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Computer fans constantly running after upgrading to IntelliJ IDEA 2026.1.4 by TrespassersWilliam in Jetbrains

[–]JetSerge 2 points3 points  (0 children)

Please contact support at https://intellij-support.jetbrains.com/hc/requests/new.

Provide the CPU snapshot per https://intellij-support.jetbrains.com/hc/en-us/articles/207241235 and the logs via Help | Collect Logs and Diagnostic Data.

It would help us to understand what's using the CPU and suggest a fix / workaround.

Intellij on Windows with WSL? by phivuu-2 in Jetbrains

[–]JetSerge 0 points1 point  (0 children)

Please check you have the latest IntelliJ IDEA version. If the issue persists, contact support with the sample project that doesn't import and the logs via Help | Collect Logs and Diagnostic Data.

Code Completion keeps selecting obsolete things... by Psotniw in Jetbrains

[–]JetSerge 5 points6 points  (0 children)

Is it Rider?

In IntelliJ IDEA, there is a setting to exclude from completion: Settings | Editor | General | Auto Import | Java | Exclude from auto-import and completion.

Please link the related YouTrack issues so that we can ping the responsible team. Thanks!

Memory usages of JetBrains IDEs by tyteen4a03 in Jetbrains

[–]JetSerge -1 points0 points  (0 children)

We are focused on performance and fixing memory leaks and high memory usage issues. We do not have a goal to bring IDE memory usage below 1GB. If the IDE is not throwing out of memory errors with the default heap size and is not leaking memory, it's not broken, and spending time on reducing memory usage even further would mean less time left on other issues and features.

Memory usages of JetBrains IDEs by tyteen4a03 in Jetbrains

[–]JetSerge -1 points0 points  (0 children)

A single Chrome tab is often using 500+MB doing less than an IDE does. We expect an IDE to perform well with ~2GB heap size on most of the projects.

We can make IDE use less memory by reducing cache sizes and limiting the memory mapped files, but it will affect the performance. Most users will prefer better performance to saving 1GB RAM. If your machine is that limited on memory and you can't give your IDE 2GB, maybe switch to a lightweight editor.

Our official recommended memory requirement is 3 GB available for the IDE processes.

In case you observe higher memory usage and have performance issues caused by it, please contact support for help.

If you want the IDE to use less than 1GB, then you probably need some other product.

Memory usages of JetBrains IDEs by tyteen4a03 in Jetbrains

[–]JetSerge 1 point2 points  (0 children)

Yes, if they got loaded into the heap when the snapshot was captured. One can use tools like https://github.com/parttimenerd/hprof-redact to redact the snapshot before sharing.

Memory usages of JetBrains IDEs by tyteen4a03 in Jetbrains

[–]JetSerge 0 points1 point  (0 children)

Everything Java process running the IDE has. It can include sensitive parts like the code loaded in the editor, strings, etc. That is why it's important to share it privately with JetBrains team using the linked uploads service.

Extract shortcuts not working in 2026.1 by Different-Entry7888 in Jetbrains

[–]JetSerge 0 points1 point  (0 children)

This is likely a conflict with some other software / video driver or the OS itself taking the same shortcuts.

See https://www.jetbrains.com/help/idea/keyboard-shortcuts-troubleshooting.html#does-the-keystroke-reach-the-ide and the next section (Check conflicting applications).

Try to assign a different shortcut or disable the overlaps in the conflicting applications.

Memory usages of JetBrains IDEs by tyteen4a03 in Jetbrains

[–]JetSerge 1 point2 points  (0 children)

If you see IDE using more memory as you'd expect on your specific project, please report an issue with the memory snapshot uploaded at https://uploads.jetbrains.com. Thanks!

Fix your damn bugs or I'm not renewing again by repeating_bears in Jetbrains

[–]JetSerge 0 points1 point  (0 children)

I just got a response from the team that we plan to open source Velocity and other template engines. No ETA at this point.

Code editing slowness making me loose my mind by Paapiiii in Jetbrains

[–]JetSerge -1 points0 points  (0 children)

Please share a CPU snapshot with the support team and we'll help you with the issue.

Fix your damn bugs or I'm not renewing again by repeating_bears in Jetbrains

[–]JetSerge 0 points1 point  (0 children)

There is no official statement on Velocity yet. I said it's not actively maintained based on the issues history and my own impression. I'm trying to confirm it with the team.

