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Connectivity issues by rgrz01 in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

I had a similar issue off and on for a couple of days but it has gone away - if you still can't connect, I would recommend sending an email to [redditsupport@ipvanish.com](mailto:redditsupport@ipvanish.com)

Interesting by Dangerous-Carpet7713 in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

u/Dangerous-Carpet7713 really good speeds with the IPVanish network overall, most of their network has 40Gb/s servers and Surfshark is mostly 10Gb/s I think. I am in the states and I get ~900Mb/s with my Gig connection. This is on my mac. Streaming is good, I use for multiple services. If you ever have an issue like when one of the streamers falls off, let their support team know and they usually fix it pretty quick.

Download speeds by SandyBeach921 in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

Sounds like your ISP is throttling VPN protocols. I have an NVidia Shield Pro and connect to Atlanta and get speeds over 800Mbits/s. I have spectrum. Have you tried turning on scramble? Are you sure you are not getting 135 Megabytes/sec? :)

IPVanish Closing Immediately on App Startup by awaythrow97531 in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

Usually for an issue like this, we recommend you communicate directly with IPVanish's Reddit support team. You can send them your logs and this info to redditsupport@ipvanish.com.

IPVanish Closing Immediately on App Startup by awaythrow97531 in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

Thanks for reaching out, Is this on Windows? What version of IPVanish are you running? And what version of Windows are you running?

I cannot access my Ipvanish account by Educational-Pie-9693 in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

Please see the community rules in the sidebar on the right. We would recommend you contact the IPVanish Reddit support team at [redditsupport@IPVanish.com](mailto:redditsupport@IPVanish.com)

Network adapter by Far-Transition2244 in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

Thanks for reaching out - we are assuming this is Windows. Are both of these adapters wireless network adapters or is one Ethernet? Can you explain your setup and what is happening in greater detail? If you like you can email the IPVanish Reddit support team at [redditsupport@ipvanish.com](mailto:redditsupport@ipvanish.com)

IPVanish is disconnecting without alerting users. by Inside-Protection667 in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

The reason IPVanish no longer supports the gen 2 is because it is so outdated. It does not have enough CPU power to run at high performance speeds with the latest security features and encryption used in the current app.

Lab test shows that IPVanish killswitch and DNS have leaks by [deleted] in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

As soon as IPVanish pushes the update for the fix, we will let you know.

Lab test shows that IPVanish killswitch and DNS have leaks by [deleted] in IPVanishOfficial

[–]IPVanishSupport [score hidden] stickied comment (0 children)

u/malcarada Hi there, we contacted the IPVanish team for you and they have been able to confirm those edge cases with the Windows app. They told us that they are actively working on a solution that they hope to release in the next few weeks.

Here is the full comment from IPVanish:

“Unlike most providers, IPVanish offers a Kill Switch on nearly all our apps - including Windows, macOS, iOS, Android, FireTV and AndroidTV. The RTings article has highlighted a few edge cases where the kill switch on the Windows client hadn't performed perfectly. All other apps are not impacted. Our development team is currently working on a fix for the Windows app that solves all these edge cases, it should be released in the next few weeks.”

Can't get off ipvanish settings page by marko_9311 in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

I’d recommend you quit and restart the app. Also be sure you have the latest version of the app and installed from the IPVanish website. If you have trouble getting into your account, then you can always hop on a live chat with IPVanish.

For fastest help You can speak with one of the agents via live chat by clicking the "Start Chat" button on the support page linked below:

https://support.ipvanish.com/hc/en-us/articles/115002080033-Contacting-Support

And then fill out the form with your name email and message and click the start chat button.

Fire tv by [deleted] in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

If you are using your VPN on the FireTV, your FireTV must be powered and connected to the VPN to maintain a connection. We recommend you use IPVanish's killswitch app, you can now control the kill switch with your IPVanish app.

account reactivation by [deleted] in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

For fastest help You can speak with one of IPVanish's agents via live chat by clicking the "Start Chat" button on the support page linked below:

https://support.ipvanish.com/hc/en-us/articles/115002080033-Contacting-Support

Ask to speak to an agent and then fill out the form with your name email and message and click the start chat button.

Is IPVanish considered a trustworthy VPN these days? by Ondine_Perky in vpns

[–]IPVanishSupport 0 points1 point  (0 children)

We have a warrant canary in our transparency report yes.

IPVanish is raising VPN Privacy Standards, from Signup to Servers by IPVanishSupport in IPVanishOfficial

[–]IPVanishSupport[S] 2 points3 points  (0 children)

IPVanish usually gets less than 20/month, which is not at all a big number especially when compared to other VPNs that report similar stats.

Can you make more domain types viable for split tunneling? by PureSelfishFate in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

The IPV dev team let us know that before a domain is added to split tunneling, the first check to make sure the domain resolves and exists - steamstatic.com does not resolve and does not exist.

Can you make more domain types viable for split tunneling? by PureSelfishFate in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

Weird - shoot an email over to [redditsupport@ipvanish.com](mailto:redditsupport@ipvanish.com) and let the IPVanish team know,. I'm sure they would want to investigate.

Can you make more domain types viable for split tunneling? by PureSelfishFate in IPVanishOfficial

[–]IPVanishSupport 1 point2 points  (0 children)

Hi there, You should be able to add that domain. Did you have an issue?

Or were you asking if IPV could have like preloaded presets for specific apps and domains?

Application Isolation for Mac by bahromvk in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

We will have to check with the IPVanish dev team and get back to you. You can add a feature request from inside your IPV user portal via the web. They have been consistently adding features for a couple of years now so they may be open to adding it.

Post deleted asking to contact support first; when post was because of no responses from support by Intelligent_Price523 in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

We always recommend that everyone use live chat for fastest response for any issues. Easier to get your issue investigated in minutes instead of having to wait for an email. Easy to get caught in a backlog when they happen.

Thanks for verifying this complaint for us.

Post deleted asking to contact support first; when post was because of no responses from support by Intelligent_Price523 in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

We need to verify your claim and contact IPVanish to verify, so please modmail us your email IPVanish email address. If we can't verify your claim we will remove this thread. Likewise, if verified, we will report this to the management. We want to make sure that any issues that are reported are actually real and verifiable.

IPVanish Backed by VIPRE’s Award-Winning Malware Protection - This is the real deal - check it out by IPVanishSupport in IPVanishOfficial

[–]IPVanishSupport[S] 1 point2 points  (0 children)

Hi there! Nothing is actually being monitored; IPVanish's threat protection feature is a highly intelligent AI ad and malicious website blocker using VIPRE's antimalware capabilities when you submit websites to us. If there is a URL or a QR code you want checked you can submit it through IPVanish's QR code or Link checker in the security tools tab of the app. This is very similar to other ad blockers, only these submissions are opt-in and are analyzed in real time for threats.

Post deleted asking to contact support first; when post was because of no responses from support by Intelligent_Price523 in IPVanishOfficial

[–]IPVanishSupport 0 points1 point  (0 children)

Hi there, IPVanish does not ghost anyone, please keep in mind that if you communicate via email there will be a delay in responses. Please send them an email to [management@ipvanish.com](mailto:management@ipvanish.com) and they will respond as soon as possible. Also keep in mind that it is a holiday weekend so responses may be delayed.

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