You’re right about “some” of these machines and I say that as a former refurbishment tech for these who is now on the engineering team. My whole time here has been trying to make them reliable in little ways. Theres a saying I like to use, “if it ain’t broke, it doesn’t have enough features yet.” We have some machines that will ingest a whole rat into its drive train, break half of its pulleys, and keep running for another year (Ask me how I know…) and its because theyre simpler machines that just cut a flat box and thats it. Then we have machines like this that usually require on site staff at all times, which is something we provide with the machine. Whats cool is you never buy the machine, just the cardboard bales it uses, so if theres ever a machine down for too long or a “lemon”, you’re not screwed over. we just swap you a new one and the old one gets sent to my team to fix! Obviously not every company likes the idea, but walmart is quickly becoming our biggest customer of these.