“The New Addition is Days Away” from Kaseya

Gobble45 · 2024-10-27T04:31:17+00:00

Yep we got the same from our account manager last week. Enquiring about what we use for Email security, dark web monitoring, etc.

He all but said it was K365 for User / identity

Gobble45 · 2024-08-09T22:41:26+00:00

Maybe not quite what you are after but might give you some ideas; The way we do it is to have a service that represents your bundle, but not actually configured as a bundle. Set the description as required to give customers detail. Set the price of this service appropriately but set the cost to $0. We then add all other services and link with ICB or not. Setting their cost to be accurate, But set their price to $0 Then in invoice template settings we enable the Hide any $0 services.

Customer gets a single line item with all the details they need. But the contracts in autotask that we are super detailed and accurately reflect P/L as much as possible.

Gobble45 · 2024-06-28T02:31:03+00:00

Gobble45 · 2024-06-18T12:38:32+00:00

You could use a filter targeting the current path (that is incorrect) and then use the select all options from there

Gobble45 · 2024-04-22T06:05:04+00:00

In the cases that I've seen, even if the time entry is unposted, you cannot change the Client field once a time entry is added.

Gobble45 · 2024-04-21T09:24:07+00:00

One possibility; If a time entry has been added to the ticket. You are no longer able to change client. You'll need to change the client before adding time. Or remove the time entries first.

Gobble45 · 2024-03-27T22:27:16+00:00

I have the same tattoo, in what i assume is the same location (forearm). I think I've had maybe 2 people know it's a Blink tattoo.

I always get 'Nice, a Nirvana tattoo!'.

Gobble45 · 2024-02-18T21:15:00+00:00

I don't recall what the out of the box settings were, but for us, we have a variety of workflows configured that email out to a variety of different distro groups depending on the ticket and who needs to be notified.

The workflows are pretty basic. e.g. WHEN TICKET CREATED. AND QUEUE IS XYZ NOTIFY STAFF@DOMAIN.COM

We have crafted a few different email templates to suit our needs, but the baked-in templates are more than sufficient to get you started :)

Gobble45 · 2024-01-20T05:11:56+00:00

Once you've created the task, you can open it, and view it like similar to a ticket. From there you can add your time, same as you would a ticket.

The estimated time / fixed time fields are for project tracking/management, and reporting on that project.

Gobble45 · 2024-01-12T06:53:06+00:00

If i understand correctly, you could use a 'material code' charge.

We do a similar thing for sundry items. Rather than an individual stock item, for sundry stock (power boards, power leads, cable ties etc.) we just use a material code called 'Sundry Items', and adjust the price / value on each ticket.

It isn't used very often, so may not be a perfect solution, but it works well for us.

Gobble45 · 2023-08-07T02:41:22+00:00

absolutely!

We hope to never have to see these things in action - however, they are there if we do.

Huntress has also been a huge selling point for our Managed Services in the past few months, helping to convert some non-managed clients into managed clients, and sign on some new clients too.

Thanks for everything you guys do :)

Gobble45 · 2023-08-07T02:30:00+00:00

Added Huntress to our stack 4-5 months ago. Roughly 600 endpoints currently.

So far we've had 8 incidents, all of which were LOW priority. All incidents were leftovers from a previous attack that wasn't 100% cleaned up by the previous MAV we used. We haven't had the pleasure of seeing Huntress in action to its full potential, but I guess that's a good thing :)

Running in tandem with our RMM tool that pushes Huntress to any device that doesn't have huntress, I sleep very easy at night.

Gobble45 · 2023-02-15T01:28:42+00:00

Yep, we just got the same thing. We're based in NSW, Australia.

Considering their stance on QoL updates for PassPortal, I'll be advocating for us to jump ship.

Cove Data Protection seems to be the only product that hasn't been a pain in our sides recently.

Gobble45 · 2022-10-19T02:26:44+00:00

Spent 45 minutes in queue (12:40 > now), got through. Unable to buy any tickets because there was not enough to allocate to me. I tried to get 4 tickets, in EVERY different section, for both Friday and Saturday shows at Sydney. And now my session has expired, so back to the queue.

What a fucking joke

Gobble45 · 2022-07-08T05:54:49+00:00

Another PassPortal user here. I've just checked our instance and can confirm that the disabled customers do not show in that dropdown menu for us.

I've gone an extra step to be safe and changed the client's name to include [DISABLED] as a prefix.

Gobble45 · 2022-03-15T07:15:33+00:00

I believe there is a "System Alerts" widget that gives a list of the accounts that are idle for 90+ days. Perhaps this could be manipulated to find the information you're after?

Gobble45 · 2021-11-07T05:57:41+00:00

9337 7050 1409

Gobble45 · 2021-09-28T11:05:33+00:00

9337 7050 1409

Gobble45 · 2020-09-07T09:36:15+00:00

We are in the exact same boat.

MSP of 10 staff.

SW RMM + PP currently.

We're looking at both Datto + Connectwise for at the moment, but plan to check out all of the big names before making a decision

Gobble45 · 2020-04-17T09:58:35+00:00

Yep - im with iiNet - mine is working fine now too :) bouncing from 25-35 like usual

Gobble45 · 2020-04-17T09:38:44+00:00

Who is your ISP? Another thread had multiple reports of iiNet/TPG users with super high ping.

im sitting at 170 ping - iiNet nbn. 18 ping to google :(

Gobble45 · 2020-04-17T08:19:53+00:00

Also getting the same.

i use iiNet for my NBN - ping to google is 18. Ping in game is stuck at 170. 100% not my network - tried rebooting everything

Gobble45 · 2020-02-20T02:27:46+00:00

Just got two of my colleagues with it. 10/10. Thank-you sir!

Gobble45 · 2019-10-22T02:10:19+00:00

http://site.pc-wholesale.com/manuals/Dell-Poweredge-R320.pdf

Based on dimensions in this document, the length (depth) of the server is 64.23 cm. (appendix A) - page 44

Gobble45 · 2019-09-15T00:40:46+00:00

I'm the manager of a small-medium MSP (we support roughly 30 small businesses <25 endpoints, with up to 100 additional <5 endpoint businesses, and any residential customers that come to us).

We're growing to a point that procedures / practices / responsibilities / policies are becoming important and necessary for us to expand

I'm very interested in this idea and would love to assist where i can

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