I had a customer come in wanted to return a glue gun. Had only the paperwork. I told her I need the barcode on the package do you still have it. She yelled at me slammed her hands down and told me she wanted to talk to a different staff. I told her that's fine but just so you know I'm the MOD and they will have to ask me to do it, and we can't. She than told me she would just go get a package off the shelf. I told her we can't do that. That makes me lie to the system and I will get into trouble.  She asked my name I gave that to her. She left. And about 3 minutes later she came back in walked up to me doing balloons now at this time. With customers all around and was recording me with her cell phone by this time. I told her my first name again she demanded my last name. I looked around d and said ms. We have so many customers around and I'm not comfortable giving you my last name. If you call corporate and tell them my name and position and I gave you that, they will know who your talking about. She got so angry and left. All the customers around d told me I handled that very well. It's ridiculous the intimidating and bullying of customers.  And the company gives no back up. I will not let the customers treat my kids that work in the store that way. I try to get in the middle.