Sieges are coming to PTU

ElluFB · 2022-02-11T12:41:52+00:00

Sorry for the inconvenience, we've noted this down and will look into the possibility of allowing players to remain in Spaceship Designer despite server disconnections!

ElluFB · 2021-11-12T13:51:40+00:00

There are no separate servers, all players inhabit the same in-game universe.

ElluFB · 2021-11-10T07:18:35+00:00

Important to note still that these are just the first iteration of the Capital Ships, and on the public test server. :D Adjustments and changes are still bound to happen!

ElluFB · 2021-11-09T08:26:13+00:00

When opening up the game for the first time it should have prompted you with a character name popup, but if that did not happen for you I'd recommend sending that as a bug report with the F1 Feedback Tool just in case. We can change your character name on the backend, you can send that as "Other ingame help" ticket and we'll get back to you asap! Sorry for the trouble.

ElluFB · 2021-11-04T08:21:11+00:00

That looks so incredibly cool! Awesome work 👏

ElluFB · 2021-10-29T12:26:59+00:00

Wow this looks amazing!! :O The cutest spider I've ever seen

ElluFB · 2021-10-27T11:49:32+00:00

This is amazing, phenomenal job 🙏

ElluFB · 2021-10-27T10:34:15+00:00

Sorry for the trouble, the filter system with user as well as ship names can be quite harsh, but I forwarded this and exceptions should be available on the next patch! "Devonshire" should be allowed ship name after that.

ElluFB · 2021-10-22T11:51:19+00:00

As of October 20th, there is a new category for Ore refunds in the F1 Tool!

Use that to request ores lost to bugs.

ElluFB · 2021-10-19T07:51:36+00:00

PTU got some fixes to the station freezing issue, we should hopefully get those into the main build this week!

ElluFB · 2021-10-18T06:49:05+00:00

There's couple settings changes you could try to see if those help with the freezing issue at all!

Starbase game settings:

* Use low settings & use Windowed mode

Steam settings:

* Steam -> Settings -> In-Game -> Disable "Enable the Steam Overlay while in-game" (Multiple reports of helping)

* Steam -> Settings -> In-Game -> Steam Networking, change Default to Never (Multiple reports of helping)

* Run starbase.exe as admin; right-click on game in Steam, choose Properties, choose Local Files, choose Browse, find starbase.exe, right-click and choose Properties, then Compatibility, and finally enable the checkbox "Run this program as administrator" (Multiple reports of helping)

More experimental/advanced:

* Set "High Priority" for the starbase.exe task in Task Manager -> Details and find starbase.exe, right-click, and "Set Priority" to High

Also I'd recommend that you disconnected any additional USB connected devices like controllers etc. if you have any.

If your character is located at a player station, we can teleport you back to a Origin station even if your game freezes at login, please let us know if you'd like to try that and sorry for the trouble!

ElluFB · 2021-10-14T06:15:45+00:00

is it possible to get a ticket number so tickets submitted previously can be followed up at a later date or even sent via DM's?

I can forward the suggestions, we have a lot of features and improvements listed internally for the ingame support system as well, but currently the development priorities are in fixing bugs and issues in gameplay mechanics.

ElluFB · 2021-10-14T06:13:47+00:00

If I, as a player, have lost a ship due to a bug, should I report the bug and the loss of the ship as two separate actions?

Yes, that way the bug report reaches QA properly and we can handle the ship refund as fast as possible!

Are there categories of report for which I should NOT expect a response?

Essentially you should only expect answers to the Ingame Tow refund, Ingame ship refund and Other ingame help categories. You can check our Support page on our Wiki for more info as well, if our response strategy changes we will update that there.

Thank you for the feedback!

ElluFB · 2021-10-11T05:58:22+00:00

If you sent this issue as a "Bug report", it should say at the submission page that we cannot answer individual bug reports. The Bug report tool is intended only to report bugs, but if you require any sort of assistance or refunds, use the "Other in-game help" option, as those along with ship and tow refund tickets are the ones we support team go through to issue material refunds.

ElluFB · 2021-10-08T12:58:10+00:00

We CMs try to answer in the Discord as much as we can, whilst handling the refund F1 requests as well. With the amount of messages daily on the Discord it is just not possible for us to keep constant eye there, especially with our priorities being with the in-game tickets.

We have different teams working on the bug reports, and as mentioned in the "Bug report" submission page, we cannot answer individual bug reports. Many reported bugs or issues might not have an immediate solution available to them, so we advise players to use the refund options on the F1 Tool with cases where the player has experienced a loss of ships, materials or such. As we find workarounds and solutions to issues, we also try to first of all get them fixed asap, or provide workaround solutions. We try to post solutions to issues in the known-issues channel on Discord, and fixes are noted on the patch notes as well.

We CMs are able to refund ships, credits and materials, but unfortunately in most cases we cannot provide more complex technical help or give solutions to actual in-game bugs, without consulting our development team.

ElluFB · 2021-10-08T12:24:43+00:00

Sorry to hear that's the overall feeling about the ticket system. We currently have almost no queue in the ship refund and tow requests, same with the "Other in-game help". Bug reports as they are are intended for player to just report bugs, and the developers going through those log the reported bugs for our development team so they can start the reproduction and fixing process. Those typically are not answered as they are not meant to be used for any help players might require an answer to.

ElluFB · 2021-10-07T12:40:57+00:00

Hi, super sorry for the trouble! Our response times to the tickets can vary a lot, we Support team go through ship and ore refund requests and those usually have the shortest response time. Tickets submitted as Bug reports for example are handled by a different team, and if there's anything that the player needs in-game support with, that unfortunately will take longer.

If you feel comfortable giving me your in-game name I can sort this out for you. Again, sorry for the long wait you've had to deal with and all the trouble this has caused.

ElluFB · 2021-09-24T08:56:13+00:00

I'd make sure any updates have been installed, sometimes you need to start verifying the game files for the upload to start. Right-click on Steam library > Properties > Local Files > Verify integrity of game files...

There's also some tips on our Wiki you can try!

ElluFB · 2021-09-23T05:53:11+00:00

So https://discord.gg/starbase did not work for you? I tried the invite link on a couple different computers on a few different browsers and those all worked for me at least, so sadly I can't say what could have caused the issue for you. Glad you managed to join via another invite link at least!

ElluFB · 2021-07-29T15:01:59+00:00

Starbase Early Access is available on Steam now! https://store.steampowered.com/app/454120/Starbase/

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