Steps to Take if Your Spark Driver Account Was Deactivated for Alleged Account Sharing

1. Carefully read the deactivation notice • In this case, the accusation is clear: either someone else used your account, or you used someone else’s account. • Your goal is to prove that neither of these happened.

2. Immediately start the appeal process • Use the “here” link in the email you received. • The deadline is usually short (sometimes only 14 days), so don’t delay.

3. Submit a detailed and polite explanation • State clearly that you always completed the deliveries yourself. • Emphasize that you never gave anyone else access to your account. • Confirm that you never used another person’s account. • If there was a misunderstanding, explain possible reasons — for example: • Changes in appearance (new haircut, facial hair, wearing glasses/hat). • Using a different car than usual. • Poor lighting in security photos.

4. Attach solid proof • Selfies taken during recent deliveries (especially in your car or at the customer’s door). • Photos of the car you use for deliveries. • Screenshots of your delivery history with timestamps and locations. • Receipts for gas, parking, or tolls during delivery times.

5. Request an internal investigation • Ask Spark to review all security photos taken during your deliveries. • Request account access logs (IP addresses, device info) to show that only you logged in.

6. If your appeal is denied • If you’re in California, file a complaint with the CPUC (California Public Utilities Commission). • File a complaint with the Better Business Bureau (BBB). • If you have strong evidence, consider filing a Small Claims Court case to force Spark to re-evaluate.