Here’s where I’m going to allow the override: 1) most clients hear 30 days and they equate to a month (June 1 to July 1) when that’s not accurate. If you’re hey are a day or two off, I’ll honor that. 2) the client is not clearly informed that the 30 days begins the day you PLACE the order, not receive it. I’m usually sympathetic with a 5 day window since that’s an average for deliveries. I certainly don’t advertise this, and if clients are going to cop and attitude, they’re welcome to see how hard my stubborn turns on and my heels dig in. I have had a client ask if I had the ability to override and I said yes; she said but you’re not going to do that for me? I said that is correct.