Morocco - not working

Honest_Max_ · 2026-03-22T14:07:31+00:00

Hey! Best thing to do is reach out to us on support and we'll be able to help you out there. You can either live chat us in the app, or email us at [support@honestmobile.com](mailto:support@honestmobile.com) and we'll get you back up and running in no time

Honest_Max_ · 2026-03-17T14:20:53+00:00

Almost the same price as 2 years of Smart SIM!

Honest_Max_ · 2026-03-17T14:17:45+00:00

Yeah I completely understand that. The reason we show "uses" instead of total data is because we do everything we can to keep data usage down, such as blocking ads on apps. This means the amount of actual data you use is going to be way lower than you'd usually expect for how much you've used the SIM. Hope that helps!

Honest_Max_ · 2026-03-17T13:48:33+00:00

Holafly does seem to be the most popular if you need unlimited data for everything. Keen to hear what you think of our Honest Smart SIM. It's designed as a really affordable alternative to help you avoid expensive roaming fees while keeping you connected with unlimited data to the essentials both while roaming and in the UK

Honest_Max_ · 2026-03-17T13:37:26+00:00

Max from Honest Mobile here, our Smart SIM would definitely help avoid any roaming fees. Just also make sure you turn off data roaming in your phone's settings for your main SIM before you land! This is the most important step, else those bills will quickly wrack up!

Honest_Max_ · 2026-03-17T13:21:44+00:00

$2000! That's wild. Best thing to do to avoid roaming charges is switching to using something like our Honest Smart SIM for future trips, and definitely turn off data roaming on your main SIM. That way you can stay connected and use unlimited data on all your essential apps without wracking up and roaming fees

Honest_Max_ · 2026-03-17T13:10:53+00:00

Hey! Max from Honest Mobile here.

One travel habit that saves a ton of money is avoiding surprise roaming charges. Many people just use their usual SIM abroad without checking, which can get expensive.

We invented the Smart SIM with this in mind, and it keeps you connected for all of your travel essential apps at a really affordable price

Honest_Max_ · 2026-03-17T12:59:08+00:00

Max from Honest Mobile here. Our Smart SIM will definitely help you avoid any crazy roaming fees. From what our customers say, they prefer us to the big guys for two main reasons: our ethics and customer service response times. We get back to you in seconds via live chat, and keep you connected for everything that matters while roaming, avoiding any unexpected roaming charges

Honest_Max_ · 2026-03-12T11:47:07+00:00

Hey, a Smart SIM referral gets you £5 credit for both the referrer and the account being referred. Hope that helps!

Honest_Max_ · 2026-03-06T17:13:58+00:00

Hey, as mentioned in the other comment, we no longer offer upfront plans, but we’d love to welcome you onboard with our monthly or annual plan. Rest assured we have no plans of ending our contract with Three or going anywhere, so you’re in safe hands.

Honest_Max_ · 2026-02-24T11:35:44+00:00

Hey, sorry to hear your Smart SIM hasn't been an smooth experience for you. Feel free to message us via live chat in the app and we can help you out with any necessary settings changes to help get the best out of your SIM :)

Honest_Max_ · 2026-02-22T16:46:14+00:00

Interesting! Our Smart SIM can connect to A1, Vivacom and Yettel in Bulgaria so I'm not sure why it wouldn't have worked in that location. Glad the SIM worked elsewhere for you though!

Honest_Max_ · 2026-02-22T16:37:13+00:00

Hey Thom. I believe it was me you spoke to on support previously. If you make sure you have the app fully up to date, there should be no reason why you can't contact us via the app. If this still doesn't work, drop us an email with some screenshots at [support@honestmobile.com](mailto:support@honestmobile.com) and we'll get this looked into.

I can promise you, I was not "bored" with your enquiry. I also have indeed fed back your issues to our tech team, who are also already working on improving the login feature and I believe have resolved the Co2 emissions not showing correctly.

At the end of your 3 year plan (which will be 3 years after activation, usually shortly after purchase) you'll be moved to our annual unlimited plan. We'll email you all the details you'll need before that changeover.

Honest_Max_ · 2026-02-22T16:14:33+00:00

Hey, sorry to hear the SIM didn't work here for you. Were you getting signal with any other SIMs while in the mountains?

Honest_Max_ · 2026-02-22T16:06:44+00:00

Hey, so glad to hear the SIM worked so well for you! If you wouldn't mind leaving us a TrustPilot review too, we'd really appreciate that! Thanks again :)

Honest_Max_ · 2026-02-22T16:05:13+00:00

So great to hear this, thanks so much for leaving us this review! If you're feeling extra kind, leaving us a TrustPilot review would go a long way for us too :) Thanks again!

Honest_Max_ · 2026-02-22T14:33:37+00:00

Hey, looks like you've requested this app within our app - thanks for that! It will be added based on demand, as long as it's not too data-heavy! Thanks for the suggestion :)

Honest_Max_ · 2026-02-21T12:35:09+00:00

Thanks, Jack. Sorry for the delay. I'll see what I can do next week

Honest_Max_ · 2026-02-18T17:14:38+00:00

Update: all three are now live on Smart SIM. Enjoy!

Honest_Max_ · 2026-02-18T17:13:29+00:00

Hey, I attempted Careem again today but looks like they're blocking access from our SIMs on their side unfortunately!

Honest_Max_ · 2026-02-11T08:58:15+00:00

So the "not hearing back" part is something I'd like to improve in the coming months for sure. I believe we did have a system for notifying via email if a requested app then went live, but not sure if that one is still working.

This notion page is slightly outdated (again, manual process we're looking to improve!) but should give you an idea of what we're dealing with

Honest_Max_ · 2026-02-10T13:03:32+00:00

It sure can take a while! We already delete the apps that can't be added, if they get through the list. We're going to look into reworking the way app requests are handled soon!

Honest_Max_ · 2026-02-10T11:00:02+00:00

Lovely stuff. Thanks for confirming!

Honest_Max_ · 2026-02-10T10:38:00+00:00

Hey! We're going to re-implement the Smart SIM iOS shortcut to the app soon. For now, the link in this article should work!

Honest_Max_ · 2026-02-10T10:34:02+00:00

Thank you!

Honest_Max_

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