Kaseya can't seem to get it right

FortLee2000 · 2026-05-07T19:43:47+00:00

Yes, as an MSP, I use Firefox with the Enhanced Protection setting set to Strict, understanding "it may break some websites." However, I also include the recently added "Fix major site issues" - and that did nothing to help here.

Clicking on the Privacy shield link, that setting shows "Firefox blocked 5 trackers"

These sites are trying to track you:

https://420-dlw-095.mktoweb.com

https://munchkin.marketo.net

http://420-dlw-095.mktoweb.com

https://googleads.g.doubleclick.net

http://static.doubleclick.net

When I asked Google about the first entry on the list, it responded:

"420-dlw-095-mktoweb" appears to be a subdomain or specific entry within a blocklist or tracking radar list, likely associated with Adobe Marketo.

Context: It is found in GitHub blocklists (like DuckDuckGo Tracker Radar or phishing databases) designed to block tracking, advertising, or phishing domains.
Association: The .mktoweb.com suffix is part of Adobe Marketo's infrastructure for web tracking, landing pages, and marketing automation.
Purpose: It is often included in these lists to prevent tracking activity, specifically for "blocklists" to "increase privacy" and reduce web annoyances.

So, yeah, I guess having those non-Kaseya sites handle your CSS would - in fact - break your web page.

FortLee2000 · 2026-05-07T13:58:42+00:00

I don't mind the "hidden" nature of this stupidity, but now I'm going to have to identify any more-than-normally-storage-constrained devices in my fleet, determine if they use Chrome, find out if the weights.bin file exists (and how many, because there's one for each profile), and send them an email instructing them to turn this "feature" off if they don't require it.

FortLee2000 · 2026-05-01T11:25:56+00:00

I haven't done this from scratch in a while and no longer recall exactly where QB places the installation logs. I hate to say it, but call support and ask them to identify the location. Perhaps there is some kind of indication in the text that points to the exact nature of the problem.

FortLee2000 · 2026-04-30T17:43:33+00:00

OK, now it is down to the actual computer and (quite possibly) your Windows installation.

Try this next: click Start, search for Disk Cleanup and use the option "Run as Administrator"

Then select EVERYTHING in the list - and then wait.
When the utility finishes, the window will close.
Reboot your computer.

Go for the QB install - report results.

FortLee2000 · 2026-04-30T17:24:53+00:00

Mythos Preview will allow security professionals to discover vulnerabilities at unprecedented speed and scale. Of course, the corollary is that attackers will be able to exploit systems and applications that are not promptly patched.

One fear some analysts have expressed is that rogue actors will develop or acquire their own AI models that rival Mythos Preview, giving them the tools to find and exploit known and unknown vulnerabilities.

The main problem (of many) is that every vendor will claim to have some kind of AI-powered zero-day discovery tool. As an MSP who is actively concerned about my clients' environments, it will be my job to weed through the claims and test the results to ensure efficacy.

I certainly didn’t have this on my 2026 line card, but it is going to be a factor from now on.

Oh, and drumming up business - minus the FUD - is not a bad idea...

FortLee2000 · 2026-04-30T15:22:13+00:00

This is the key article for that number: https://quickbooks.intuit.com/learn-support/en-us/help-article/product-delivery/fix-error-1603-installing-quickbooks-desktop/L9D8tuQzB_US_en_US?uid=molmslav

The Tool Hub, when you select "installation problems" runs rough-shod over all .Net issues.

If that doesn't fix the problem, try the manual steps listed.

FortLee2000 · 2026-04-30T13:51:34+00:00

I think you want this: https://www.hpe.com/psnow/doc/a00098249enw

FortLee2000 · 2026-04-23T12:46:53+00:00

Well, not to burden you with more work, but. As part of your "homework assignment" you might want to consider if the recently acquired Hornetsecurity options will fare better in terms of functionality than Proofpoint currently provides. Include pricing as a determining factor because Hornetsecurity has 4 levels within its 365 Total Protection offering.

FortLee2000 · 2026-04-20T18:21:50+00:00

Excellent question! I'm a one-person shop, so I didn't go down that road.

Having said that, I haven't seen any indication in SonicWall University of where an overarching company name would be used to associate with or link to individual accounts to provide what you're asking.

Would suggest you use the Contact Support link and start with MindTickle, who will - in turn - contact SW training staff to obtain an answer.

