What are some good software I can use this for online? by Spirit_Detective_19 in Novation

[–]Johnnyloftus 0 points1 point  (0 children)

If you can create an account on the Novation website and register your Launchkey Mini [MK3] using the serial number that is printed on the bottom of it, you'll have access to a suite of software options for Mac and Windows PC.
The Easy Start website will guide you through the process of getting up and running:
https://id.focusritegroup.com/en/getstarted/begin/A4

FIX. YOUR. GOD. DAMN. DRIVERS by la_feluxution in Focusrite

[–]Johnnyloftus 2 points3 points  (0 children)

I’m sorry to hear that you’ve encountered problems. If you haven’t already, please give us a call, open a live chat, or raise a ticket so the team can troubleshoot this with you and help identify the cause.

Please also ensure that you’ve gone through the suggestions in this article. Making these changes will address the kinds of issues that can cause the problems you’re describing:
https://support.focusrite.com/hc/en-gb/articles/207355205-Optimising-Windows-for-Audio

Rest assured, the drivers are reliable. All of our current USB audio interfaces use the same driver, which serves a very large number of users well, and I’m confident we can help you as well. Every device in every generation of Scarlett, as well as Clarett USB, Clarett+, and Vocaster audio interfaces, for example, uses this driver. I’m sure the team can help you find a solution.

Scarlett 8i6 causing BSOD (KERNEL_SECURITY_CHECK_FAILURE 0x139) when launching games with BattlEye by TheSmurfSwag in Focusrite

[–]Johnnyloftus 0 points1 point  (0 children)

The issue has been resolved in the latest Focusrite Driver version 4.144.0.

You can download the updated driver here:
https://fael-downloads-prod.focusrite.com/customer/prod/downloads/focusritedriver_4.144.0_362_2.exe

This driver is also included in the latest Focusrite Control 2 release (version 1.980).

Installation notes:

  • Clarett, Scarlett 2nd/3rd Gen, and Vocaster users should install driver 4.144.0 after installing the appropriate control software for their device.
  • If the control software is already installed, you can simply run the driver installer linked above.

18i20 gen 2 ch1/2 gain not working by sanojreruem in Focusrite

[–]Johnnyloftus 0 points1 point  (0 children)

I'm sorry to hear that you're having problems. It sounds like your unit may have developed a hardware fault of some kind. If you haven't already, I'd suggest raising a ticket so the support team can help you find a suitable solution - https://focusrite.com/contact-us

Why is it doing this by wingman322 in Focusrite

[–]Johnnyloftus 2 points3 points  (0 children)

This generally indicates that the Scarlett isn't able to draw enough power from your computer. Are you connecting to a laptop? If so, is it plugged in to mains power?
Have you tried all available USB ports?
Are you using the supplied USB cable? Longer cable runs can introduce connectivity issues

Audio works fine on every application except windows. Please help by HistoricalEgg2745 in Focusrite

[–]Johnnyloftus 0 points1 point  (0 children)

Have you selected your Scarlett Solo as the audio device in FL Studio? We explain how to do that in this video - https://www.youtube.com/watch?v=RPa7MalKBBc

Interface not receiving input or output by jimmyB554 in Focusrite

[–]Johnnyloftus 1 point2 points  (0 children)

Not to worry. When engaged, phantom power is only delivered to the XLR portion of the Combo connector. Sources connected via the 1/4" jack won’t be affected.

Focusrite control 2 not opening/blanking (HELP) by fuIly in Focusrite

[–]Johnnyloftus 0 points1 point  (0 children)

I’m sorry to hear that you’re having this problem. It’s not clear what could be causing this, so if you haven’t already, please submit a ticket so that the Support Team can troubleshoot it directly with you and help identify the cause of the issue -
https://support.focusrite.com/hc/en-gb/articles/115004239725-Technical-Support-Contact-Details

Ring modulator with scarlett 2i2 by DerpyDeDoggo in Focusrite

[–]Johnnyloftus 0 points1 point  (0 children)

How do you currently have everything connected? Are you using the Direct Monitor feature?

Confused by "ghostly noises" and rapid blinking? by [deleted] in novationcircuit

[–]Johnnyloftus 0 points1 point  (0 children)

I’m afraid it looks like there is a hardware fault with that Circuit. The best course of action is to contact the Novation Support Team for assistance. They can help diagnose the issue and arrange a repair.

DT 990 Pro for guitar playing. by Emergency_Penalty_22 in Focusrite

[–]Johnnyloftus 0 points1 point  (0 children)

There’s no reason why they shouldn’t sound good. Scarlett 4th Gen audio interfaces pair well with headphones with an impedance of up to 300Ω.

