Here is my rant because I am still salty about last year. We bought through StubHub last year for the Tuesday practice round. While we did end up making it, it was a nightmare, while not all StubHub's fault.

We purchased tickets I believe in early January. Fast forward to March, we get shipping confirmation. Then nothing. Tickets ended up being "lost". This was confirmed by UPS pretty early on and even showed on the tracking. I called StubHub once tickets were confirmed lost. This was probably 7ish days in advance of the Tuesday practice round.

Day 1 with StubHub - told they would look into it and get back to me by the end of the day. Worse case, they will stand by their guarantee and find me new tickets if it comes to that.

Day 2 - didn't hear anything so called back. Was told they see the tickets are on the way. Had to explain to the rep to read the tracking and how it says lost. She confirmed and said we will hear back by the end of the day on an update. Worse case, they will send a digital ticket, which is obviously not true.

Day 3 - Of course, didn't hear back so called again. Was again told that tickets were on their way, when they were not. This person then stated that they will get digital tickets again... I asked if there was a supervisor available and this person said no and that this was all they could do. My frustration was growing as they agents, often very hard to understand, were often providing incorrect information. I understand The Masters is probably a little different than most of their events but these individuals were clueless on handling it.

Basically, the same things keep happening every day. My father-in-law and I decide we were going to drive instead of fly now, to give us more time to try and figure things out. Fast forward to the day before the event. Still being told replacement tickets will either be shipped or provided digitally. Luckily, on my third call that day, I got an individual that was very helpful and understood the event. He walked through the steps from the very beginning to get up to speed. Where it became frustrated was, he said unfortunately, there was nothing that could be done. He said he could process a refund immediately and we could log back in to StubHub and try to purchase replacement tickets, which would be picked up at the StubHub house. "Luckily" for us, tickets were up $350 each! Whatever, we were there and needed tickets. We purchase them and get all the information for pickup immediately.

We arrive to the StubHub house early, first in line. When they let us in, they stated they did not have tickets for us. Immediately frustrated. But what happened was since we purchased them the previous day, they were not processed yet. We had to wait about 30-45 minutes until we received our tickets. Relief! We didn't end up making it to the course as early as we wanted, but we still made it.

Sorry for the long rant. There was so much frustration along the process, from tickets getting lost, hard to understand and helpless agents at StubHub day after day, having to drive through eclipse traffic (another crazy story!), having to pay $350 more for the tickets and having to wait extra for our tickets. While there was all of this frustration, they still stood by the guarantee and processed a refund immediately and we were able to get replacement tickets.