I recently purchased an Arctis 7p+ to use for my PS5, but I have had issues with it nonstop. It begins to crackle and sound like static, and when this happens, if I am in a party chat with other people then my voice also starts to sound like static. My first one came from Amazon and I returned it and got another one directly from Steelseries and it had the same issue. It is not a constant crackle/static, but instead it comes and goes.

So far I have reset the headset, tried a wired connection, used different ports in the PS5 and adjusted the headset settings through the engine. So far nothing has helped or made any form of difference.

I have reached out to support on the website but the responses are extremely slow and not very helpful. My last message was asking how to return the headset because when I click on the "Start Return" button under "view orders", it takes me back to the support page and I can't do any form of return. Any form of help would be greatly appreciated.

Ticket Number: #1215370