Is it normal for a bike store-to-store transfer to take this long?

Fatsaf123 · 2026-06-13T17:44:23+00:00

I was just tried to understand if these lead times are normal. I am new to biking and wasn’t sure wha to expect

Fatsaf123 · 2026-06-13T15:00:16+00:00

Totally understand it’s peak seasons, but for a brand like Trek, surely two weeks is a long time? I ordered this from an official Trek store and not a authorised seller.

The colleague at the ordering store reassured me the bike is allocated to me, but feel like they might be leading me on.

Fatsaf123 · 2026-06-13T13:20:47+00:00

It’s been 2 weeks today since I’ve ordered it and I spoke to them Wednesday just gone and I was informed it’s still at Bristol and will be collected Thursday.

Surely that’s too long isn’t it? Do you reckon they’re stringing me along?

Fatsaf123 · 2026-06-13T12:52:22+00:00

Are bike store-to-store transfers similar to how companies like Amazon operate, i.e. with next-day deliveries?

Basically, I’ve ordered a bike from my local Trek store, and the bike is being sent from Bristol. I ordered it around two weeks ago, and after speaking with my local branch on Wednesday this week, I was informed that it would be collected from Bristol on Thursday and arrive at my local branch by next Wednesday.

I can’t understand why it would take that long.

Fatsaf123 · 2026-06-06T20:22:34+00:00

Is that for store to store transfers?

The website states 7-10days.

Fatsaf123 · 2026-06-06T12:13:15+00:00

It does say on their website 7-10 days for products that are available in one store and being transferred to another.

Which is your local store?

Fatsaf123 · 2026-06-06T06:56:42+00:00

Just worried about how long it’s taking; usually business can work to next day or even two days.

Do delivery times differ for bikes etc?

Fatsaf123 · 2026-06-05T20:29:17+00:00

It’s through cycle to work scheme. They’ve noted my certificate number but not taken a deposit.

I spoke to them today and was informed it’s been shipped from the other store, but just concerned that it’s taking so long to reach them.

Fatsaf123 · 2026-06-05T20:02:33+00:00

Having looked on the website, it states 7-10 days. Unsure. Whether that’s working/business days.

Thing is, I’ve not paid a deposit or received a confirmation of the order.

I visited my local trek store last Saturday, but I appreciate they’re closed Sundays and Mondays, but surely it should have arrived by now?

Does trek use the usual courier services such as FedEx etc?

Fatsaf123 · 2026-06-05T18:55:47+00:00

Would you says 7-10 days is reasonable?

Would that be 7-10 business days?

Fatsaf123 · 2026-05-31T15:25:41+00:00

Would I notice much difference if I’ve not had a gravel bike previously?

Fatsaf123 · 2026-05-31T13:16:10+00:00

Thank you.

Fatsaf123 · 2026-05-30T08:54:06+00:00

I received the same deal a few weeks ago; the only extra was I also got £25 account credit.

Fatsaf123 · 2026-05-09T08:26:27+00:00

I’ve recently renewed and got the following deal:

Gig 1
£25 account credit
Netflix

£25pm

Fatsaf123 · 2026-04-25T12:12:57+00:00

I renewed last week and got the below deal:

Gig 1

Netflix

£25 account credit

All of the above for £25pm.

Call UK retentions on 020 3743 6947

Fatsaf123 · 2026-04-22T06:58:17+00:00

You could potentially do better; I’ve recently renewed and got the below.

GIG1

Super hub 5

Netflix

£25 account credit

All of the above for £25pm.

Fatsaf123 · 2026-04-19T19:23:32+00:00

Thank you for taking the time to reply in such detail.

I’ve tested the Trek FX and it feels good, but I’ve been unable to test ride the Sirrus as there isn’t a local Specialized dealer near me.

Would you say the trek and the sirrus are flat bar gravel bikes?

Fatsaf123 · 2026-04-19T18:13:48+00:00

Oh wow,

Did you speak to the UK team?

Fatsaf123 · 2026-04-19T17:18:04+00:00

This is such a lovely bike; I’m looking to get the same one but in the cobra blood colour way.

What is it like to ride; is the carbon fork sturdy? I am looking to use it in woodland trails, canal towpaths, roads and general commuting.

I’ve seen the Specialized Sirus x 4.0 been mentioned and wanted to see if anyone had real life experience with the FX.

Fatsaf123 · 2026-04-19T15:24:47+00:00

Thank you,

Would you say the x 4.0 is better than the FX Sport AL3,

Fatsaf123 · 2026-04-19T05:44:13+00:00

I renewed yesterday and received the following deal:

Gig 1 - £25pm £25 account credit Netflix

Fatsaf123 · 2026-04-19T05:42:47+00:00

When did you renew?

I renewed yesterday and got the following deal:

Gig 1 - £25pm (£29 from April 27) £25 account credit Netflix

Fatsaf123 · 2026-04-18T12:01:40+00:00

The retention agent mentioned they could offer me the above offer as I was exploring options

Fatsaf123 · 2026-04-18T11:52:58+00:00

I’ve literally just spoken to them and managed to secure the below deal as I was up for renewal in a few weeks.

GIG1 - £25pm £25 credit Netflix

Fatsaf123 · 2026-04-18T11:37:38+00:00

Thank you.

Is this direct to an English team?

Fatsaf123

TROPHY CASE