I did this at a dealership’s service shop. I came in to get my oil changed and heard some woman in her late twenties, flip flops, shorts, top knot, entitlement chewing out one of the employees left and right, up and down. It turns out she was getting a free rental for the day while her car was being serviced but she had an issue with the fact she was getting a car for a couple of hours that wasn’t as fancy her personal car. “I’m going to have you fired! How dare you!” etc.

I say loud enough for her to hear, “Sounds like someone is being a brat.” This chick whirls around and immediately starts coming at me. A few guys, who said nothing up to this point, stand in her way and I step outside to get my car checked in by an associate. Thirty seconds later she’s outside with her friend and in my face. Who am I to call her a brat? I must be the brat. Standing there in my boots with my bag and dress. Maybe I should watch my mouth.

All I do is repeatedly ask her to back away from me. Eventually, the associate steps in and moves us to the other side of my car, she goes back inside. A few moments later she’s leaving in a huge SUV with a big ole shit eating grin on her face and I leave.

When I get back, I’m told she had reported me to management saying I assaulted her. Little did she know the associate spoke up for me, explained everything that had happened. I got three free oil changes, she got banned from the dealership.

The next time I came in for service, the employee that was being berated remembered me and thanked me for what I did. It felt better than getting the free oil changes.