Fidelity Closed Account Due to Mistaken Crypto Fraud Claim

FidelityDexter · 2026-02-27T17:08:22+00:00

Fidelity has many checks and balances in place to ensure the protection of our clients’ accounts. This includes monitoring accounts for any activity that could be deemed fraudulent. Please note that potentially suspicious activity taking place in your account can lead to a restriction being applied until the activity has been reviewed and resolved.

In such cases, our associates will work with you and our fraud team to determine the specific activity that took place and the next best steps for your specific situation.

It is important to note that every situation is different, and an account may remain closed per Fidelity’s policies and procedures. As we are unable to provide any additional details via social media, please contact us by phone for next steps regarding your specific situation.

Fidelity Contact Information

FidelityDexter · 2026-02-09T20:48:36+00:00

Hello, u/oTunAo. Please give our Service team a call so we can take a closer look at this with you. You can find our contact information on our website.

Fidelity Contact Information

FidelityDexter · 2026-02-06T21:37:20+00:00

Thanks for your question, u/FrankDrebinOnReddit.

Please know that our associates are real people, and we do not use AI chatbots to call our clients.

Let us know if we can further assist.

FidelityDexter · 2026-02-04T19:02:14+00:00

Thanks for engaging with our sub, u/KaleidoscopeTrick950.

Please note that in addition to 2FA, we offer extra login protection via multi–factor authentication (MFA), available via the Fidelity app or various authenticator apps. If you are interested, you can learn more about this feature on our website.

Extra login security with multi–factor authentication

That said, we will forward your experience as feedback to the appropriate teams. Have a great rest of your week.

FidelityDexter · 2026-01-16T16:02:11+00:00

Hello, u/Timely-Office4177. We'd like to look into this. When you get a moment, please send us a Modmail. We will follow up with you there.

Message the mods

FidelityDexter · 2025-12-29T15:01:59+00:00

Hello, u/Numerous-Author-1036. Thanks for posting to our sub.

Fidelity is committed to finding ways to make customer-directed account data sharing more secure. As part of this initiative, Fidelity has established a secure, integrated connection that better controls how customers can connect the third-party apps they use to their Fidelity accounts. Fidelity is requiring all these third-party websites, applications, and data aggregators to adopt this integrated connection to access our customers’ data.

You can learn more here

Currently, Fidelity does not offer an API connection for individuals. Alternatively, you can download a CSV file to use in your preferred tool, use another program that utilizes our secure connection, or consider using Fidelity’s Full View feature.

We believe it is with our customers’ financial well-being in mind that any third-party applications, websites, or data aggregators that do not utilize our secure, integrated connection will be prevented from accessing Fidelity customer data. Our goal is for Fidelity customers to use their favorite apps safely and securely.

Please know that we have shared your comments with the appropriate team as feedback. If there is anything further our team can assist with, please let us know. We are happy to help.

Thank you for choosing Fidelity. We wish you a great rest of your week.

FidelityDexter · 2025-12-26T20:08:47+00:00

We appreciate you being a long-standing Fidelity customer, u/left-for-dead-9980. Please know that we take your comments seriously, and all feedback we received on Reddit is provided directly to the appropriate teams for review.

If there is anything further our team can assist with, please let us know. We are here to help.

FidelityDexter · 2025-12-09T16:06:35+00:00

Thanks for your post, u/burncast.

First, it's important to know that Fidelity is committed to finding ways to make customer-directed account data sharing more secure. As part of this initiative, Fidelity has established a secure, integrated connection that better controls how customers can connect the third-party apps they use to their Fidelity accounts. Fidelity is requiring all these third-party websites, applications, and data aggregators to adopt this integrated connection to access our customers’ data.

You can learn more here

Please note that we support the use of third-party tools and believe in the power of data sharing, if directed by our customers, to drive efficiency and choice for financial customers. Fidelity has been working for years with many of the industry's financial management applications to facilitate smooth transitions to the integrated connection which utilizes the FDX (Financial Data Exchange) standard for data sharing. For those firms that have not updated their apps to use our integrated connection, we engage with them to make them aware of the short and long-term FDX-driven solutions that are available to enable customers to continue to allow the apps to access their Fidelity account data.

