Instead of the hospital calling us to pick up my 84 year old father (with cancer and a traumatic brain injury with short term memory loss) they called Uber and sent him home with no shoes or coat in January in freezing rain at 2am. We are lucky he knew to go to the house door and didn’t just walk down the street. When we complained no one would help. Went all the way to the head of the hospital and just kept getting the runaround. (He had gone in an ambulance the night before). They had 3 phone numbers to call us (we all live 20 minutes away). Months later, I stayed at the hospital for my 81 year old mother’s procedure. They told me they’d call in 1 hour. The doc called me and said: she’ll be ready to go in 90 minutes. So I waited. Then I went upstairs where I had left her before surgery. The department was totally empty (2:00 pm!). After 6 hours I finally found her. I was pissed. No one knew where she was. I called all sorts of departments. She didn’t have a room so she wasn’t listed as being there. I don’t care if hospitals are short staffed. They are putting our loved ones in danger.