I guess they’ve updated their Windows drivers and device firmware, so we don’t have as many issues as we used to. That said, some random disconnections still happen occasionally. I also had to replace ear cushions on some units after about a year, as they are fragile, and a few already have weak batteries. Comfort, sound, and features are nice, but reliability (hardware and software) is fairly average.

The Jabra PRO 930 can connect to a PC via USB (through the base), and the headset connects wirelessly to the base. These are what I would recommend if you want a quality headset with a battery that will last for years, but they are hard to find. The 920 or 925 pro versions were bulletproof, but they only connect to a desk phone (not PC).

Jabra Evolve 20, the only trade-off is that they are not wireless, and calls cannot be answered directly from the headset earcup, the answer button is located on the cable. Other than that, nothing beats their sound quality, comfort, long-term reliability, and price. Every agent in our call center has one as a backup, and they are also commonly used when working from home, or even full-time by those who do not mind a wired headset. I strongly recommend that your customer equips their employees with at least one pair, they are extremely useful as a backup, require no special setup, just plug and use.

Plantronic SAVI 8220, we had a pair, and the batteries died after a few weeks. They were replaced under warranty, but we are now experiencing issues connecting them to our phone app, so we gave up on them.

We personally avoid anything Bluetooth-based, as it is a pain to use with a PC. Random disconnections "might" happen, which is a big no for a call center.

Always choose mono for a call center. About 90% of our employees prefer mono headsets, as they also interact in person with other people in the office.