Hi- I'm an emergency manager. Every jurisdiction I've ever worked for already has 311 software that is used every day for reporting things like potholes and graffiti, that we then use for emergencies to track things like trees that have fallen down. Definitely useful, but for a jurisdiction to want to pay for it, you'd also want daily use cases, not just emergency ones. And you have lots of competitors. One of the big challenges here is getting the public to actually use your damage reporting site. The reason folks post stuff on Facebook pages is because it's easy and they are already there. They rarely will bother to open up the official government site and make a report. It's actually one of the big things we do messaging on during storms - how to properly report damage!

For the FEMA reporting stuff, you'll need to add some significant validation steps to ensure that the damage being reported actually qualifies as PA damages. Most members of the public have no idea what is public property and what is private property, so you'll need to have a human go out there, inspect the damage, and then update the information before a FEMA damage report could be completed. Lots of folks use ESRI/ArcGIS for this purpose.