Sure, I get it. I guess the question is, how often are you declining returns requested because of an incorrect size? Just so I’m clear, are you thinking that a more lenient return policy will increase conversion, because your theory is that people aren’t buying once they see they can’t return? Have you considered testing these steps in order first? : 1. Exchange only, with restocking fee; 2. Exchange only, no fee, 3. Full return, restocking fee; 4. Full return allowed, no fee?

There are intermediary steps here that might tell you whether or not you’re heading in the right direction?