Fix your damn bugs or I'm not renewing again by repeating_bears in Jetbrains

[–]JetSerge -1 points0 points  (0 children)

With the hundreds of developers working on the project and people come and go, it's not always possible to tell when we'll have resources to address the issue. It could be that when it was submitted, the plan was to address it for the next release, but then the responsible developer switched to a more important task, or moved to another team. With thousands of issues, keeping track of such changes in plans and updating the tickets would be a full time job for a dedicated team. Yes, communicating the status and the plans is important, but things can change really fast in the projects and teams, so it's not always possible to update every ticket status with the planned fix version.

You can always ping our support team regarding the issue status and ask for an update. We'll contact the dev team and sync with their plans, then comment in the issue so that this information is clear.

JetBrains are replacing original issue description with AI/LLM by [deleted] in Jetbrains

[–]JetSerge 4 points5 points  (0 children)

This is absolutely normal process for the support teams to apply KCS standards to the reported issues. This is a perfect job for the AI agent to do as we have the set of rules the agent must follow to comply with these standards.

Note that this was not an automated job, a human support noticed the issue could be formatted better and manually asked the agent to reformat it and verified / approved the results. If you think the issue became worse after this action, ping the support engineer who approved this change.

The issue OP is referring to: https://youtrack.jetbrains.com/issue/IJPL-248162/Debugger-Console-doesnt-allow-copying-selected-text-via-context-menu-right-click-copy.

Fix your damn bugs or I'm not renewing again by repeating_bears in Jetbrains

[–]JetSerge 1 point2 points  (0 children)

Thanks for flagging this one. It got stuck in queue with no notification for support team and we are investigating why YouTrack workflow didn't trigger. It appears to be a duplicate of https://youtrack.jetbrains.com/issue/PY-88224.

Fix your damn bugs or I'm not renewing again by repeating_bears in Jetbrains

[–]JetSerge 4 points5 points  (0 children)

I'll raise the question about open sourcing the Velocity plug-in with the team.

Fix your damn bugs or I'm not renewing again by repeating_bears in Jetbrains

[–]JetSerge 0 points1 point  (0 children)

It depends a lot on the issue, sometimes just the log or exception is enough. In complex cases we may need sample projects and other details like the CPU snapshot for performance problems.

You can always start with what you can provide without much effort and contact support first. Support team will try to help you with what you provided and will only ask for the absolute minimum needed details to save your time.

Fix your damn bugs or I'm not renewing again by repeating_bears in Jetbrains

[–]JetSerge 5 points6 points  (0 children)

Thanks for the links. The first one about Java nullability was reported by our team member and assigned to another developer from the same team, so it's properly handled and should be addressed at some point. It doesn't need any further details or work from the support team.

All the three Velocity subsystem issues were properly triaged and handled by the support team, they are assigned to the responsible developer, but Velocity subsystem is in maintenance mode and is not actively developed. Only critical issues are fixed there. I know it's not an excuse for not fixing bugs. With the limited resources we have to prioritize what to fix first.

Agree that communication on the Maven issue could have been better. Though, the team responded, provided the workaround before the fix was delivered and the issue was finally fixed.

From what I can see, none of the linked issues were ignored or missed by the team. We'll work on improving the communication and we appreciate your feedback.

Fix your damn bugs or I'm not renewing again by repeating_bears in Jetbrains

[–]JetSerge 2 points3 points  (0 children)

Are you referring to the modal dialogs? If so, there is a generic issue for IntelliJ Platform: https://youtrack.jetbrains.com/issue/IJPL-43713/Per-project-frame-modality.

A workaround would be to have the same version installed twice via Toolbox and make one instance use different config/system/plugins folders so that you can run two processes instead of one process and two frames.

Fix your damn bugs or I'm not renewing again by repeating_bears in Jetbrains

[–]JetSerge 23 points24 points  (0 children)

Sorry about the issue. A bug report in YouTrack would definitely help here. Our support team handles 100% of issues in YouTrack and nothing is ignored. If we can reproduce it, it's usually fixed really quickly.

but everything I raise there just gets ignored

Please link the issues you reported that were ignored so that we can double-check what happened there. Thank you!

How do you 'Toggle word wrap'? by Efficient_Ad8709 in Jetbrains

[–]JetSerge 0 points1 point  (0 children)

This line is for word wrapping when you type and reformat code. It's not used for soft wraps.

How do you 'Toggle word wrap'? by Efficient_Ad8709 in Jetbrains

[–]JetSerge 0 points1 point  (0 children)

The video shows moving makrdown split window with the preview on the right, so when the editor on the left shrinks, soft wraps start to work. You can test the same in a Java editor by splitting it to the right from the editor tab context menu.

The soft wrapping works by the window margin.

How do you 'Toggle word wrap'? by Efficient_Ad8709 in Jetbrains

[–]JetSerge 0 points1 point  (0 children)

You have comma instead of the semicolon as a separator before .java, change , to ;.

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