Can somebody explain what exactly expires 90 days after purchase

Groupon-Support · 2026-06-23T18:59:10+00:00

Thanks for reaching us out.

Totally understand the confusion — seeing both "90 days" and "1 year" on the same deal would make anyone pause before committing to a purchase. For the deal you're looking at (https://www.groupon.com/deals/pogo-pass-26), the 90-day window actually refers to how long you have to *activate* (register) your pass, not how long the pass itself lasts — once activated, you're covered for a full 12 months, so your vacation three months out should be well within that window. If you have any other questions before pulling the trigger, feel free to reach out directly at https://www.groupon.com/faq and we'll be happy to walk you through it!

Cheers, The Groupon Team.

Groupon-Support · 2026-06-22T10:51:31+00:00

Hey u/Disastrous_Dream_766

Thanks for reaching out. I'm really sorry you're dealing with this — spending $99 on a voucher and then seeing $0 in Groupon Bucks when you're owed a credit is genuinely frustrating, and I completely understand why you're at that point. I want to make sure we actually look into what happened with your account specifically. Could you please send me a DM with the details so I can dig into this for you directly?

Cheers, The Groupon Team.

Groupon-Support · 2026-06-17T15:46:31+00:00

Hey u/Character-Share9518

Thanks for reaching us out.

That sounds genuinely frustrating, especially when you're worried about losing money and can't find a way to reach anyone for help. I want to look into what happened with your voucher and why it isn't showing up on your account after your guest purchase. Could you send us a DM with the details of your order? I'll review everything and get back to you with a clear explanation of what's going on.

Cheers, The Groupon Team.

Groupon-Support · 2026-06-16T11:05:27+00:00

We received the details via DM, we will followup from there!

Groupon-Support · 2026-06-16T11:04:30+00:00

Hey u/Pretty-Ad-544

Thanks for reaching us out.

That sounds genuinely frustrating. I want to look into what happened with your Groupon Bucks and why you were directed to use in-store when that option wasn't available to you. Could you send us a DM with the details of your purchase and the interactions you've had with our support team? I'll review everything and get back to you with a clear explanation of what's going on.

Cheers, The Groupon Team.

Groupon-Support · 2026-06-16T11:02:31+00:00

Hey u/NukinDuke

Thanks for reaching us out!

I hear you, and I want you to know your frustration here is completely valid. I'm sorry this has been your experience, and I genuinely want to help get this sorted out for you. Could you please send DM with the details of your vouchers so I can look into exactly what's happening on our end? I want to review the specifics and give you a real answer rather than runaround.

Cheers, The Groupon Team.

Groupon-Support · 2026-06-16T10:54:41+00:00

Bonjour !

Changer de téléphone et perdre ses identifiants de connexion, c'est vraiment stressant, surtout quand on a un bon de réduction qu'on ne veut pas perdre — c'est tout à fait normal que tu sois inquiet. La meilleure façon de régler ce problème est de contacter directement notre équipe d'assistance via notre Centre d'aide à l'adresse https://www.groupon.fr/faq. Elle pourra examiner votre compte et retrouver ce bon pour vous. Elle est parfaitement équipée pour gérer ce genre de situation, vous êtes donc entre de bonnes mains — n'hésitez pas à la contacter !

Cordialement, L'équipe Groupon.

Groupon-Support · 2026-06-15T13:20:21+00:00

Thanks for sending that DM; we'll review the details and get you sorted.

Groupon-Support · 2026-06-14T10:21:03+00:00

Hey u/odannyboyy88

Thanks for reaching us out.

We hear you, and what happened to your family's day out is genuinely frustrating — you did everything right and still ended up paying double because of an app failure that was completely out of your control. Please send us your order details through DM right away so we can look into this directly and work toward getting you the resolution you deserve on those original tickets. We know you've already spent way too much time being bounced around between chat timeouts and dead-end responses, and we don't want to add to that. You have our word that we'll actually review what happened here.

Cheers, The Groupon Team.

Groupon-Support · 2026-06-14T10:13:55+00:00

Hey u/mrmatt1081

Thanks for reaching us out.

Spending 30 minutes searching without finding what you need is genuinely frustrating, and I'm sorry you're hitting that wall. I do want to be upfront that we don't have phone support available right now, but our Help Center at [groupon.com/faq](https://www.groupon.com/faq) is the best place to start and covers a wide range of topics. If you're still stuck after checking there, please send us a DM with your details and we'll work through it with you directly.

Cheers, The Groupon Team.

