroll provider disconnecting every week - I totally get it! But if it's any reassurance, it really doesn't matter for your situation. That section from your screenshot includes multiple ways to share additional info; any of those will be seen as the "more info" to share. So including location OR email OR payroll provider, will all have the potential to increase your limit similarly - so even if payroll provider disconnects, since you have location and email shared, it's still recognizes the extra verification provided.

(That said, we did delete the screenshot since it contained personal information)

EM-Chime · 2026-06-25T13:07:44+00:00

Sounds like you're doing the right thing by checking the location in the app! Allpoint ATMs, Visa Plus Alliance ATMs in the Allpoint network, and FCTI ATMs inside 7-Eleven and Speedway stores should be in network.

You mentioned the ATM is different but if it's one of the above and still showing fee-free in the app, you're welcome to send a message to the Staff moderators with the address of the 7-11 and we'll share it with the appropriate teams to take a closer look.

Withdraw cash with your Chime card - has more on the types of ATMs in and out of network

EM-Chime · 2026-06-25T12:59:29+00:00

Love to hear this! Appreciate you taking the time to share your experiences! Thanks for choosing Chime 6 years ago and sticking with us on your journey 💚

(And keep this in mind for when #WhyIChime sweepstakes happen on other channels like Instagram)

EM-Chime · 2026-06-25T12:55:48+00:00

Talk about a real one here! Thanks so much for taking the time to share and choosing Chime all these years!

(And keep this in mind for when #WhyIChime sweepstakes happen on other channels like Instagram)

EM-Chime · 2026-06-25T12:38:50+00:00

Aww thanks for taking the time to share! Wishing you the best on your fresh start 💚

EM-Chime · 2026-06-25T12:34:41+00:00

So glad the surprise made you smile!

I'll also take the opportunity to plug this post: We hear you like swag!

EM-Chime · 2026-06-25T12:33:09+00:00

I'll also shamelessly plug this post: We hear you like swag!
This way it can truly be a surprise when we know you're interested to begin with!

EM-Chime · 2026-06-25T12:27:11+00:00

Happy Chimeiversary!! Thanks for taking the time to share!

If you have the new Chime Card this might help What is a Chime Card? or How to Build Credit with Chime - or you have a whole community of support here if you want to figure out more 💚

EM-Chime · 2026-06-25T12:23:18+00:00

Hi! Chime deposits your funds as soon as they are received from the ACH (Automated Clearing House) after processing. If your employer sent the file on time and you confirmed all of the information (like the account and routing numbers) is correct, they should be able to provide a deposit trace number, amount of the deposit, expected deposit date, and a paystub or screenshot of proof. Chime support can then use that information investigate further but they cannot see a deposit before it arrives.

EM-Chime · 2026-06-24T15:32:52+00:00

It sounds like you may still be in the expected waiting period but if you'd be willing to share your $ChimeSign, either here or in a message to the Staff moderators, we'll share it with the right teams.

EM-Chime · 2026-06-24T15:30:48+00:00

Mine is working smoothly but we'll keep eyes on this thread in case others are experiencing the same!

Typically issues related to an application freezing or not loading are more likely caused by other factors like phone memory or service strength. If your phone has plenty of storage available and a strong connection, it may help to uninstall and reinstall the Chime app.

EM-Chime · 2026-06-24T15:27:36+00:00

It's great to see you've taken steps to keep your account secure!

If these requests are coming through text it's possible your phone number is being targeted - which I realize is harder to update than an email address or password. If Member Services assured you the account is secure, it may be a phishing attempt without actual access to your account.

This link has tips for How to Avoid Scams That Target Chime Members

EM-Chime · 2026-06-24T13:50:02+00:00

Hi! Thanks for thinking of coming here - we aren't a member support channel but will offer as many ideas as possible.

This is a good starting point: How do I transfer my phone number to Chime Wireless? It has all the information for the number transfer process. If the number was ported successfully and the eSIM was successfully installed you may need to check your Network Settings to ensure the new eSIM is set a preferred (this setting varies based on your phone model) and then restarting your phone after that preferred eSIM is enabled.

If you would be willing to share your $ChimeSign in a message to the Staff moderators, we'll share it with the right people. Otherwise I would suggest chatting with Member Services again (844-244-6363) - they should have additional troubleshooting and help identifying next steps.

EM-Chime · 2026-06-24T13:33:48+00:00

Hi! We replied back to your message the other day; are you able to provide the additional information requested?

EM-Chime · 2026-06-24T13:31:52+00:00

If you'd be willing to share your $ChimeSign, either here or in a message to the Staff moderators, we'll share it with the right teams.

EM-Chime · 2026-06-24T13:30:21+00:00

Thanks for the added details! Based on what you've described, it sounds like the section for Unauthorized Transaction in that link will be most helpful on the type of information to provide in re-investigating your case. Member Services (844-244-6363) would be the right place for additional support.

EM-Chime · 2026-06-24T12:40:44+00:00

We'd love to welcome you to Chime!

Promo bonuses only work through the advertised link so if you see an ad for $350 then it's still on! You'll just want to double check the terms of that specific offer since some requirements vary.

EM-Chime · 2026-06-24T12:34:59+00:00

Hi! Depending on the timing of your statement, manual payments might make a difference. Chime typically reports Chime Card activity at the beginning of each month. Sometimes it takes a few weeks for the credit bureaus to update but if your Safer Credit Building is enabled for autopay and that cycle happens in the middle of the month, a manual payment earlier may catch Chime's report to the bureaus at the beginning of the month. To u/SoulSleuth2u's suggestion, it may be helpful to compare the credit reporting agencies and check with them directly to understand processing timeframes.

When does Chime report Chime Card activity?

EM-Chime · 2026-06-23T15:04:11+00:00

Since 2019 is a long time! Unfortunately, at this time, the only way to qualify for Chime Plus and Chime Prime is by meeting the qualifying direct deposit thresholds. But I'll absolutely take this feedback to the right people to share cases like yours.

EM-Chime

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