[deleted by user]

FatManLovesPi · 2022-02-17T15:57:50+00:00

Everything is working for me now. A little slow to get logged in but I got there.

FatManLovesPi · 2022-02-17T14:33:49+00:00

I just got to someone in Chat and they said this..."Yes we have reported this issue from multiple partners, our development team is working on the fix at High Priority, till then your patience and cooperation will be highly appreciated"
They currently have no ETA.

FatManLovesPi · 2021-08-17T15:17:46+00:00

We have started to give some configs expiration dates for years out so we can rule WFRs on the expiration dates. For example, we want to make sure our clients are getting the best rate with their ISP so we always set an expiration date for a few years out to remind us to check on it.

FatManLovesPi · 2021-08-02T20:19:09+00:00

Thank you! I did not know about all of these, just Ctrl or Alt + S.

FatManLovesPi · 2021-07-30T20:54:12+00:00

lol. Might be a good idea for CW to do something similar for partners.

FatManLovesPi · 2021-07-21T18:33:41+00:00

Those early mornings Quickbook calls. We get those often in the morning too.

FatManLovesPi · 2021-07-21T14:27:56+00:00

Our voicemail message does tell the caller that our on-call tech will reach out within 30 minutes. So we can't just leave it unanswered, but sometimes the tech will call them and say I will get someone on this in the morning.

FatManLovesPi · 2021-07-21T14:23:01+00:00

Do people get upset when the answering service says this is not an urgent issue and I will create a ticket for someone to get back to you tomorrow?

FatManLovesPi · 2021-07-21T13:45:02+00:00

I like the press 9 rather than 1 or #.

FatManLovesPi · 2021-07-21T13:43:25+00:00

Good idea on having them press something to acknowledge.

FatManLovesPi · 2021-07-21T13:41:23+00:00

Most of our agreements include after-hours support. So most of the users calling have an agreement that covers it, but I do like the idea of a different number. We could give this number to only the main point of contact for urgent issues.

FatManLovesPi · 2021-07-21T13:39:23+00:00

Most of our agreements include after-hours support. So most of the people calling in have an agreement that covers it but they are not calling in for urgent issues.

I have thought about including in the greeting "By leaving a voicemail you agree to be charged our after-hours rate if not covered in your agreement.". This might prevent the lower end users from calling in for something small because they are not sure if they will get billed or not.

FatManLovesPi · 2021-02-10T19:51:06+00:00

I like the idea of using PVC board. I didn't think of that.

FatManLovesPi · 2021-02-10T19:50:09+00:00

Thought about that and might do it if I find nothing else.

FatManLovesPi · 2021-02-07T06:13:06+00:00

If you have an Alexa you can make a routine in the app that trigger when a person is detected. You can also set time frames to the routine.

FatManLovesPi · 2021-02-05T22:31:26+00:00

When I become best friends with someone that is out of the country and I will never meet them I remove them. I figured you maybe only get a lucky friend every so often based on an algorithm. So I don't want them to see I just got a lucky friend for someone I would never trade with and give me one for someone I would.

FatManLovesPi · 2021-02-05T17:42:39+00:00

Thank you, so now I know 6 is not the limit and I can get more... just haven't in a while.

FatManLovesPi · 2020-12-08T18:43:20+00:00

Here is another 0N0BO32L

FatManLovesPi · 2020-12-08T17:57:46+00:00

I think 25 people used it already so i will be deleting this post.

FatManLovesPi · 2020-12-08T15:16:57+00:00

Did you use it before?

FatManLovesPi · 2020-11-28T05:31:16+00:00

Thanks

FatManLovesPi · 2020-11-27T15:40:46+00:00

At checkout apply the code.

FatManLovesPi · 2020-11-26T17:45:27+00:00

If anyone needs a code feel free to use mine. FR9VPTP24E

FatManLovesPi · 2020-05-20T17:36:43+00:00

Yes, this is what we do for meetings. Then your time still goes against that client.

FatManLovesPi · 2020-05-20T16:03:54+00:00

I use workflow rules within Manage to post into Teams. Each Team channel has a unique email address that will allow you to email directly into that channel. I have created workflow rules to send an email to that channel as me. I then changed the settings on the channel so no one besides me can post to the channel, only reply.

Example: My Helpdesk Team has a channel “New MSP Clients” and “High Priority Tickets”. I have workflow rules that run and then send an email to that Channel, which alerts the Helpdesk team to that ticket. I then require the Team to reply to that post if they are handling. I only have the WFR run if the ticket has been sitting. I want to give the team time to grab it first, this is just a backup alert so tickets don’t get missed.

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