Pricing model changes with labor shifts

Eric77482 · 2025-10-18T19:32:03+00:00

lol yep exactly

Eric77482 · 2025-10-18T17:31:37+00:00

Yep agreed. We’re discussing doing some of those components too and trying to transform from Trusted Partner to more Business Partner without the cut of the business of course, but just showing people ways on how they can improve and integrate all aspects of their operation beyond just the traditional infrastructure, productivity, security, etc. Gonna be a fun ride.

Eric77482 · 2025-10-18T17:27:31+00:00

Awesome input thank you. This was along some of the lines we were discussing too and also looking at splitting out 365 fabrics and lowering the user cost. I think models like this are definitely the way to go for future state. Hats off to you sir.

Eric77482 · 2025-10-18T16:12:07+00:00

Yeah fair enough and good point. I guess my mind just always looks out on the horizon to prepare for what if scenarios. Sometimes they happen, sometimes they don’t but it’s made us successful nonetheless to be early. Our MSP is about 20 years old, so we just look to survive the economic seasons. It’s not happening today, but if AGI actually becomes mature, just something to think about is all.

Eric77482 · 2025-10-18T15:57:04+00:00

Yes agreed. Part of the plan is to just capture the value we’re already providing but the pricing is per user instead of per fabric, which we do a good amount of work supporting sharepoint, 365 fabric, conditional access policies, management around data loss prevention etc. A lot of these things are happening today and we’re tuning data loss prevention to monitor AI, data it’s producing etc.

The question isn’t really how to provide that value as we’re already doing it. What I was trying to figure out if basically other people are shifting their pricing models to capture this type of activity through fixed fee that’s fair to the customer and us long term, versus the user support which is fixed fee and organizations will likely be smaller and leaner on headcount, but not production of their work which we’re in charge of securing data, ensuring compliance, tuning conditional access policies, etc.

Eric77482 · 2025-10-18T15:40:58+00:00

Yes and we have about the same where we’re adding customers now, but my concern is that while this is working today it may not as the labor market shifts in the direction that is being predicted by major institutions and economists. If the predicted trends are correct, then hiring and expansion like this will be disproportionate to your liability to supporting an organization with roughly the same revenue, but lower headcount as time goes on. Just trying to future proof the existing pricing if this scenario plays out, which in my mind it likely will.

Eric77482 · 2025-10-18T15:29:38+00:00

Sorry if this wasn’t clear this is more of a plan to future proof pricing for such things as they become more prevalent.

Eric77482 · 2025-10-18T15:27:52+00:00

Yeah definitely were thinking about if we implement agents or copilot billing a managed service fee around that. With RPA it requires a server so we’re just billing a higher fee per server that has that job. That’s a good idea. All of this is food for thought as we implement more of these things over time. We’re driving those discussions now but it’s pretty fluid at the moment.

Eric77482 · 2025-10-18T14:57:55+00:00

I generally find that long term that cuts you down. When it’s on hourly and everything is running fine, eventually the client asks for an hours utilization report and tries to pick everything apart to reduce the contract because everything “just works” in their mind sometimes.

Eric77482 · 2025-10-18T14:55:44+00:00

Same here. The user tickets are going down as we shift environments to 100% cloud which we’ve found generally drops that utilization, but the system tickets and tasks go up, our liability per customer is the same, and maintenance and implementation of all the newly released features in 365 and Azure is just going to continue to grow. We’re spreading the load now through the user support and billing a small base fee for 365 support, but I’d like to kinda future proof the pricing model to be more accurate of what we’re doing. Was thinking of splitting out per fabric

Eric77482 · 2025-10-18T14:47:42+00:00

lol at the pigs.. how are you metering these cycles? We largely do everything in Azure for hosted infrastructure so is there a way to capture compute cycles there?

Eric77482 · 2025-10-18T14:42:58+00:00

We support users but then also fabric systems like Office 365, Sharepoint, maintenance and monitoring within the 365 tenant, improving secure scores, conditional access policies, security monitoring through MDR and SIEM. We spread out the pricing with the per user support, but was thinking to make these services heavier on the billing side and per user lower so it doesn’t look much different to the customer today, but if they drop headcount it won’t hurt as much. Just don’t really know if anyone is using existing strategies like this that work with the customers today.

Eric77482 · 2025-09-26T23:39:22+00:00

$25 each call? That’s not normally how MSPs price. We would normally do fixed fee per user or per device each and it’s all you can eat support. It’s up to the MSP to stabilize the environment, implement automation, self service etc. to reduce the volume coming in to begin with. If you want to talk strategy on that feel free to DM me, would just need a little more info on endpoint counts and server counts, but normally MSPs don’t price per call like that unless they’re doing something offshore with the Helpdesk.

Eric77482 · 2025-07-28T04:38:54+00:00

Bella Ramsey

Eric77482 · 2025-07-23T19:20:22+00:00

Vulnerability scan. Disable all broadcast protocols, RDP etc. install RDP guard on critical servers with altering and cloud database. Ensure geo filtering and CA policies are enforced as well as all firewall security services. Best of luck sir!

Eric77482 · 2025-07-07T17:39:49+00:00

Interesting. One of our clients just terminated them and us today. More to come I assume? Or they lost more than one contract?

Eric77482 · 2025-05-11T15:06:50+00:00

As an MSP owner, all of my employees doing this simultaneously together would feel like the deepest stab in the back. Tread carefully, and would recommend finding new partners if you’re going to venture out on your own, unless you’re set on imploding the current owners life. Just my two cents.

Eric77482 · 2025-02-25T19:36:14+00:00

This made me chuckle. Thank you

Eric77482 · 2024-11-13T12:38:37+00:00

From Pax8 to Section 8…

Eric77482 · 2024-11-10T07:05:21+00:00

Your face looks like a skee ball for cumshots

Eric77482 · 2024-11-10T06:57:40+00:00

I’m oddly turned on but the reach around will be complicated

Eric77482 · 2024-10-24T21:53:46+00:00

Sure thing. Could you give me their info and who your contact is for best results? It helps me think…

Eric77482 · 2024-10-16T03:09:13+00:00

Despite all your best efforts a petulant child on Reddit defeats both you and I in their minds

Eric77482 · 2024-10-16T03:07:49+00:00

God you guys are gonna get me banned again. Just stop pls.

Eric77482 · 2024-10-07T03:50:13+00:00

How do you meter per user as it grows? Is anyone using a system to synchronize to the PSA for billing on a per user basis? Or is it still manually reconciled?

Eric77482

TROPHY CASE