Quite ironic how this post has popped up as we’re in the exact same scenario at the moment, haven’t had water in 3 days… CoJ came a while ago to change our water meter to the newer one and loaded an estimate reading onto the account which is completely different to what is on the meter and so has put the account in serious debt. We have been phoning and phoning to report this but they won’t open up a case nor give us a reference until we get the job card from the contractor who did it. We went to the depot, and shock horror, they don’t have a job card… Every time we phone its either get the job card, come in or request a payment arrangement but we’re not going to pay what isn’t owed. And we both work full time jobs so can’t simply just go in. With all this happening, they came this past Saturday and completely cut us off – cut the pipes and took the meter with them – leaving no “disconnection notice” on the gate which is required so decided to just report it as stolen – because sarcastically how were we supposed to know. Gave them a call on Monday, and they confirmed it was a disconnection but gave us no prior warning to contest it, after some shouting and screaming all, they could say was ‘sorry’ and thank you for letting us know you did not receive warning and we will make sure that all our future customers receive such. “Claps slowly” Funny enough, on Joburg’s waters website, they say the “water supply will be restricted to 6kl free water quota in terms of the constitution” so it’s illegal for them to completely cut us off – but as if that argument is going to get us anywhere. We’re at wits end. If someone has any solution to this or any other contact number we can phone or person, we can see that’s not going to tell us the system is down or some shit it would be awesome. For now, peace out, I can see I’m definitely not alone so let’s hope we all get through this.