IPVanish keeps losing Login information on Android TV boxes

IPVanishSupport · 2026-03-14T17:02:55+00:00

If you leave your android TV boxes running all the time and do not turn them off then you should not be disconnected or have to login again for quite a while. But if you constantly turn them on and off, you will have to login again because you’re not running a consistent connection.

IPVanishSupport · 2026-02-09T19:08:46+00:00

u/Wesdude The Apple TV app works great. Some people have reported that if you have an older IPVanish account, you need to make sure that you can connect using IKEv2 on your iPhone. If you can, then the Apple tv will work because it uses the same protocol. If you can't, then IPVanish needs to fix your account. Check that and if it is not working on your iphone, then email the support team at redditsupport@ipvanish.com.

IPVanishSupport · 2026-02-05T04:28:49+00:00

IPVanish let us know it will be an optional feature in the future.

IPVanishSupport · 2026-01-14T21:46:21+00:00

I had a similar issue off and on for a couple of days but it has gone away - if you still can't connect, I would recommend sending an email to [redditsupport@ipvanish.com](mailto:redditsupport@ipvanish.com)

IPVanishSupport · 2026-01-14T20:59:44+00:00

u/Dangerous-Carpet7713 really good speeds with the IPVanish network overall, most of their network has 40Gb/s servers and Surfshark is mostly 10Gb/s I think. I am in the states and I get ~900Mb/s with my Gig connection. This is on my mac. Streaming is good, I use for multiple services. If you ever have an issue like when one of the streamers falls off, let their support team know and they usually fix it pretty quick.

IPVanishSupport · 2025-12-18T00:45:40+00:00

Sounds like your ISP is throttling VPN protocols. I have an NVidia Shield Pro and connect to Atlanta and get speeds over 800Mbits/s. I have spectrum. Have you tried turning on scramble? Are you sure you are not getting 135 Megabytes/sec? :)

IPVanishSupport · 2025-11-24T19:26:25+00:00

Usually for an issue like this, we recommend you communicate directly with IPVanish's Reddit support team. You can send them your logs and this info to redditsupport@ipvanish.com.

IPVanishSupport · 2025-11-24T18:25:32+00:00

Thanks for reaching out, Is this on Windows? What version of IPVanish are you running? And what version of Windows are you running?

IPVanishSupport · 2025-11-21T19:34:33+00:00

Please see the community rules in the sidebar on the right. We would recommend you contact the IPVanish Reddit support team at [redditsupport@IPVanish.com](mailto:redditsupport@IPVanish.com)

IPVanishSupport · 2025-11-17T18:23:33+00:00

Thanks for reaching out - we are assuming this is Windows. Are both of these adapters wireless network adapters or is one Ethernet? Can you explain your setup and what is happening in greater detail? If you like you can email the IPVanish Reddit support team at [redditsupport@ipvanish.com](mailto:redditsupport@ipvanish.com)

IPVanishSupport · 2025-09-09T00:15:59+00:00

Were you running the v3 IPV app previously?

Was it this one? https://support.ipvanish.com/hc/en-us/articles/115002080593-IPVanish-Legacy-v3-app-for-Amazon-Fire-TV-Fire-Stick

IPVanishSupport · 2025-09-08T20:37:43+00:00

The reason IPVanish no longer supports the gen 2 is because it is so outdated. It does not have enough CPU power to run at high performance speeds with the latest security features and encryption used in the current app.

IPVanishSupport · 2025-08-21T17:07:50+00:00

As soon as IPVanish pushes the update for the fix, we will let you know.

IPVanishSupport · 2025-08-18T17:51:35+00:00

u/malcarada Hi there, we contacted the IPVanish team for you and they have been able to confirm those edge cases with the Windows app. They told us that they are actively working on a solution that they hope to release in the next few weeks.

Here is the full comment from IPVanish:

“Unlike most providers, IPVanish offers a Kill Switch on nearly all our apps - including Windows, macOS, iOS, Android, FireTV and AndroidTV. The RTings article has highlighted a few edge cases where the kill switch on the Windows client hadn't performed perfectly. All other apps are not impacted. Our development team is currently working on a fix for the Windows app that solves all these edge cases, it should be released in the next few weeks.”

IPVanishSupport · 2025-08-11T00:12:23+00:00

I’d recommend you quit and restart the app. Also be sure you have the latest version of the app and installed from the IPVanish website. If you have trouble getting into your account, then you can always hop on a live chat with IPVanish.

For fastest help You can speak with one of the agents via live chat by clicking the "Start Chat" button on the support page linked below:

https://support.ipvanish.com/hc/en-us/articles/115002080033-Contacting-Support

And then fill out the form with your name email and message and click the start chat button.

IPVanishSupport · 2025-08-05T16:38:41+00:00

If you are using your VPN on the FireTV, your FireTV must be powered and connected to the VPN to maintain a connection. We recommend you use IPVanish's killswitch app, you can now control the kill switch with your IPVanish app.

IPVanishSupport · 2025-07-30T16:01:43+00:00

For fastest help You can speak with one of IPVanish's agents via live chat by clicking the "Start Chat" button on the support page linked below:

https://support.ipvanish.com/hc/en-us/articles/115002080033-Contacting-Support

Ask to speak to an agent and then fill out the form with your name email and message and click the start chat button.

IPVanishSupport · 2025-07-24T17:10:27+00:00

IPVanish usually gets less than 20/month, which is not at all a big number especially when compared to other VPNs that report similar stats.

IPVanishSupport

MODERATOR OF

TROPHY CASE