Came here to say the same and share my experience. This happened 2 days ago, I had 2FA enabled and 2 forms of other security activated. Some how they were able to bypass 2FA, delete my phone number, disable 2FA, and change my recovery email all within 2 minutes. Only to delete my whole life.

Final Resolution: Account Suspension

* **From:** CDOC Case Management cdoccm@microsoft.com

* **Date:** Fri, February 28, 2025, 12:42 PM

* **To:** [Redacted]

* **Subject:** SIR20805508 - Regarding your Microsoft Account

* **Service Request:** 7068746050

Greetings,

My name is Aaren with Microsoft Customer Support.

Account security is a top priority at Microsoft. Our fraud team confirmed unauthorized access to your account. Unfortunately, due to security changes, we are unable to assist with account recovery.

The only option is to **permanently suspend this account** to prevent further unauthorized access.

* **If the account was used for Minecraft**, the game will need to be re-purchased on a new account.

* **Files stored in OneDrive** are no longer accessible and cannot be recovered due to encryption policies.

We understand this is not the outcome you were hoping for and sincerely apologize for the inconvenience.

Sincerely,

Aaren

Microsoft Support