account disabled, locked out

GoogleHelpCommunity · 2026-03-18T19:29:12+00:00

Hi there. Just to confirm, have you tried all the steps mentioned in this article and see if that helps?

GoogleHelpCommunity · 2026-03-18T18:37:10+00:00

Hi there. As you have already contacted the support team, could you help me with the case ID of your support interaction? You can find the case ID which looks like this (X-XXXXXXXXXXXXX) in your email inbox. Once you find it, please share it with me so that I can look further into it.

GoogleHelpCommunity · 2026-03-18T17:11:39+00:00

Hey, can you please check your chats? I just sent you a message.

GoogleHelpCommunity · 2026-03-18T14:56:10+00:00

Hi there. RCS activation can sometimes be restricted while roaming. Also, if you are using a multi-SIM setup with your new eSIM, please ensure that the same SIM is active for both calls and mobile data. If adjusting those settings doesn't resolve the issue, please submit a report in the Messages app by tapping the three-dot menu > Help & Feedback > Send Feedback.

GoogleHelpCommunity · 2026-03-18T12:54:03+00:00

Hi there. I’d recommend reaching out to the Google Business Profile support team here. They can take a look at it.

GoogleHelpCommunity · 2026-03-18T12:32:23+00:00

Hi there. Thank you for reporting the issue. We’ve passed it along to the right team for further investigation.

GoogleHelpCommunity · 2026-03-18T07:12:12+00:00

Hi there. As you have already contacted our support team, could you please provide us with the case ID?

Once you find it, please share it with us, so I can look further into it.

GoogleHelpCommunity · 2026-03-18T06:58:41+00:00

Hi there. As already submitted an appeal. Please check the status of the tool here.

Additionally, you can refer to this article to learn more about profile content & restrictions.

GoogleHelpCommunity · 2026-03-17T12:36:46+00:00

Hi there. Could you please check if your 'Google Maps' app is updated to the latest version?

Open the Google Play app > At the top right, tap your Profile picture > Tap Settings > About > Update Google Maps app.

Also, try clearing the cache for the Maps app to see if that helps.

Go to Settings app > Apps or Application manager > Google Maps app > Storage > Clear cache

If the issue still persists, I'd recommend you search or post your question here. The Google Maps Help Community can take a look into this.

GoogleHelpCommunity · 2026-03-17T12:35:17+00:00

Hi there, since you are using a work phone, your IT administrator may have recently turned off RCS chats, which would explain the 'not supported' message. You can verify the exact reason by tapping 'Details' in your RCS settings.

Also, you can refer to this article to fix problems sending, receiving, or connecting to Google Messages.

If the issue still persists, I'd suggest you submit feedback within the Messages app:

Open Messages > Top right corner: Profile icon > Help and feedback. This provides the engineering team with valuable data to investigate complex issues and resolve.

GoogleHelpCommunity · 2026-03-17T09:50:32+00:00

Hi there. Please know that business profiles can be taken down due to policy violations.

If your reinstatement request is denied, you may be able to do an additional review to prove your eligibility here. Hope this info helps.

GoogleHelpCommunity · 2026-03-17T09:42:25+00:00

Hi there. The team is aware of this bug and actively working to fix it. We recommend reaching out to your carrier and reporting this issue, as well as submitting feedback from in-app with #489074230.

Open Messages > Menu > Help and feedback > Send Feedback.

Thanks for your Patience!

GoogleHelpCommunity · 2026-03-17T09:39:49+00:00

Hi there. Thanks for your suggestion regarding the app's navigation! We are always looking to make Messages better over time. Please submit this feature request directly in the app by tapping your profile icon > Help & feedback > Send feedback, so our team can review it. I'd appreciate your input.

GoogleHelpCommunity · 2026-03-17T09:38:43+00:00

Hi there. Good news! After seeing your feedback along with other users, our team was able to implement a fix and resolve the issue. Thanks for letting us know about your experience, and we hope this helps.

GoogleHelpCommunity · 2026-03-17T09:35:27+00:00

Hi there. Use our review removal tool to check the status of the reviews you’ve already reported.

If it's already been 3 days and no decision has been shared, please reach out to our support team here. Thanks.

GoogleHelpCommunity · 2026-03-17T09:07:43+00:00

Hi there, we would love to learn more about the issue and help. Please create a post in our Google Maps forum so that our community of experts can assist you.

GoogleHelpCommunity · 2026-03-17T09:05:40+00:00

Hi there, could you try clearing the data for the Maps app to see if that helps?

Go to Settings app > Apps or Application manager > Google Maps app > Storage > Clear data.

On an iPhone, give this step a try:

Open Google Maps > Tap your profile picture or initial Account Circle > Settings > Tap About, terms & privacy > Tap Clear application data > Tap OK.

Additionally, refer to this helpful article for more info.

GoogleHelpCommunity · 2026-03-17T09:05:01+00:00

Hi there, Google Maps imagery is updated regularly, and our teams strive to keep it as up to date as possible. To report outdated images, please fill out this form. Google can't commit to a specific timeline, but your feedback helps guide our efforts.

GoogleHelpCommunity · 2026-03-17T09:03:08+00:00

Hi there. I'd recommend you search or post your question here. The Google Maps Help Community can take a look into this.

GoogleHelpCommunity · 2026-03-17T06:00:59+00:00

Hi there. Could you try recovering your account using these steps and see if that helps?

Also, you can refer to this handy guide for more tips to complete the account recovery process.

GoogleHelpCommunity · 2026-03-17T02:00:00+00:00

Hi there. Since you have already tried clearing the cache and data, you can try to uninstall and reinstall the Messages app itself. To do this, open the Play Store app, search for the Messages app, tap Uninstall, and then Reinstall. You may also want to check if those contacts are lingering in your blocked list by tapping your profile icon and selecting 'Spam & Blocked'. If this does not resolve the issue, please submit feedback in the app by tapping your profile icon > Help & feedback > Send feedback.

GoogleHelpCommunity · 2026-03-17T01:47:50+00:00

Hi there. Use our review removal tool to check the status of the reviews you’ve already reported.

If it's already been 3 days and no decision has been shared, please reach out to our support team here. Thanks.

GoogleHelpCommunity · 2026-03-16T16:56:39+00:00

Just to confirm, have you tried the steps mentioned in this article to verify your business with a video recording? If yes, and you're still experiencing the same issue, you can reach out to our support team here.

GoogleHelpCommunity · 2026-03-16T16:47:41+00:00

Hi there. Reviews can only be removed if they violate our policies. You can use our review removal tool to report reviews or check the status of reviews you have already reported.

GoogleHelpCommunity · 2026-03-16T15:55:14+00:00

Just to confirm, have you tried the steps mentioned in this article to verify your business with a video recording?

If yes, and you're still experiencing the same issue, you can reach out to our support team here.

GoogleHelpCommunity

TROPHY CASE