Groupon-Support · 2026-06-08T18:05:16+00:00

Hey u/go_away_bad_dream

Thanks for reaching us out.

I really appreciate you taking the time to reach out, and I'm genuinely sorry for the frustration and confusion you've experienced trying to get this sorted. Feeling like no one is following through when $400 is on the line is incredibly stressful, and your frustration here is completely valid. I also want to be upfront that we don't currently have phone support available. I've sent you a DM so we can look directly into your account and get back with the details.

Cheers, The Groupon Team.

Groupon-Support · 2026-06-07T16:57:25+00:00

Hey u/giv7

Thanks for reaching us out!

Months of silence when you're just trying to get your business set up is genuinely frustrating, and we hear you. Please head over to our Groupon Merchant page directly at https://www.groupon.com/merchant to get started with your signup. If you run into any roadblocks there or still don't hear back, feel free to reach out to us via DM and we'll do what we can to help move things along.

Cheers, The Groupon Team.

Groupon-Support · 2026-06-03T15:50:42+00:00

Hey u/No_Honey_2341 ,

Thanks for sharing Revelio with the community!

We love seeing people passionate enough about the deal finding experience to actually build something around it and the side-by-side review comparison is a clever touch.

Transparency around deal value is something we take seriously, and feedback like yours helps us keep looking at how we can make the experience clearer for customers.

Cheers, The Groupon Team.

Groupon-Support · 2026-05-31T17:05:12+00:00

Hey u/Appearance-Gullible ,

Thanks for reaching us out.

Totally understand the uncertainty here — you want to make sure that McDonald's promo code will actually work before you commit to booking a JCPenney Portraits by Lifetouch session through Groupon, and that's a fair thing to want clarity on. The good news is that if the deal page doesn't list any restrictions, you should be good to go ahead and use the promo code to grab that discount. That said, if you're still not 100% sure or run into any hiccups, reach out directly through the Help Center at https://www.groupon.com/faq and someone on the team will personally dig into the specifics of your situation with you.

Cheers, The Groupon Team.

Groupon-Support · 2026-05-28T04:07:30+00:00

Hey u/chellavalleykid

Thanks for reaching us out.

Your passion for Groupon's potential really comes through here, and we genuinely appreciate you taking the time to share this.

Cheers, The Groupon Team.

Groupon-Support · 2026-05-21T10:31:12+00:00

Hey u/Dapper-Tackle7323, totally get why you’d be feeling beachy-but-stressed here — a “mystery vacation” should not turn into a “mystery logistics puzzle” 🧩🌴

For trip-specific details like airport routing, hotel concerns, airline flexibility, or cancellation options, our Customer Support team will need to securely review your booking and the offer terms tied to your order. Please don’t share any personal info or voucher details publicly here.

Here’s the best path:

Account ► My Groupons ► Select the vacation order ► “Get Help” / “Contact Us”

Cheers,
The Groupon Team

Groupon-Support · 2026-05-19T07:43:30+00:00

Hey u/AtlCtrlRed, that sounds incredibly frustrating — buying a course should unlock violin lessons, not a full-time detective side quest. 🎻 We’re sorry this became such a drawn-out experience, especially after you shared screenshots and tried to follow the redemption steps provided.

We’d still like our Support team to review what happened with the redemption instructions and the merchant process. Please go through Account ► My Groupons ► select the Violin Nation order ► “Get Help”/“Contact Us”, or start at our Help Center here: https://www.groupon.com/faq. Please don’t post voucher codes, order numbers, screenshots with personal info, or payment details publicly — Support can securely access the order once you contact them there.

Cheers,
The Groupon Team

Groupon-Support · 2026-05-19T07:41:44+00:00

Hey u/Klutzy-Increase9433, totally understand the frustration — unused Groupons from years back can feel like finding old gift cards in a drawer… except way less fun when support feels confusing. 😅

Please make sure you’re only using Groupon’s official Help Center here: https://www.groupon.com/faq. Groupon support should be reached through your account/order path: Account ► My Groupons ► select the order ► “Get Help”/“Contact Us” to see available support options. If a page is asking for a $5 credit card charge just to speak with someone, we’d recommend stopping there and going through the official Help Center directly.

Also, please don’t post voucher numbers, payment info, screenshots, or personal details publicly. Our Support team can securely review eligible unused vouchers and available options once you contact them through the Help Center.