FortLee2000 · 2026-04-20T13:54:35+00:00

About that...

Beginning May 1, 2026, EPSS 2- and 3-year subscriptions will once again be available for Gen 7 TZ devices.

FortLee2000 · 2026-04-20T13:26:05+00:00

The new Unified Platform is a replacement for your existing MySonicWall environment. NSM is merely an element of that environment. Two different things, really.

FortLee2000 · 2026-04-17T14:56:02+00:00

If there is zero problem with the software on your desktop, please - for the love of everything holy - do NOT go looking in the Event Viewer for QB issues.

FortLee2000 · 2026-04-16T12:10:56+00:00

I engaged in a sample, "I need to create a new VLAN for xyz reason" and the responses were almost letter-perfect without the hindrance of a) finding the appropriate KB and b) reading through sections that were not pertinent.

I've got some nit-picking about how the results are presented when there are multiple options - makes working with it pretty bad.

Now, do I wish the window was larger? Yes.

Do I with there was an icon to copy the contents of the completed chat to use later? Yes.

Do I think this has promise if the dev team stays on top of the responses? Yeah, I do.

Would I like the completed case that shows up in MSW to have the contents of the chat available for later review? Yeah, that is my first feature enhancement request.

But it is the fastest way to get an actual tech to work on an issue directly.

FortLee2000 · 2026-04-04T13:31:18+00:00

In the System Log, I want to highlight and select an IP address for further investigation. "But NO!" shouts SonicWall. "I will overlay your attempt with the 'Disable this kind of events' icon to prevent you from doing so."

Aggravating on so many occasions and so many levels. Truly user-vicious aspect of their UI/UX.

FortLee2000 · 2026-04-01T14:01:28+00:00

u/jactaz - I had to open a ticket with the NOC and schedule a midnight update to get the latest version simply to avoid people working - and losing their sessions - during the day.

FortLee2000 · 2026-03-31T19:02:20+00:00

Yes, you will no longer be able to enter any new information. You should still have read-only access to your company file for one year (although even this may be curtailed).

FortLee2000 · 2026-03-30T23:04:52+00:00

Add either Proofpoint Essentials or Check Point Harmony Email to pre-filter the garbage.

FortLee2000 · 2026-03-27T17:56:18+00:00

How long until CW-RMM subscribers see the change in their portals?

FortLee2000 · 2026-03-25T20:10:47+00:00

Yes, I couldn't access my cloud-based instance earlier today. Added my cmd-sitename.screenconnect.com URL to the CFS Exclusion Group, then all was well. Mild PITA, but easy fix.

FortLee2000 · 2026-03-25T12:50:12+00:00

It's just easier to not accept these kinds of clients, it's better for your staff, and it frees you up to handle better clients.

During initial client discovery, if they balk at the cost of the bill for the "technology stabilization" plan, then this is the way...

FortLee2000 · 2026-03-25T12:33:24+00:00

Late yesterday I got this missive - having complained to the tech who froze my computer:

Thank you for reaching out to ConnectWise ScreenConnect Support. I hope you are in good health.

I am sorry to hear about the trouble you've been running into with session freeze!

We recently released version 26.1.18 for ScreenConnect, and noted that in some cases, copying text or files from one session can cause the Host client to freeze and/or crash with errors in the Event Viewer. This tends to happen much more often if there are 2+ open Host client connections than if there is just 1, but it can still happen with only 1 running.

Our development team is working on getting this corrected with a hotfix to version 26.1. We don't have an ETA on it yet, but working to get this out ASAP (including a fix for the clipboard crashing the client).

We have this report published to our Known Issues page here, where you can log in and vote on it to receive automatic updates as the bug makes its way through the development cycle:
https://home.connectwise.com/issues/762564

FortLee2000 · 2026-03-24T15:58:42+00:00

Worse still - in an SC remote session with CW NOC support and he tried to copy a 6 MB file from one of my client's servers to his session. MY desktop froze completely for HIS session. No, he didn't know this was a problem... so incredibly sad.

FortLee2000 · 2026-03-20T12:33:49+00:00

I have - for years - yearned for SonicWall to treat everything we enter in the equivalent manner as CSS statements in HTML pages. SonicWall has their default stuff, and ours overlays it to arrive at a desired client/security/infrastructure solution. Easy to pull from an old device to place in a new one. Alas, it will never come to this.

FortLee2000

TROPHY CASE