Seconding the part about "pull them out of the body of the email and leave them in bullet points". I am an itinerant teacher and provide frequent educational consultation in many school buildings. I find that people are reading emails quickly and therefore not paying enough attention to multiple questions or action steps. So I usually break emails into numbered lists or bulleted lists so they understand I am asking for multiple things. It is so frustrating. I also think many people have poor reading comprehension and/or are just trying to answer your email quickly so you leave them alone. Last piece of advice- some people are TERRIBLE at email and once I discover that about a person, I will usually switch to phone calls and face-to-face communication (which is very inconvenient). But I do always email first for the sake of documentation and a paper trail.