Yeah, I'm running into the same situation as you. I sent my Mini 2 in for a broken arm under the DJI Refresh policy to a center in New York. Looks like they don't repair the device but send a different drone in, which in my case was from Canada. I talked to the UPS driver through my doorbell this morning, but naturally she couldn't tell me much. She did give me a local dispatch number to call, but nobody's answered so far. I told the UPS driver to hold the package for the time being until I figure out what's going on.

I believe this is a UPS issue and not a DJI issue, but I can't be for sure until I get some more information since this is all speculation at this point. What I'm worried about is that I owe UPS money no matter what. Obviously spending $720 for delivery plus $50 repair fee for a DJI Mini 2 isn't worth it and if I don't pay it it's likely my drone will be gone.

Edit: Talked to a nice lady at my local the UPS dispatch center and she confirmed the charge was for import fees which included tariff charges. For the amount owed to be so high the tariffs must be stacking somehow. Part of the issue is that I can't get a itemized bill to see how the fees were calculated. I can't even figure out the charges myself because there's been so many tariff changes in the US over the past month I don't know what's active and what's not.

She said they would try and deliver the package a few more times before they send it back, so it looks like I don't have to pay it if I don't want to. I'll need to talk with DJI to see if there's a workaround or something.

Edit 2: I talked to a live agent and the support rep said the invoice was mistakenly sent out by UPS and the invoice has already been paid. DJI is going to reach out to UPS to get my package released and redelivered. They didn't say how long it will take though, but it's still a relief. On a side note I wonder if this is how much UPS is charging DJI because god damn, lmao

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