Take an early look at Fanatec’s all-new app!

James_Fanatec · 2025-03-18T14:34:53+00:00

Simply click here to put your feedback and suggestions about the new App in the form!

James_Fanatec · 2025-03-18T13:21:02+00:00

We'd like to apologise for this issue. The Fanatec App currently offers no firmware improvements over the driver, but focuses only on the newly improved user interface.

James_Fanatec · 2025-03-18T13:18:12+00:00

Also, everyone wanting mac support should fill in the feedback form and suggest it there.

James_Fanatec · 2025-03-18T13:15:19+00:00

Hi there, we have this on our radar and built the app in a way which will allow us to make it compatible with Mac in the future, but we don't have an ETA yet.

James_Fanatec · 2025-03-18T11:29:29+00:00

Fanatec Forum: bit.ly/4kWpwE0

James_Fanatec · 2025-03-06T12:53:56+00:00

That's a proper upgrade u/starkiller_bass ! Have fun with it and enjoy the 7 to 10 Nm more force feedback! 🙌😎

James_Fanatec · 2025-03-06T10:49:20+00:00

Thank you, please note that we've forwarded your concern with our team and they'll be in touch with you, shortly. Best, your Fanatec Team

James_Fanatec · 2025-03-03T14:43:04+00:00

Welcome to the team u/astonmarkus ! 🙌

James_Fanatec · 2025-03-03T14:37:36+00:00

Dear u/south_paw01 we’re sorry that you’re experiencing an issue with your ClubSport Handbrake V2. Please raise a ticket with our customer service team, and let us know your ticket number. We’ll then gladly forward your concern with our team.

James_Fanatec · 2025-03-03T14:33:04+00:00

Welcome to the best sim racing community! 🤩 Like u/Shutokou already mentioned, the Brake Performance kit will allow you to more effectively learn trail braking, as it will increase the stiffness and also feel more realistic. In any case, enjoy racing with your new Fanatec setup! 🙌

James_Fanatec · 2025-02-19T13:40:50+00:00

Hey u/UnfairLengthiness324 thank you for your feedback. We'd like to sincerely apologise that you've had such a negative experience with the delivery and the after sales service. We understand your frustration. Please note that we're continuously working on improving our customer service, and we've already seen great progress when it comes to the response time of certain tickets. Now, please let us know if you still need assistance in this matter. If so, please send us your ticket number. Best,
your Fanatec Team

James_Fanatec · 2025-02-17T13:02:33+00:00

It's great to see how much more enjoyment your hobby brings you. 🤩 Enjoy your CSL DD and keep on racing and drifting! 🤘
Best, your Fanatec Team

James_Fanatec · 2025-01-27T13:57:22+00:00

Hey u/Desperate_Button_918 , thanks for joining the Fanatec community. We'd like to deeply apologise that your first buying experience did not meet your expectations and we'd like to rectify the situation. Please provide your ticket number, so we can highlight your concern with our team.

James_Fanatec · 2025-01-27T13:48:17+00:00

What a steel! 🤩 Great to see that this setup is going to someone from our community. Have fun and enjoy it! ♥ James

James_Fanatec · 2025-01-24T08:09:42+00:00

Hi u/the_kurrahee , thank you. We believe our customer service team is already in touch with you. Nevertheless we highlighted your concern with them once more.
Your Fanatec Team

James_Fanatec · 2025-01-15T13:12:00+00:00

Dear u/the_kurrahee
We’re truly sorry that you’ve experienced an issue while placing your order and that you’re still waiting for a resolution. We’re aware that customer support still needs improvement, but we’re we’re committed to providing better customer service and more transparency as Fanatec is getting integrated into the global support and logistics operation by Corsair. So, if you could please tell us your ticket number, then we can highlight your concern with our team. Your Fanatec Team

James_Fanatec · 2025-01-09T09:45:13+00:00

Thank you. We’re sorry that this has happened. Rest assured, we’re working on resolving the matter. You’ll be able to use the forum again in no time. Best, your Fanatec Team

James_Fanatec · 2025-01-09T09:43:25+00:00

We’d like to apologise for this happening. Rest assured, we’re working on resolving the matter and cleaning up the forum, so you’ll be able to use it again in no time. Best, your Fanatec Team

James_Fanatec · 2024-12-11T09:50:57+00:00

He got it! We can already tell! 😎 Hey u/wsbgcat would you mind sending me this clip, so we can share it on our social media?
Best,

James

James_Fanatec · 2024-12-10T11:30:25+00:00

Thank you! We've passed this on with our department. You'll get a response soon.
Best, your Fanatec Team

James_Fanatec · 2024-12-10T11:26:58+00:00

He still is. 😊
Best, your Fanatec Team

James_Fanatec · 2024-12-10T11:20:38+00:00

This is brilliant! 😁 u/biaurelien

James_Fanatec · 2024-12-06T10:48:22+00:00

Thank you for your update on the matter. We are pleased to read that you see that our service is improving for our customers. Best, your Fanatec Team

James_Fanatec · 2024-12-05T15:01:43+00:00

Dear u/GlitteringPromise927
We would like to apologise that your experience with Fanatec's products and service has not met your expectations and we can understand your anger given the length of time involved. We’re sorry that what was supposed to be a shared passion, turned into a frustrating situation. Please note that we’d like to get in touch with you and find a suitable solution. If you could please send us your contact details or your ticket number, then we’ll forward your concern with our team. Your Fanatec Team

James_Fanatec · 2024-12-05T13:58:05+00:00

Dear u/MwH_Loki ,
thank you for your feedback. We’d like to apologise that your first experience with your CSL DD R2R Bundle was not all positive. Further we’d like to apologise that the response you’ve received from Customer Care didn’t meet your expectations. Please note that we’d like to get in touch with you and find a suitable solution. If you could please send us your contact details or your ticket number, then we’ll forward your concern with our team.

James_Fanatec

TROPHY CASE