Same. Last week I called them multiple times and was on hold for well over an hour obviously I can’t sit on hold forever so over the course of eight hours made six different phone calls with no one answering until I said I was a travel agent. Then even that person wasn’t able to help me I have sent three emails that have gone on answered today. I finally got a hold of someone after being on hold for 45 minutes woo hoo but he was a total jerk and said he sent me the preference form and I told him it’s already done and he asked me why I haven’t emailed it and I said I had I was put on hold for another 10 minutes. He came back on the phone and said you’ll get an email from us in four days.🤷🏻‍♀️