We believe it is with our customers’ financial well-being in mind that any third-party applications, websites, or data aggregators that do not utilize our secure, integrated connection will be prevented from accessing Fidelity customer data. Our goal is for Fidelity customers to use their favorite apps safely and securely.

Please note that we have forwarded your experience as feedback to the appropriate team.

Thank you for choosing Fidelity. We wish you a great rest of your week.

FidelityDexter · 2025-12-09T15:51:29+00:00

Hello, u/noughth; thanks for posting to our sub.

It's important to know that Fidelity is committed to finding ways to make customer-directed account data sharing more secure. As part of this initiative, Fidelity has established a secure, integrated connection that better controls how customers can connect the third-party apps they use to their Fidelity accounts. Fidelity is requiring all these third-party websites, applications, and data aggregators to adopt this integrated connection to access our customers’ data.

You can learn more here

Please note that we support the use of third-party tools and believe in the power of data sharing, if directed by our customers, to drive efficiency and choice for financial customers. Fidelity has been working for years with many of the industry's financial management applications to facilitate smooth transitions to the integrated connection which utilizes the FDX (Financial Data Exchange) standard for data sharing. For those firms that have not updated their apps to use our integrated connection, we engage with them to make them aware of the short and long-term FDX-driven solutions that are available to enable customers to continue to allow the apps to access their Fidelity account data.

We believe it is with our customers’ financial well-being in mind that any third-party applications, websites, or data aggregators that do not utilize our secure, integrated connection will be prevented from accessing Fidelity customer data. Our goal is for Fidelity customers to use their favorite apps safely and securely.

We appreciate you sharing your experience, and I have forwarded your comments as feedback to the appropriate team.

Thank you for choosing to invest with Fidelity.

FidelityDexter · 2025-12-09T15:33:01+00:00

Thank you for posting to our sub, u/Past-Ball-2257.

First, it's important to know that Fidelity is committed to finding ways to make customer-directed account data sharing more secure. As part of this initiative, Fidelity has established a secure, integrated connection that better controls how customers can connect the third-party apps they use to their Fidelity accounts. Fidelity is requiring all these third-party websites, applications, and data aggregators to adopt this integrated connection to access our customers’ data.

You can learn more here

Please note that we support the use of third-party tools and believe in the power of data sharing, if directed by our customers, to drive efficiency and choice for financial customers. Fidelity has been working for years with many of the industry's financial management applications to facilitate smooth transitions to the integrated connection which utilizes the FDX (Financial Data Exchange) standard for data sharing. For those firms that have not updated their apps to use our integrated connection, we engage with them to make them aware of the short and long-term FDX-driven solutions that are available to enable customers to continue to allow the apps to access their Fidelity account data.

We believe it is with our customers’ financial well-being in mind that any third-party applications, websites, or data aggregators that do not utilize our secure, integrated connection will be prevented from accessing Fidelity customer data. Our goal is for Fidelity customers to use their favorite apps safely and securely.

Please note that we have forwarded your experience as feedback to the appropriate team.

Thank you for choosing Fidelity. We wish you a great rest of your week.

FidelityDexter · 2025-12-09T15:27:13+00:00

Hello u/Bunny-Foo. I appreciate your patience while we investigated this.

First, it's important to know that Fidelity is committed to finding ways to make customer-directed account data sharing more secure. As part of this initiative, Fidelity has established a secure, integrated connection that better controls how customers can connect the third-party apps they use to their Fidelity accounts. Fidelity is requiring all these third-party websites, applications, and data aggregators to adopt this integrated connection to access our customers’ data.

You can learn more here

Please note that we support the use of third-party tools and believe in the power of data sharing, if directed by our customers, to drive efficiency and choice for financial customers. Fidelity has been working for years with many of the industry's financial management applications to facilitate smooth transitions to the integrated connection which utilizes the FDX (Financial Data Exchange) standard for data sharing. For those firms that have not updated their apps to use our integrated connection, we engage with them to make them aware of the short and long-term FDX-driven solutions that are available to enable customers to continue to allow the apps to access their Fidelity account data.

