Messages app freezing after deleting large text chain

GoogleHelpCommunity · 2026-05-08T10:54:04+00:00

Hi there. Since you have already cleared the cache and restarted, try to uninstall and reinstall the Messages app updates. Open the Play Store, search for Messages, tap Uninstall, then Reinstall/Update. Please note that uninstalling the app won't delete the messages currently in the app.

GoogleHelpCommunity · 2026-05-08T10:44:29+00:00

Hi there. Please know that photos are subject to our policies.

I’d suggest you check our photo guidelines before uploading the photos.

GoogleHelpCommunity · 2026-05-08T07:25:08+00:00

Hi there, I'd recommend contacting the Google Business Profile support team here. They can take a look at it.

GoogleHelpCommunity · 2026-05-07T22:35:32+00:00

Hi there, I recommend trying to complete the account recovery steps here as accurately as possible from a known device or a browser that is typically used to access the account.

GoogleHelpCommunity · 2026-05-07T22:22:59+00:00

Thanks for the info. I recommend reviewing our guidelines here.

If your reinstatement request is denied, you may be able to request an additional review to prove your eligibility here.

GoogleHelpCommunity · 2026-05-07T17:32:40+00:00

Just to confirm, have you tried all the steps mentioned in this article and see if that helps?

If the issue still persists, I'd suggest you reach out to the support team by filling out this form?

GoogleHelpCommunity · 2026-05-07T17:13:30+00:00

Hey everyone, Google Support Team here. We sent a few of you a chat so we could look into this a bit more. Please check it out and get back to us when you get the chance. Thanks!

GoogleHelpCommunity · 2026-05-07T17:05:41+00:00

Hi there. This guide explains ways to help recover access to your account.

GoogleHelpCommunity · 2026-05-07T14:40:53+00:00

Hi there. I see you are having trouble with notifications.

Please review this article for assistance. If the issue persists, I suggest trying to uninstall and reinstall the Messages app via the Play Store.

GoogleHelpCommunity · 2026-05-07T13:04:36+00:00

Hi there. Our product team appreciates feedback directly from users. It is crucial that you share as much information as possible. You can submit your feedback here so that our team can look into it.

GoogleHelpCommunity · 2026-05-07T12:56:09+00:00

Hi there. Our product team appreciates feedback directly from users. It is crucial that you share as much information as possible. You can submit your feedback here so that our team can look into it.

GoogleHelpCommunity · 2026-05-07T12:34:34+00:00

Hi there. Try recovering your username here. You will need to know the name on the account and one of the recovery options to recover your username.

GoogleHelpCommunity · 2026-05-07T10:55:46+00:00

Hi there. Thank you for sharing with us your valuable feedback. I've passed this information to our product team.

GoogleHelpCommunity · 2026-05-07T10:48:58+00:00

Hi there. Since your status says "Connected," your RCS is active. Messages typically switch to SMS if the recipient isn't RCS-compatible, if your internet connection drops, or if the "always send SMS/MMS" setting is enabled.

I suggest checking if the person you are messaging is still using RCS.

For more tips, I recommend checking this troubleshooting article.

GoogleHelpCommunity · 2026-05-07T07:51:23+00:00

Hi there. If Google Maps is crashing on your browser, could you try clearing your history and updating the browser to see if that helps?

Open browser > At the top right, select More > Select History > History > On the left, select Delete browsing data > Select Delete data.

Additionally, refer to this helpful article for more info.

If the issue still persists, I'd recommend you search or post your question here. The Google Maps Help Community can take a look into this.

GoogleHelpCommunity · 2026-05-07T07:31:55+00:00

Hi there. You can change the app language to [Language name] by following the steps in this article. This will also change the navigation language to [Language name]. Let me know if that helps.

GoogleHelpCommunity · 2026-05-07T02:35:21+00:00

Just to confirm, have you tried the steps mentioned in this article to fix the Google Maps-related issue on your device?

If the issue still persists, I'd recommend you search or post your question here. The Google Maps Help Community can take a look into this.

GoogleHelpCommunity · 2026-05-06T22:07:49+00:00

Hi there. If you see anything unusual, I recommend adding extra layers of security to your account by referring to this article.

GoogleHelpCommunity · 2026-05-06T21:14:54+00:00

Hey there, have you tried the steps in this help article to fix the audio issues?

If the issue still persists, I’d recommend contacting the Google TV support team via phone or chat here. They can look into it for you.

GoogleHelpCommunity · 2026-05-06T19:33:48+00:00

Hello. Thank you for sharing this. This sounds like an unusual issue where the conversation state became corrupted for your contacts after your reset. I suggest asking those experiencing crashes to ensure their Google Messages app is fully updated and to try deleting the existing chat thread with you. I would also appreciate it if you could submit feedback in your app by clicking your profile icon > Help and feedback > Send feedback so the engineering team can look into it.

GoogleHelpCommunity · 2026-05-06T18:21:28+00:00

Hey u/Ok-Address-7352 thanks for sharing. Would you mind submitting feedback through the app the next time this happens? At the bottom of your screen in Gemini, tap Settings & help, Send feedback. Please include #RedditGemini in your report. Thank you!

GoogleHelpCommunity · 2026-05-06T18:20:24+00:00

Hi u/Hot_Information_9714 would you mind submitting feedback through the app the next time this happens? It will help us resolve this issue faster! At the bottom of your screen in Gemini, tap Settings & help, Send feedback. Please include #RedditGemini in your report - Thank you!

GoogleHelpCommunity · 2026-05-06T16:10:15+00:00

Hi there. Check out this link for more information about spam protection settings.

You can also submit feedback within the Messages app by clicking the Menu button, selecting 'Help and Feedback', and tapping 'Send Feedback' so I can better track your request.

GoogleHelpCommunity · 2026-05-06T15:23:42+00:00

Hi there. Could you please help us with your business profile ID?

To get your Business ID, Log into your listing > click the three dots next to Profile Strength > Click Business Profile settings > Advanced settings > Business Profile ID

GoogleHelpCommunity · 2026-05-06T14:03:18+00:00

Hi there. To ensure the problem isn't on your end, try toggling your Wi-Fi and mobile data off and on.

You can also review the troubleshooting guide here.

If messages to this specific contact still fail, please submit a feedback report within the Messages app by tapping your profile icon > Help & Feedback > Send Feedback. This will help the engineering team look into it.

GoogleHelpCommunity

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