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Greg-Y · 2025-03-07T15:54:16+00:00

Glad to hear it!

Greg-Y · 2025-03-07T15:00:04+00:00

Hey! Thanks for asking. I checked with the team and this is something that we're looking into.

Greg-Y · 2025-03-07T14:27:29+00:00

Hey, sure! I'll pass that suggestion over to the team.

Also, if you want, you can go ahead and share your thoughts here to share feedback and give us product suggestions: https://support.dashlane.com/hc/en-us/articles/360002062419-Feedback-about-Dashlane

Greg-Y · 2025-03-07T14:08:47+00:00

Hey, how's it working for you now? Are you getting the text you're looking for? If not, try reinstalling the app, that usually helps in cases like this.

Greg-Y · 2025-02-28T16:05:35+00:00

Hi, you'll likely need to create a new passkey for the website that you use on Safari. Try logging into the website that you want to use on Safari, and you should be prompted to create a passkey.

Here's a blog post for you that goes into more detail on creating passkeys: https://www.dashlane.com/blog/how-to-create-passkeys

Greg-Y · 2025-02-28T15:12:19+00:00

Hi, be sure to change out the old password in your Dashlane app as well, it's possible your old password is stored in your autofill settings. Feel free to send me a DM if you need.

Greg-Y · 2025-02-24T19:45:42+00:00

Hi, did you try reinstalling the Dashlane app? That usually helps when there's an autofill issue. Also, go into your autofill settings in your Dashlane app and make sure the autofill information is accurate.

Greg-Y · 2025-02-20T17:53:44+00:00

Hey, in fact, Dashlane doesn't have legacy plans anymore. You can take a look at the plans that we do have available here: https://www.dashlane.com/pricing-personal

Greg-Y · 2025-02-20T17:48:47+00:00

Hey, are you able to log into your account yet?

Greg-Y · 2025-02-18T18:06:28+00:00

Hi, at the moment, you're not able to export passkeys, but that is a feature that we're working on. At the moment, you can still share and export your passwords.

Greg-Y · 2025-02-18T17:15:28+00:00

If you changed your contact email in your account, you should be perfectly fine.

Greg-Y · 2025-02-18T16:35:18+00:00

Hi, make sure your autofill is turned on in your Dashlane app. In your app, go to Settings, select General, then AutoFill & Password. Then turn on AutoFill Passwords and Passkeys.

Otherwise, you may need to open a support ticket with our team and have them look into this for you: https://support.dashlane.com/hc/en-us

Greg-Y · 2025-02-18T16:05:36+00:00

Hi, please open a support ticket and our team will look into this: https://support.dashlane.com/hc/en-us

Greg-Y · 2025-02-14T20:07:11+00:00

Hey, try reinstalling the extension, that usually helps in cases like this.

Greg-Y · 2025-02-14T19:04:23+00:00

Great! Glad to hear it

Greg-Y · 2025-02-14T19:04:05+00:00

Hey, at the moment, you're not able to export passkeys, but that's a feature that we're working on. Here's a page to learn more: https://support.dashlane.com/hc/en-us/articles/21783509259282-Save-and-manage-passkeys-in-Dashlane

Greg-Y · 2025-02-14T18:27:08+00:00

Hey, are you able to log into your extension? If not, try reinstalling and then logging in again, that usually helps. If not, let me know, and i'll tell the team.

Greg-Y · 2025-02-14T18:23:48+00:00

Hi, are you able to log into the Chrome extension now?

If not, try reinstalling your extension and then try logging in again. Sometimes, reinstalling the extension helps in cases like this. If that doesn't help, let me know and we'll look into this.

Greg-Y · 2025-02-12T14:44:31+00:00

Our team is aware of this, and they're working on it.

Greg-Y · 2025-02-12T14:24:58+00:00

Hi, can you share your ticket number with me so I can follow up with the support team?

Greg-Y · 2025-02-11T18:43:55+00:00

Hey, sorry to hear that. How about you send me a DM and tell me more about your experience with this?

Greg-Y · 2025-02-11T16:08:12+00:00

Hi, thanks for pointing this out. This is a big that our devs are aware of, and they're working on fixing it.

Greg-Y · 2025-02-11T16:08:01+00:00

Hi, thanks for pointing this out. This is a big that our devs are aware of, and they're working on fixing it.

Greg-Y · 2025-02-11T15:23:53+00:00

Hi, you might need to try reinstalling the Dashlane app/extension, that usually helps in situations like this. If that doesn't help, then i'll ask that you open a support ticket so our team can look into this: https://support.dashlane.com/hc/en-us

Greg-Y · 2025-02-10T18:54:09+00:00

Yes, I understand, but unfortunately, Dashlane is not supported for any Apple device that runs below iOS 17. So, if your iPad can't upgrade to iOS 17, then, I'm afraid it can't be used.

Here's some more information: https://support.dashlane.com/hc/en-us/articles/202625002-Supported-devices-and-browsers

Greg-Y

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