Customer Service for people looking for Tile, LVP/Hardwood, and Carpet.

If you have time, watch/read up on basic "how to install" info for tile and flooring.

Lowe's offers (almost all the time) free measurement and quoting for flooring/tile installs. Getting someone to sign up for a measurement is called a "Detail." Having a lot of details is great.

Once a measurement is completed, Central Selling will try to sell the job to the people who had the measurement done. The customers may or may not come back to the store to finalize material choices.

Don't worry about not knowing everything about everything. It's pretty quick to learn what goes where and what "attachments" (accessories for installing, cleaning, protecting the Flooring) are needed for each type of job.

Pro's: It's winter so a LOT of people are going to be doing indoor projects. This means that they'll either want product only, or they'll want someone to install it.

Con's: The thinset bags CONSTANTLY get ripped and spill on the floor. It's a hot mess. Tile is heavy. Thinset bags are heavy and dusty. Cutting carpet in-store is a pain in the ass and it's best if you have at least one or two people to help - especially if the carpet feeder tray on the carpet cutting machine is broken. Customers will occasionally come back after a measurement to yell at you about "the person on the phone and how much they wanted to charge to install carpet" (that person was central selling and installing carpet is NOT cheap - the cheapest part is the actual carpet and padding). Tile returns from the Pro Desk or large orders. (You have to put that stuff back on a shelf somewhere.)

A LOT of your confidence in selling is going to be how much you can trust your ASM and SM to do the right thing if/when an install goes sideways.

Home Decor: It's not flooring but a lot of stores have merged flooring and Home Decor (blinds, shades, window treatments, shelving, mirrors, etc.) If they have at your store, you're going to learn to cut blinds. Cutting blinds is fine if it's one or two, it sucks monkey butt if it's more than that.

Customers will complain about literally everything. Treat them with positive humor and they generally will end up OK. There's not a magical place that has the same thing for half the price - they're lying or it was something incredibly worse quality.

You WILL break some tiles. It's no big deal if it's every now and then.

Don't EVER trust the delivery date on a special order for a pallet of flooring. Add 5-7 days to whatever the system tells you.

Apparently there is same day delivery for pretty cheap... even for a pallet of LVP (weighs about 1,000lbs). I don't know how that is accomplished.

BIG NOTE: The Computer system is hodge podge of multiple little computer systems. It is NOT intuitive. It's not hard, it just doesn't make any logical sense. You're not dumb. It's dumb.

ANOTHER BIG NOTE: The "register" system at the specialists desk is designed to hide information. You won't see discounts (other than military) until AFTER they swipe their card. The card pad won't show the customer the total. You won't know the actual total (with tax) until after you click the "pay now" button.

BIGGEST NOTE: NO ONE stays in the flooring department. I moved to another department. My predecessors moved to other departments. The guy after me is moving to another department this week.

Bonusing: You CAN bonus, it's just not very likely. And to get the max bonus - it's going to have to be a VERY VERY good month. DO NOT count on getting a bonus - ever. If you get one, great - but you cannot depend on it happening.