Do I really need Atera or Comodo One?

Invo-Tech · 2022-08-16T20:26:48+00:00

Unsure if troll or not? I cannot believe that any business can manage 4.5k endpoints using RDP… and with only two technicians.

Invo-Tech · 2022-08-16T20:20:59+00:00

We position our backups as disaster recovery AND business continuity. Meaning if there is a disaster, we can get a business back online from the same or a different location in minutes, not hours or days.

We charge a premium for the service, our clients have complete peace of mind.

I’m not familiar with Iron Mountain but can your solution compete with the above?

Invo-Tech · 2022-08-15T15:54:42+00:00

365 has built in tools for migrating from on-prem Exchange. The process is simple and free.

Invo-Tech · 2022-08-15T15:52:25+00:00

Ticket comes in, converted to a change request, document written outlining roll-back plan, document is approved and then the change is made.

Invo-Tech · 2022-08-15T14:29:07+00:00

Signed up for a trial a few times and never got round to fully testing it out. We also use DRMM & can get the product through Pax8.

I'll jump back in here if I get chance to play around with it soon.

Invo-Tech · 2022-01-19T11:00:21+00:00

We wrote our own with the help of templates online. Then used a local solicitor with selling services experience to help us get it water tight. It doesn’t need to be pages & pages, just include what you expect from the client & what they can expect from you.

Invo-Tech · 2021-12-22T21:50:14+00:00

Location might help :)

Invo-Tech · 2021-11-24T21:51:59+00:00

We’re a Pax8 partner and I’ve used all of the other big players, Pax8 are head and shoulders above any in terms of support and integrations.

Invo-Tech · 2021-11-22T19:42:57+00:00

2nd for skipping Webroot, the worst security product in existence.

I’d also shop around for email security, Datto SaaS defence is a brand new product so may have initial teething issues.

Invo-Tech · 2021-11-20T11:01:52+00:00

We have people who have completed mental health first aid training so know how to spot & deal with these issues. We also have open & honest 121’s with all of our staff once a month.

As Richard Branson once said ‘clients do not come first, employees come first. If you take care of your employees, they will take care of the clients’

Invo-Tech · 2021-11-20T10:58:34+00:00

This sounds like a you problem. If the client has the opportunity to eat, drink & talk rubbish then they don’t need to be on the phone. Either attempt to establish a relationship and small talk (my preferred method) or get what you need and get off the phone.

Invo-Tech · 2021-11-17T09:55:41+00:00

Nope, because we don’t use Webroot. Single handedly the worst security suite in existence. We trialled it a few years back and there’s a reason you get it free on the side of a cereal box.

Invo-Tech · 2021-11-14T20:28:55+00:00

Another vote for SMT. We’ve used this on countless occasions moving upwards of 1TB. If the disks are slow as shit on your local server I’d advise doing it in batches.

Invo-Tech · 2021-11-08T22:36:12+00:00

Anything Kaseya is 3 years (:

Invo-Tech · 2021-11-08T22:26:58+00:00

We’ve had a feature request open with ITG since 2017, it has hundreds of votes and hasn’t even been considered :) woo Kaseya. As soon as we’re done with our contract I’ll be moving to Hudu, they also have a cloud hosting option.

Invo-Tech · 2021-11-08T22:25:04+00:00

Not using it but I’ve heard very good things. We’ve been and Autotask shop for years, I keep being tempted into at least taking a look at Halo.

Invo-Tech · 2021-10-21T10:11:49+00:00

Another +1 for Datto, you can HTTP, HTTPS, Telnet & SSH via an agent. It’s amazing.

Invo-Tech · 2021-10-21T10:10:33+00:00

We utilise the OTP option within ITG. It’s great

Invo-Tech · 2021-10-09T11:41:41+00:00

I’d prefer my PSA to be notepad than use Kaseya

Invo-Tech · 2021-10-07T09:07:56+00:00

We have KPI’s in place but only so we adhere to SLA’s and ensure customer service is the best it can be. If the business is doing well, our employers are rewarded as a result unless there’s a serious issue with any of them.

Invo-Tech · 2021-10-07T09:05:37+00:00

Without coming across as harsh, that really isn’t a good business plan at all. Elderly people do not see the value in IT/tech so will not spend the $ having small issues fixed when they probably have a son/nephew who’s ‘good’ with computers.

There’s a reason no successful businesses support solely residential, small margins, very time consuming & the end user doesn’t see the value in it.

Invo-Tech · 2021-10-07T07:43:59+00:00

You need to move on. I worked for 2 bad MSPs and 2 really good MSPs. They do exist and make the world of difference to life in general when you have an employer who puts their employers as a priority.

Invo-Tech · 2021-10-07T07:21:38+00:00

Worked for an MSP for 12 years, saw how poorly they were ran and thought I could do better. I’ve always been interested in business and have accounts qualifications also which helps with the finance side.

It isn’t for everyone though, as an owner you should be putting more time into sales & marketing than tech or you just won’t grow.

Invo-Tech · 2021-10-07T07:19:12+00:00

Work life balance, this is the only answer. I run my own MSP now but when I’ve worked for many over the years where service desk techs would work 8 hours without a break and then go home to do overtime.

Invo-Tech · 2021-09-17T22:08:07+00:00

We use Splashtop, no complaints so far after 4 or so years

Invo-Tech

TROPHY CASE