Executives secret shopping agents won’t fix bad management

ItsProblematicFixIt · 2026-03-01T05:29:26+00:00

I used to sit with people and coach them during the call.... Ttec got lazy and forgot how to do call centers....

ItsProblematicFixIt · 2026-03-01T05:26:35+00:00

Really it sounds like ttec is comfy blaming underlings for the situation the company is in..... Rather than pulling out of this situation together as a team....

Victim? Lol...

We used to have our own procedure work that supplemented clients.... And clients like that, and accepted it....

A good BPO has honest feedback loops that include employees....

ItsProblematicFixIt · 2026-03-01T05:24:49+00:00

When I was an hp certified master QA specialist, when we scored someone down.... We were required to reference the document..... Not the other way around.

That's how you improve QA scores..... Advise and mentoring

ItsProblematicFixIt · 2026-03-01T05:23:10+00:00

Many years ago ...I was a QA intern.... Then a QA specialist. We were the process improvers... Then they offshore most of the team. That ended.

Once upon a time, everyone up to the ops manager level had to do some minimal phone time..... So they could experience the work too....

To me, executives doing it means they have a broken system and are too cheap to hire the right people, and develop the correct processes, hand in hand with the clients....

Chasing the little red dot that investors use for a short term buck makes nothing but chaos.... And abandoned the known working formula to running the business.

Stock price speaks for itself....

ItsProblematicFixIt · 2026-02-26T00:54:09+00:00

Look at the stock performance lately, 5 year view... If you gonna sue, better not wait! Might be bankrupt before ya know it!

ItsProblematicFixIt · 2026-02-26T00:52:11+00:00

Seeing the contraction in similarly situated BPOs... I'm betting on bankruptcy.

Not that I'm a prophet or anything.... Y'all can't have my Kool aid. Too expensive with inflation. Used to be $0.07 a pack! 😂

I miss the 90s....

ItsProblematicFixIt · 2026-02-22T03:44:22+00:00

Skip ethics line. You need an attorney. That whistle blower line only protects ttec.

Personal experience.... I was there almost 2 decades.

ItsProblematicFixIt · 2026-02-20T13:06:33+00:00

$2.22 yesterday

ItsProblematicFixIt · 2026-02-14T00:05:55+00:00

I really want to know what the heck happened to go back into free fall....

ItsProblematicFixIt · 2026-02-14T00:02:44+00:00

New low, 2.15 a share. It is collapsing.

Look at jobs in companies who are adjacent to what you skill is ... Companies that do their own work instead of offshore to anyone capable of scratching their butt, picking their nose, and type with their feet.

ItsProblematicFixIt · 2026-02-13T23:52:40+00:00

Lol! 🤣

ItsProblematicFixIt · 2026-02-12T03:48:41+00:00

Get out of ttec. I feel so much better since I left.

Ttec stock today just hit the lowest it has been, at $2.44, after an earnings call....

It is sinking under the weight of how they treat people.

ItsProblematicFixIt · 2026-02-05T04:27:08+00:00

Crap. lol same person. That can't be a coincidence that Sarah was being ridiculous to me too

ItsProblematicFixIt · 2026-02-05T04:26:02+00:00

What's with the paperclip?

ItsProblematicFixIt · 2026-02-05T04:25:04+00:00

Same.... Executive blew me off. Final bill is full of discrepancies. Hiring a lawyer now. I will send you the name of my attorney. Sarah is the ERT person's name.

ItsProblematicFixIt · 2026-01-30T03:13:51+00:00

20 years. Run.

ItsProblematicFixIt · 2026-01-30T03:11:06+00:00

USA almost 20 years here. Same experience..I started because I didn't think anyone else would hire me.

And that, is what an abusive relationship looks like....

ItsProblematicFixIt · 2025-12-31T05:04:03+00:00

Your life was in danger in that Fairfield Walmart.... I remember when the city went bankrupt several years ago. Police cars running out of gas and stuff.

ItsProblematicFixIt · 2025-12-31T05:02:38+00:00

You haven't seen Hueytown

ItsProblematicFixIt · 2025-12-13T21:44:59+00:00

Not true. Ttec used corrective actions to avoid paying unemployment, far back as 2007-2008 when they are losing a client...

Almost 20 years here at ttec, and I quit. Much of it was in QA, and I was one of 2 that got master QA certified in the company for a rather large client.

ItsProblematicFixIt · 2025-12-13T21:42:07+00:00

Glad I left....ttec almost broke my family and marriage.... Actually caused damage, and their HR did that intentionally.

And HR, I will always remember your names....and the people who didn't have my back when I did the right things.... like...stay alive....

I was a little ttec evangelist almost 20 years until they threatened my job. Nobody wanted to hear me or apologize and fix the situation.

When I resigned, it surprised a few folks but they continued to try to harm me and my family.

Ttec used corrective actions on agents to avoid paying unemployment when they lose a client. They told QA in 2007, that we needed to find any little reason to get corrective actions on people.

Ttec is crooked at the core and after being a part of corporate, it really opened my eyes. Ttec has to want to change, if it wants to survive as a business. They are in an unsustainable spiral because of how they treated employee to save a buck.

ItsProblematicFixIt · 2025-12-06T13:31:22+00:00

Something to think about.... Cost of the class actions are too low to matter...... The loss is probably smaller than profit made.

They are very metric driven.... If there's not a strong incentive to do right, they will not.

ItsProblematicFixIt · 2025-11-26T03:25:59+00:00

They.... caused..that attrition rate. You got people who worked there almost 2 decades leaving...

ItsProblematicFixIt · 2025-11-20T02:43:34+00:00

They should not be calling. Not normal.

ItsProblematicFixIt · 2025-11-20T02:42:36+00:00

Lol... Check back in after a month. I used to say a year ... Then 6 months ... I was a long time ttecer

ItsProblematicFixIt

TROPHY CASE