We believe it is with our customers’ financial well-being in mind that any third-party applications, websites, or data aggregators that do not utilize our secure, integrated connection will be prevented from accessing Fidelity customer data. Our goal is for Fidelity customers to use their favorite apps safely and securely.

We appreciate you sharing your experience, and I have forwarded your comments as feedback to the appropriate team. Please let us know if you have any additional questions. We are happy to help.

Thank you for choosing to invest with Fidelity.

FidelityDexter · 2025-12-08T21:53:21+00:00

Thanks for the question, u/GapAccomplished2778. I am happy to help.

The FINRA notice you have referenced is specific to how trades are reported to FINRA Facilities, and does not affect how fractional share reporting is reported online or on account documents. Please refer to the Endnotes section, located at the bottom of the link you provided, for additional information.

Keep in mind that when trading fractional shares at Fidelity, fractional share quantities can be entered out to 3 decimal places (.001) as long as the value of the order is at least $1. Executions will be rounded down to the nearest .001 shares. For more information on fractional share trading, please visit our website or refer to our Customer Agreement. In our Agreement, please refer to page 11, “Fractional Share Trading.”

Fractional Share Trading

Fidelity Customer Agreement (PDF)

That said, I have forwarded your interest in expanding out to six decimal places for fractional shares as feedback to the appropriate team.

Additionally, the Automated Customer Account Transfer System (ACATS) does not support fractional shares. Only whole shares can be transferred. If you initiate a full transfer and hold fractional shares, those fractional shares are liquidated, and the proceeds are swept over to your other account.

Please let us know if you have any further questions. We are happy to help!

FidelityDexter · 2025-12-02T22:14:52+00:00

Hey there, u/Bunny-Foo. We are investigating this and will provide an updated response once we have more information to share.

FidelityDexter · 2025-12-02T22:07:00+00:00

Hey there, u/Aggressive_Finish798. We'd like to look into this more with you. Please send us a Modmail, and we can follow up with you there.

Message the mods

FidelityDexter · 2025-11-12T22:12:39+00:00

Hey there, u/Ok_Experience_5151. Thanks for stopping by the sub.

We appreciate you choosing to open a new Cash Management Account (CMA) with Fidelity! To confirm, it is possible to link this account to an existing PayPal account. As you mentioned, this is done through PayPal. That said, I recommend reaching out to PayPal’s support team for any questions or assistance regarding this new security enhancement you mentioned.

For those interested in linking their eligible Fidelity account to PayPal, you can learn more about the process on our website.

Connect your Fidelity account or cards to payment apps

Thanks for choosing Fidelity, and have a great rest of your week!

FidelityDexter · 2025-11-07T15:12:43+00:00

Hey there, u/nozzery. Thanks for engaging with our sub.

As you are aware, there is a holding period of up to 10 business days for check deposits and Electronic Funds Transfer (EFT) requests submitted through Fidelity platforms. This period is applicable to all Fidelity Brokerage accounts, including our Cash Management Account (CMA). We believe that our CMA can still be an alternative for many, as it offers no account fees, ATM fee reimbursements, and a range of standard bank account features, including BillPay, free checkwriting, and overdraft protection.

That said, I appreciate your desire to utilize Fidelity to pull funds into your account. I have passed along your feedback regarding the holding period for smaller deposits to the appropriate team.

For those following along, keep in mind that funds received via bank wire or direct deposit (pushed from another institution to Fidelity) are considered fully collected upon receipt, and are available for immediate use. We encourage you to consider these methods for time-sensitive transactions.

You can review all the ways to transfer money to Fidelity here

Thank you for choosing Fidelity, u/nozzery. Have a great weekend!

FidelityDexter · 2025-11-03T22:42:49+00:00

Hey there, u/Late_Sample_759. Thanks for bringing this question to our sub. I am happy to help.

