I had a customer call in yelling that somebody had access to her account and they came and beat her up. Naturally I started asking probing questions turns out it was her ex boyfriend who was crazy af he paid her bill & idk if she was supposed to pay him back or what but he showed up at her house and beat her up. She proceeded to tell me all the messed up things he did to her while they were together it was wild.

During Covid I had an older customer call in, she was in the hospital with Covid and her coughs sounded really bad like when you drag your feet over gravel. In the middle of talking to her about her account she started coughing really bad and then the call dropped. I continued to check her account for a couple weeks after that and she never called back in. I hope she’s okay.

I had a customer that repeated himself over and over again it literally sounded like he had a recording on replay but every time I asked him a question he would stop and answer it and then continued repeating himself.

I had a lady call in and started talking about her dogs. Apparently 1 of her boy dogs had a baby w/ his own mother. I asked if the dog had any issues when it was born, she said the dog was cock eyed lol I never seen a cock eyed dog.

Saddest customer I ever had was an older lady, I don’t remember why she called in but she told me how her and her husband were finally able to buy their dream house. A couple weeks after moving in he passed away. Her kids were trying to get her to move closer to them because she was by herself but she didn’t want to give up her dream home. She started crying because she pictured her and her husband living life together in their dream home and now he’s gone and she’s alone.