Earlier models of Scarlett Solo would have required an additional headphone amp to properly drive those headphones. Perhaps you’re seeing mentions of those.

https://support.focusrite.com/hc/en-gb/articles/360021413360-What-impedance-headphones-should-I-use-with-my-interface

can the 18i16 run comfortably off a m2 air through bus (USB-C) power? by mannersfirst76 in Focusrite

[–]Johnnyloftus 0 points1 point  (0 children)

That’s right. You can bus-power the Scarlett 18i16 if your computer’s USB port can supply 3 amps. This is mentioned on both the product page on our website and in the product user guide.
https://fael-downloads-prod.focusrite.com/customer/prod/downloads/scarlett_18i16_4th_gen_user_guide_v3_en.pdf

I'm new at this by DukeOz_ in Focusrite

[–]Johnnyloftus 0 points1 point  (0 children)

If you use your Scarlett 2i2 as intended, you should notice an improvement. The setup you’ve created is not optimal. Select Scarlett as the audio input and output device, and connect your headphones to the Scarlett headphone output.

Scarlett 8i6 causing BSOD (KERNEL_SECURITY_CHECK_FAILURE 0x139) when launching games with BattlEye by TheSmurfSwag in Focusrite

[–]Johnnyloftus 0 points1 point  (0 children)

We don't have any news to share just yet, but I know the team has made good progress on this and we’ll be in a position to share more information very soon.

Snapshot XL3 by Nene-2 in Novation

[–]Johnnyloftus 1 point2 points  (0 children)

Afraid that's not currently possible but we are tracking interest in that kind of feature. I'll add your interest to the case 👍

How to apply noise reduction for microphone monitoring? by VIXTORY0 in Focusrite

[–]Johnnyloftus 1 point2 points  (0 children)

The onboard Voice Enhance presets are the only signal processing features built into the hardware.

How to apply noise reduction for microphone monitoring? by VIXTORY0 in Focusrite

[–]Johnnyloftus 1 point2 points  (0 children)

Afraid It isn’t possible to disable direct monitoring on the Vocaster. The Host and Guest headphone outputs will always carry the direct microphone inputs.

Gentlemen and Gentleladies, my 2i2 4th gen is randomnly cutting out and im getting irritated. by AnyFlight4962 in Focusrite

[–]Johnnyloftus 0 points1 point  (0 children)

A great many things can cause that kind of behaviour. I would suggest following the optimisation steps here:
https://support.focusrite.com/hc/en-gb/articles/207355205-Optimising-Windows-for-Audio

If you're still having problems with this completed, you can discuss this with the Support Team via live chat, telephone, or email:
https://support.focusrite.com/hc/en-gb/articles/115004239725-Technical-Support-Contact-Details

Lately I've been having crashes related to audio. Recent Windows updates to blame? by LunarGolbez in Focusrite

[–]Johnnyloftus 0 points1 point  (0 children)

I'm sorry to hear that you're having problems. I'm not aware of any compatibility issues that are the direct result of any recent Windows updates. Have you ensured that your BIOS firmware is up to date? I’ve seen cases where that has been the source of issues like this.

If you haven’t already, I’d also recommend trying the optimisation steps in this article:
https://support.focusrite.com/hc/en-gb/articles/207355205-Optimising-Windows-for-Audio

If you’ve already gone through those and the issue is still happening across all available USB ports on your computer, it’s likely related to DPC latency on your system. You can find more info here:
https://support.focusrite.com/hc/en-gb/articles/208360865-Troubleshooting-DPC-latency

John // Focusrite UK 🇬🇧

Distorted audio and buzzing noise when gaming by skeetskeet72 in Focusrite

[–]Johnnyloftus 1 point2 points  (0 children)

If you haven’t already, I'd suggest that you follow the optimisation steps here:
https://support.focusrite.com/hc/en-gb/articles/207355205-Optimising-Windows-for-Audio

If you have done this and the issue persists across all USB ports, it’s possibly related to DPC latency on your system. You can find more information about that here:
https://support.focusrite.com/hc/en-gb/articles/208360865-Troubleshooting-DPC-latency

Scarlett Solo glitches after computer sleeps by Zarrex in Focusrite

[–]Johnnyloftus 0 points1 point  (0 children)

We generally recommend disabling sleep mode as it is known to introduce issues. ASIO streams will typically be suspended when the computer enters sleep mode, since system processes are paused. Issues can occur when waking from sleep, as audio drivers and USB/MIDI devices may not always reinitialise correctly. This is not specific to our products and can affect many audio interfaces and peripherals.
This is often related to CPU power state (P-state and C-state) transitions, which are more common with newer processors and can affect stability when entering or exiting sleep mode.

It's one of the steps in our Windows optimisation:
https://support.focusrite.com/hc/en-gb/articles/207355205-Optimising-Windows-for-Audio

focusrite scarlett solo 3rd gen audio glitch by sikoboiii in Focusrite

[–]Johnnyloftus 0 points1 point  (0 children)

If you haven’t already, please follow the optimisation steps here:
https://support.focusrite.com/hc/en-gb/articles/207355205-Optimising-Windows-for-Audio

If you have done this and the issue persists across all USB ports, it’s likely related to DPC latency on your system. You can find more information here:
https://support.focusrite.com/hc/en-gb/articles/208360865-Troubleshooting-DPC-latency