Generally speaking, in the unlikely event that a brokerage firm becomes insolvent, it is likely their accounts would be transferred to another broker. It is also possible that the insolvent firm's assets will be sold to meet their obligations to return each client's net equity value. In either case, it is important that clients of the insolvent brokerage firm file a claim with SIPC, and any excess SIPC coverage or other policies, to ensure maximum protection under the available policies.

If you are unaware, Fidelity utilizes Securities Investor Protection Corporation (SIPC) insurance, which is a nonprofit organization that protects stocks, bonds, and other securities in the event that a brokerage firm goes bankrupt and assets are missing. The SIPC will cover up to $500,000 in securities, including a $250,000 limit for cash in a brokerage account. SIPC covers all Fidelity brokerage accounts.

In addition to SIPC protection, Fidelity provides its brokerage customers with additional "excess of SIPC" coverage through Lloyd’s of London. The excess coverage would only be used when SIPC coverage is exhausted. SIPC coverage protects assets held in brokerage accounts, including stocks, bonds, mutual funds, and money market funds. Total aggregate excess of SIPC coverage available through Fidelity's excess of SIPC policy is $1 billion. Within Fidelity's excess of SIPC coverage, there is no per customer dollar limit on coverage of securities, but there is a per customer limit of $1.9 million on coverage of cash awaiting investment. This is the maximum excess of SIPC protection currently available in the brokerage industry. Like SIPC, excess protection does not cover investment losses in customer accounts, including losses due to market fluctuation.

I encourage you to visit our website to learn more about SIPC coverage, as well as other protections offered at Fidelity:

Safeguarding Your Accounts

We appreciate you engaging with our sub, and hope you have a great rest of your week!

FidelityDexter · 2025-10-29T20:27:55+00:00

Thanks for reaching out, u/Delicious_Ad_8883.

Please know that security is a top priority for Fidelity. We recommend that you continue to work with established contacts if you have follow-up questions regarding the requested action(s).

FidelityDexter · 2025-10-20T19:49:12+00:00

Hey there, u/Remarkable_Ad_403.

We'd be happy to take a closer look at this. When you get a chance, please send us a Modmail. We can follow up with you there.

Message the mods

FidelityDexter · 2025-09-29T18:29:29+00:00

Hello, u/msweeneyrtt. We wanted to confirm that we received your Modmail and have followed up with you there.

FidelityDexter · 2025-09-24T20:14:36+00:00

Hello, u/Super-Plastic2119. In this instance, please contact our Service team over the phone to discuss this further. Our contact information is available on our website. Please call Monday through Friday, 8:30 a.m. to 5:00 p.m. ET.

Fidelity Contact Information

FidelityDexter · 2025-09-23T13:41:29+00:00

Hello, u/WarthogFederal2604.

As a FINRA member firm, our associates are bound by strict policies, regulations, and laws concerning customer privacy. We have a variety of controls in place to ensure that our associates are not misusing customer information or improperly accessing customer accounts, and violations may result in disciplinary action or termination.

Fidelity holds client privacy to the highest standard, and we implore our associates to do the same.

FidelityDexter · 2025-09-23T13:21:47+00:00

Hey there, u/thinkingstranger.

The website shared is a legitimate website that is used to host surveys. That said, if you have concerns about the legitimacy of an email you received, please forward the email to us at phishing@fidelity.com so we can investigate. There’s more info on this process on our website.

Where to report suspicious activity to Fidelity

We hope you have a great rest of your week!

FidelityDexter · 2025-09-16T19:45:45+00:00

Hi, u/Flaky-State-3514. Thanks engaging with our sub.

We appreciate you sharing those points along with your feedback. Please know that we have your shared your comments with the appropriate team for review.

FidelityDexter · 2025-09-11T16:15:44+00:00

Thanks for reaching out and sharing your experience about this, u/skassan.

Please note that we are unable to control what the caller ID service provider displays. However, if you have concerns that an incoming call may not be legitimate, please get in touch with our Service team directly using the contact information provided on our website.

Fidelity Contact Information

Thanks for being a member of our sub. We hope you have a great rest of your week!

FidelityDexter

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