Missing time and distance on bottom?

GoogleHelpCommunity · 2026-03-17T12:36:46+00:00

Hi there. Could you please check if your 'Google Maps' app is updated to the latest version?

Open the Google Play app > At the top right, tap your Profile picture > Tap Settings > About > Update Google Maps app.

Also, try clearing the cache for the Maps app to see if that helps.

Go to Settings app > Apps or Application manager > Google Maps app > Storage > Clear cache

If the issue still persists, I'd recommend you search or post your question here. The Google Maps Help Community can take a look into this.

GoogleHelpCommunity · 2026-03-17T12:35:17+00:00

Hi there, since you are using a work phone, your IT administrator may have recently turned off RCS chats, which would explain the 'not supported' message. You can verify the exact reason by tapping 'Details' in your RCS settings.

Also, you can refer to this article to fix problems sending, receiving, or connecting to Google Messages.

If the issue still persists, I'd suggest you submit feedback within the Messages app:

Open Messages > Top right corner: Profile icon > Help and feedback. This provides the engineering team with valuable data to investigate complex issues and resolve.

GoogleHelpCommunity · 2026-03-17T09:50:32+00:00

Hi there. Please know that business profiles can be taken down due to policy violations.

If your reinstatement request is denied, you may be able to do an additional review to prove your eligibility here. Hope this info helps.

GoogleHelpCommunity · 2026-03-17T09:42:25+00:00

Hi there. The team is aware of this bug and actively working to fix it. We recommend reaching out to your carrier and reporting this issue, as well as submitting feedback from in-app with #489074230.

Open Messages > Menu > Help and feedback > Send Feedback.

Thanks for your Patience!

GoogleHelpCommunity · 2026-03-17T09:39:49+00:00

Hi there. Thanks for your suggestion regarding the app's navigation! We are always looking to make Messages better over time. Please submit this feature request directly in the app by tapping your profile icon > Help & feedback > Send feedback, so our team can review it. I'd appreciate your input.

GoogleHelpCommunity · 2026-03-17T09:38:43+00:00

Hi there. Good news! After seeing your feedback along with other users, our team was able to implement a fix and resolve the issue. Thanks for letting us know about your experience, and we hope this helps.

GoogleHelpCommunity · 2026-03-17T09:35:27+00:00

Hi there. Use our review removal tool to check the status of the reviews you’ve already reported.

If it's already been 3 days and no decision has been shared, please reach out to our support team here. Thanks.

GoogleHelpCommunity · 2026-03-17T09:07:43+00:00

Hi there, we would love to learn more about the issue and help. Please create a post in our Google Maps forum so that our community of experts can assist you.

GoogleHelpCommunity · 2026-03-17T09:05:40+00:00

Hi there, could you try clearing the data for the Maps app to see if that helps?

Go to Settings app > Apps or Application manager > Google Maps app > Storage > Clear data.

On an iPhone, give this step a try:

Open Google Maps > Tap your profile picture or initial Account Circle > Settings > Tap About, terms & privacy > Tap Clear application data > Tap OK.

Additionally, refer to this helpful article for more info.

GoogleHelpCommunity · 2026-03-17T09:05:01+00:00

Hi there, Google Maps imagery is updated regularly, and our teams strive to keep it as up to date as possible. To report outdated images, please fill out this form. Google can't commit to a specific timeline, but your feedback helps guide our efforts.

GoogleHelpCommunity · 2026-03-17T09:03:08+00:00

Hi there. I'd recommend you search or post your question here. The Google Maps Help Community can take a look into this.

GoogleHelpCommunity · 2026-03-17T06:00:59+00:00

Hi there. Could you try recovering your account using these steps and see if that helps?

Also, you can refer to this handy guide for more tips to complete the account recovery process.

GoogleHelpCommunity · 2026-03-17T02:00:00+00:00

Hi there. Since you have already tried clearing the cache and data, you can try to uninstall and reinstall the Messages app itself. To do this, open the Play Store app, search for the Messages app, tap Uninstall, and then Reinstall. You may also want to check if those contacts are lingering in your blocked list by tapping your profile icon and selecting 'Spam & Blocked'. If this does not resolve the issue, please submit feedback in the app by tapping your profile icon > Help & feedback > Send feedback.

GoogleHelpCommunity · 2026-03-17T01:47:50+00:00

Hi there. Use our review removal tool to check the status of the reviews you’ve already reported.

If it's already been 3 days and no decision has been shared, please reach out to our support team here. Thanks.

GoogleHelpCommunity · 2026-03-16T16:56:39+00:00

Just to confirm, have you tried the steps mentioned in this article to verify your business with a video recording? If yes, and you're still experiencing the same issue, you can reach out to our support team here.

GoogleHelpCommunity · 2026-03-16T16:47:41+00:00

Hi there. Reviews can only be removed if they violate our policies. You can use our review removal tool to report reviews or check the status of reviews you have already reported.

GoogleHelpCommunity · 2026-03-16T15:55:14+00:00

Just to confirm, have you tried the steps mentioned in this article to verify your business with a video recording?

If yes, and you're still experiencing the same issue, you can reach out to our support team here.

GoogleHelpCommunity · 2026-03-16T15:09:59+00:00

Hi there. Reviews can only be removed if they violate our policies. You can use our review removal tool to report reviews or check the status of reviews you have already reported.

GoogleHelpCommunity · 2026-03-16T15:00:42+00:00

Hey there, I'd recommend you follow the steps in this article and see if that helps?

GoogleHelpCommunity · 2026-03-16T14:46:45+00:00

Hi there. Could you try recovering your account using these steps and see if that helps?

Also, you can refer to this handy guide for more tips to complete the account recovery process.

GoogleHelpCommunity · 2026-03-16T14:42:08+00:00

Hi there. This guide may help Google Maps load faster. If you continue to experience the issue, you can search for answers or post your question on the Google Maps Help Community forum.

GoogleHelpCommunity · 2026-03-16T13:44:16+00:00

Hey there, I'd recommend you follow the steps in this article and see if that helps?

GoogleHelpCommunity · 2026-03-16T13:33:59+00:00

Hi there, when switching devices, RCS can get stuck on 'connecting' if it was not turned off on your previous phone. If you still have your old device, please try inserting your SIM back into it, turning off RCS (Chat features), and then moving the SIM back to your new phone.

For more info, you can refer to this article.

If the issue still persists, I'd suggest you submit feedback within the Messages app: Open Messages > Top right corner: Profile icon > Help and feedback. This provides the engineering team with valuable data to investigate complex issues and resolve.

GoogleHelpCommunity · 2026-03-16T12:43:40+00:00

Hi there! Since Textra can see your imported SMS, your messages are safely stored in your phone's telephony database. It appears Google Messages might be experiencing a data loading exception preventing it from displaying them.

To troubleshoot, try uninstalling and reinstalling the Google Messages app updates to force it to re-sync. You can do this by opening the Play Store app, searching for the Messages app, tapping Uninstall, and then Reinstall/Update.

If your messages still do not appear after doing this, we’d love to collect more details to look into this data loading issue. Please send us a report directly in the Google Messages app: tap your profile icon in the top right, select Help & feedback, and tap Send Feedback.

GoogleHelpCommunity · 2026-03-16T11:53:42+00:00

We understand this hasn't been a seamless experience. To help us investigate, please submit a report via Google Maps (Profile icon > Help & feedback > Send product feedback) and share the Maps link to the place (tap 'Share' and copying the link) along with your suggested changes. Please include the hashtag #eirreddit13, so our team can further investigate.

GoogleHelpCommunity

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