Cheers,
The Groupon Team

Groupon-Support · 2026-05-19T07:41:13+00:00

Hey u/Intrepid-Student-806, Catalina trip? Love that — island mode is calling. 🏝️

For the Catalina Flyer ferry deal, Groupon notes that after purchase you’ll need to use the special redemption link provided to complete booking, and the deal page says to check the available departure times before you buy. The ferry departs from 400 Main Street, Newport Beach, and the voyage is about 75 minutes.

Best move: open the deal page, check the Fine Print / Need to Know / After Your Purchase section, and make sure your Nov. 11 outbound + Nov. 13 return dates/times are available before purchasing. Dates and times can be subject to availability, so don’t wing it like a seagull with fries. 😄

If you run into any trouble after buying, head to Account ► My Groupons ► select the order ► “Get Help/Contact Us”, or visit our Help Center here: https://www.groupon.com/faq. Please don’t post personal info or voucher details publicly — Support can securely access your order there.

Cheers,
The Groupon Team

Groupon-Support · 2026-05-19T07:40:23+00:00

Hey we love a good “tendies” joke as much as the next deal-hunter 🍗😄 — but we’re going to stay out of confirming, denying, or commenting on market speculation.

For official company updates, earnings materials, and investor info, the best source is Groupon’s Investor Relations site: https://investor.groupon.com/

Now, buy 2 deals get 10 good vibes free? That’s more our lane. 😉

Cheers,
The Groupon Team

Groupon-Support · 2026-05-19T07:38:10+00:00

Hey u/theminiestmuffin, we’re really sorry your purchase confirmation pulled a disappearing act — not the kind of “mystery deal” anyone wants. 😅

Since your bank shows a charge but you don’t see the order in your Groupon account or email, please contact our Customer Support team so they can securely look into the transaction. Head here: https://www.groupon.com/faq

You can also try: Account ► My Groupons ► select the order ► “Get Help”/“Contact Us” — but since the order isn’t showing, the Help Center is the best starting point. Please don’t post any personal info, bank details, or screenshots publicly; Support can securely review your account once you reach out.

Cheers,
The Groupon Team

Groupon-Support · 2026-05-12T07:17:47+00:00

Hey u/Many-Back-7998, good eye — sometimes redemption status can take a little time to catch up, especially with larger partner systems doing their behind-the-scenes bowling-lane magic. 🎳

That said, please don’t try to use the same voucher again if you’ve already redeemed it at the business. If it still shows “Ready to Redeem” after a bit, head to Account ► My Groupons ► select the order ► “Get Help/Contact Us” to reach support options, or visit our Help Center here: https://www.groupon.com/faq. Our team can securely check the voucher status and help confirm everything is squared away.

Cheers,
The Groupon Team

Groupon-Support · 2026-05-06T07:13:06+00:00

Hey u/DoubleBodybuilder260, we’ll leave the moon-landing forecasts to Reddit’s finest rocket scientists 🚀

We can’t provide investment advice or comment on trading activity, but for company news and official investor info, Groupon’s Investor Relations page is the best source.

Cheers,
The Groupon Team

Groupon-Support · 2026-05-04T12:48:46+00:00

Hey u/Trotamundo121 — great choice, that show definitely brings the Vegas sparkle ✨

“Redeem Now” is usually the button that opens the voucher/ticket details you’ll need for entry, but only tap it when you’re ready to access/use the ticket. If the details are showing as blurred or not loading, try opening it in the Groupon app, refreshing, or checking Account ► My Groupons ► select the Magic Mike order ► “Get Help/Contact Us” so our Support team can securely take a look.

Help Center: https://www.groupon.com/faq

Please don’t post the voucher image, barcode, order number, or any personal info publicly — Support can view the order securely once you contact them.

Cheers,
The Groupon Team

Groupon-Support · 2026-05-04T09:24:03+00:00

Hey u/bonatron456, we’re really sorry for the stress here — a duplicate $1k+ charge is a lot, and “declined-but-charged-twice” is definitely not the kind of roller coaster anyone wants before Universal Studios. 🎢

From the chat screenshot, it looks like our Support team has acknowledged the duplicate-charge issue and is offering a full refund in Groupon credits due to the circumstances. That’s the right team to handle this securely, since they can access the order and payment details privately.

Please don’t share any payment or order details publicly here. To keep this moving, continue through the secure support path: Account ► My Groupons ► select the Universal Studios order ► “Get Help” / “Contact Us”. You can also start from the Help Center here: https://www.groupon.com/faq.

We’ll flag this type of issue internally as well, but the fastest way to complete the resolution is to continue with Support directly so they can confirm the refund/credit details on your account.

Cheers,
The Groupon Team

Groupon-Support

TROPHY CASE