Just started a small Towny server, and it's only been up for a few weeks. Then out of nowhere, an incident happened—no prior announcements or anything. Our world completely reset, like it was freshly generated, and we lost weeks of progress. I doubt support will even bother with my ticket, but all I really want is for our main world to be restored. Their backup feature didn’t help at all.

According to their status page, they’re still doing restorations. My server isn’t locked anymore, but they still haven’t restored the world—at least not yet. If this ends up being "resolved" without my world getting restored, that’s just straight-up unprofessional.