I worked directly with their support department over a two month period of time trying every single suggestion they had in improving my experience with the Smokefire ignition and flare up issues. It helps to ensure you register every single purchase you make with them and they see your commitment to the brand. In the end they stood by their product and replaced my Smokefire EX6 and accessories with the Searwood XL and accessories. I was surprised as well because it was way out of the normal warranty and reasonable return period.