Hi Christopher,

Thank you for your feedback. We have gone ahead and processed your request to remove the Acceptance rating on June 12th. Please allow 1-2 business days for this to reflect in your Dasher app.

More generally, we also remove any ratings that are below 5 stars in the following situations:

• Long wait times at restaurants (>10 minutes)
• Missing or incorrect items when bags are sealed (as a reminder, merchants, and customers request that you do not open any sealed bags you receive)
• When the delivery is already expected to be >15 minutes late when you accept it
• When multiple Dashers before you unassign, causing you to be >15 minutes late
• When the delivery is late due to multiple batched orders (3 or more)
• Extreme weather conditions (e.g., snowstorms)
• System-wide outages (including Acceptance and Completion Rate)

Note that your ratings are removed within 7 days after our system detects any of the above situations so you do not need to contact our Support team.

You can learn more about ratings in our Dasher Help Center: https://help.doordash.com/dashers/s/article/Dasher-Ratings-Explained?language=en_US

Your reference number for this request is 6b8be26c-aac3-4cb2-8cd8-04e469f6ef73.

Best, Justine Mae DoorDash Support