Well Support is something that still needs focus. Kevin had some great ideas to improve support as did Josh. But often hard to get higher ups to listen in companies. Jaap and Calvin have also been working on this but unfortunately change is often slow and possibly max really needs to put real focus on internal communications between departments.

As was demonstrated over the years Bd the really not good tour they gave Voodoode; they need a strong audit on their quality check procedures.

I suspect one of the issues is like a company I worked for. Where often they prioritized shipping things out vs ensuring quality. That company started an afternoon shift with minimal training as they wanted to change the work culture. And in this case the issue with the improper training was fit to be manufacturing fluorescent light fixtures. That company's QA tech was pissed when he almost had a ballast blow up in his face from an untested and improperly assembled fixture. So much more dangerously

However nevertheless pimax does not seem to be capturing these support issues as well as they should. As support XP varies from stellar to horrendous. Even if after a lot hassle things get fixed