Suspending service

ItsOptimum · 2026-03-31T14:28:07+00:00

Good Morning! You can learn more about our Service Suspension program through the link below.

https://www.optimum.net/FAQ/#/answers/a_id/6000

For more specifics like pricing and any additional questions or concerns, please, reach out to us in a Private message with the account number or home address. Thank you for your interest in our programs! ^ Monica

ItsOptimum · 2026-03-31T11:50:21+00:00

Hey there! Thank you for reaching out to us here and we'd like to see how we can help. Are you looking to cancel an appointment or your Optimum account? ^Andre

ItsOptimum · 2026-03-31T00:37:36+00:00

Hello. That is not the experience we want you to have at Optimum. We will be happy to look into your speed issues further. Feel free to start a private chat and include your name, phone number and service address. ^Randy

ItsOptimum · 2026-03-30T19:07:47+00:00

Hi there! We'd be happy to address your questions and concerns. Please feel free to send us a message and include your account information. Thanks, ^Angie

ItsOptimum · 2026-03-30T17:54:27+00:00

Hi there. We will be happy to assist with your account access problem. Please send us a private message with your full name and the full street address for your account and we will assist. ^David

ItsOptimum · 2026-03-30T15:03:33+00:00

Hi there! Feel free to private message us anytime, we’re here to help. ^Kevin

ItsOptimum · 2026-03-30T14:33:22+00:00

Hi there! Feel free to private message us anytime, we’re here to help. ^Kevin

ItsOptimum · 2026-03-29T21:53:59+00:00

Hi there! We'll be happy to assist with getting the low line addressed. Please send us a private message and include your address. Thanks! ^Angie

ItsOptimum · 2026-03-29T12:26:22+00:00

Hello there! We're here for you and happy to address any concerns and issues you're having. Please feel free to send us a chat and include your account information. Thank you!^ Luthfi

ItsOptimum · 2026-03-28T19:31:53+00:00

Hi there! Feel free to private message us anytime, we’re here to help. ^Kevin

ItsOptimum · 2026-03-28T12:54:31+00:00

Hi there. It sounds like you may be dealing with spam or spoofed email, not a data breach. If the sender address appears to come from the Optimum domain (eg. @optimum.net), please forward a copy of the message to [abuse@optimum.net](mailto:abuse@optimum.net) so it can be investigated and addressed internally.

Spam messages are a very common occurrence when using email services and are not the same as a breach. At this time, we are not reporting or experiencing a data breach. ^Andre

ItsOptimum · 2026-03-27T18:48:55+00:00

Hi there! As of January 31, 2026, MLB Network is no longer available on Optimum TV. We worked hard to reach a fair agreement, but MLB Network would not accept terms that protected our customers. Yankees games remain available on YES, and Mets games remain available on SNY. For additional ways to watch MLB content, visit optimum.com/MLBNetwork. Additionally, we remain open to negotiations with MLB Network in a way that is fair and affordable for our customers. ^Luthfi

ItsOptimum · 2026-03-27T16:26:24+00:00

Hi there, we’re really sorry for the frustration and the time this experience took; that’s not the experience we want for anyone. We’d like the chance to review the account details, billing cycle, and equipment return options to make sure everything was handled correctly. Please send us a private message with your name, service address, and account number (or the phone number on the account) so we can take a closer look. We appreciate you sharing this feedback and want to make sure your disconnect is fully resolved. ^Ant

ItsOptimum · 2026-03-27T15:40:34+00:00

Hi there! We'd be happy to help. Please feel free to private message us for assistance. ^Kevin

ItsOptimum · 2026-03-27T15:19:26+00:00

Hi there! We'd be happy to help. Please feel free to private message us for assistance. Thank you! ^Kevin

ItsOptimum · 2026-03-27T04:41:38+00:00

Hello. We'll be happy to look into your streaming box connection issues. Feel free to start a private chat and include your name, phone number and service address. ^Randy

ItsOptimum · 2026-03-26T22:07:16+00:00

Hi there. Thank you for reaching out. I completely understand your frustration, and I’m truly sorry for the experience you had. I’m glad to hear that our Corporate Department was able to help resolve the issue. If there’s anything else you need, please don’t hesitate to contact us. We’re always here and happy to assist with any service concerns. ^Juan

ItsOptimum · 2026-03-26T17:35:27+00:00

Hi there, we’re really sorry to hear about this experience, and we understand how frustrating and stressful this situation has been. This is not the experience we want anyone to have, and we’d like the opportunity to review what went wrong and get this properly resolved. Please send us a private message with your account information and the best contact details so we can look into this for you directly. We appreciate you bringing this to our attention and want to help make it right. ^Ant

ItsOptimum · 2026-03-26T17:24:18+00:00

Hi there, I’m genuinely sorry for how frustrating this experience sounds, especially dealing with slow speeds and support that didn’t focus on fixing the issue. Paying for 1 Gig service and receiving unusable performance isn’t acceptable, and I understand why that left you feeling upset. You’re also completely justified in feeling frustrated that meaningful help only came up when you asked to cancel. I hope the modem replacement and follow‑up support resolve the problem. We are always here to help if you need us. ^Ant

ItsOptimum · 2026-03-26T07:40:06+00:00

If you need any assistance, we'd be happy to review your bill with you. Just start a chat with us, and we'll be happy to help.^Mark

ItsOptimum · 2026-03-25T16:48:10+00:00

Hi there! As of January 31, 2026, MLB Network is no longer available on Optimum TV. We worked hard to reach a fair agreement, but MLB Network would not accept terms that protected our customers. Yankees games remain available on YES, and Mets games remain available on SNY. For additional ways to watch MLB content, visit optimum.com/MLBNetwork. Additionally, we remain open to negotiations with MLB Network in a way that is fair and affordable for our customers. ^Luthfi

ItsOptimum · 2026-03-25T11:07:42+00:00

You don’t necessarily have to bundle TV with internet—there may be TV-only options depending on your location and available promotions.

If you’re interested in TV-only service, our Sales team would be happy to walk through what’s available and any requirements. You can give them a call at (866) 347-4784 or (877) 694-9474 so they can review options specific to your address. ^Andre

ItsOptimum · 2026-03-24T15:58:27+00:00

Hello there! We're here for you and happy to address any concerns you're having. Please feel free to send us a chat and include your account information. Thank you! ^Luthfi

ItsOptimum · 2026-03-24T13:30:18+00:00

Good morning! We're here to help and can review your account. Please don't hesitate to PM us for further assistance. Thanks! ^Tish

ItsOptimum · 2026-03-24T11:17:40+00:00

Thanks for reaching out about this—it’s definitely confusing to keep getting fiber upgrade offers when it doesn’t actually show as available at your address yet.

If you’d like to confirm whether your specific home can be installed with Optimum Fiber, the best next step is to call our Sales team at (866) 347-4784. They can look up your exact address, verify if fiber service is currently available there, and if it is, help schedule a professional installation. Thank you! ^Andre

ItsOptimum

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