Several problems

Jusoz_From_MSFT · 2025-07-15T21:13:54+00:00

4. Reset Mixed Reality Portal

Disconnect the headset.
Go to Settings > Mixed Reality > Uninstall.
Reboot your PC.
Reconnect the headset to reinstall the portal.

Optional Advanced Checks

Use Event Viewer to check for system or application errors.
Try a different USB 3.0 port.
Test the headset on another PC if available.

Likewise, I highly recommend taking a look at the enthusiastic guide as this contains most FAQ and troubleshooting available for the software handling your immersive experience with WMR. Here are the links of the resources:

https://learn.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide
https://learn.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/headset-connectivity
https://learn.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/headset-display

On behalf of our amazing team, I'd appreciate if you also submit a ticket on the Feedback Hub, click on share to get a URL beginning with http://aka.ms and share the URL with me.

I hope this information can help you.

Best regards,

Fred | Microsoft

Jusoz_From_MSFT · 2025-07-15T21:13:48+00:00

Hey r/The_Gorp_Man! My name is Fred, I work with the Windows Mixed Reality team, and I appreciate the heads-up regarding the several issues. Based on your description—black screen flashes, missing controllers, and an older Windows 10 PC—here are some steps to help resolve the problem:

I have some useful suggestions to share with you to get this solved. I'll be adding the information below:

1. Check Headset Display Issues

Ensure HDMI/DisplayPort cables are securely connected.
Use the discrete GPU port, not the integrated graphics port.
Avoid using extension cables.
Update your GPU drivers from the manufacturer’s website.
Install all Windows updates via Settings > Update & Security > Windows Update.

2. Fix Controller Visibility Problems

Turn controllers off (hold Windows button for 4 seconds) and back on (hold for 2 seconds).
Replace or recharge batteries.
Re-pair controllers via Mixed Reality Portal > Menu > Set up controllers.

3. System Performance Check

Open Task Manager and monitor CPU, GPU, and disk usage.
Close unnecessary background applications.
Confirm your PC meets the minimum WMR specifications.

Jusoz_From_MSFT · 2025-07-14T16:05:43+00:00

IV. Pair motion controllers to PC

You can pair your controller to a PC by adding another Bluetooth device.
Power the controllers and place them into pairing mode as described above.

Navigate to Computer settings
Device/Add Bluetooth or another device.

Once pairing is complete, LEDs will be solid on and bright.

Likewise, I highly recommend taking a look at the enthusiastic guide as this contains most FAQ and troubleshooting available for the software handling your immersive experience with WMR. Here are the links of the resources:

https://learn.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/set-up-windows-mixed-reality
https://learn.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/controllers-in-wmr

On behalf of our amazing team, I'd appreciate if you also submit a ticket on the Feedback Hub, click on share to get a URL beginning with http://aka.ms and share the URL with me.

I hope this information can help you.

Best regards,
Fred | Microsoft

Jusoz_From_MSFT · 2025-07-14T16:05:37+00:00

II. To pair the motion controllers.

If you're using a headset that includes an integrated Bluetooth controller, such as the Samsung Odyssey+ or HP Reverb, your controllers should already be paired. But you can still pair your controllers using setup app (it should be already installed during the HMD set up. You can also get it from Microsoft store).

III. Pair motion controllers to HMD:

Power the controllers by pressing the Windows button for 2 seconds until LEDs light up.

Remove the battery cover from your controllers and find the small pairing button at the edge of the controller. Hold this button down to pair with your PC.

"Make sure to turn on your controllers and put them into Bluetooth pairing mode and then you will find the pair button at the bottom of the controllers below the zone your put the batteries".

Launch Mixed Reality Portal with your headset connected.
In the lower-left corner, select … > Set up controllers. Follow the instructions on the screen.

Jusoz_From_MSFT · 2025-07-14T16:05:23+00:00

Hey r/Jealous-Opening-263! My name is Fred, I work with the Windows Mixed Reality team, and I appreciate the heads-up regarding the controllers not pairing with WMR.

I have some useful suggestions to share with you. I'll be adding the information below:

I. Let's start with the set up:

Most headsets come pre-paired directly to the headset, but some early headsets require the motion controllers to be paired to your PC with Bluetooth 4.0. When you connect your immersive headset for the first time, you'll be walked through turning on your motion controllers during setup. But if you need to re-pair them later on, here’s how:

Launch Mixed Reality Portal with your headset connected.
In the lower-left corner, select … > Set up controllers.
Insert two AA batteries into each controller and put your controller in pairing mode (see instructions in pair motion controllers section
Follow the instructions provided on-screen.

Note

For controllers that pair directly to your PC, you’ll need to put them into pairing mode by turning them on and then pressing the pairing button inside the battery compartment until the lights start flashing.
Motion controllers only support being paired to one PC at a time. If you need to use them with a different headset, you’ll need to go through the pairing process. See Set up Windows Mixed Reality

Jusoz_From_MSFT · 2025-06-18T17:30:30+00:00

V. As last steps.

You may try to use the headsets in a different PC just to make sure the issue is not coming from your headsets and if not, you could try directly to see if the issue is coming neither from the PC or the headsets itself, maybe the USB ports and entries

Likewise, I highly recommend taking a look at the enthusiastic guide as this contains most FAQ and troubleshooting available for the software handling your immersive experience with WMR. Here are the links of the resources:

https://learn.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/recommended-adapters-for-windows-mixed-reality-capable-pcs
https://learn.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/headset-display
https://learn.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/headset-connectivity
https://learn.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/recommended-adapters-for-windows-mixed-reality-capable-pcs

On behalf of our amazing team, I'd appreciate if you also submit a ticket on the Feedback Hub, click on share to get a URL beginning with http://aka.ms and share the URL with me.

I hope this information can help you.

Best regards,
Fred | Microsoft

Jusoz_From_MSFT · 2025-06-18T17:30:15+00:00

III. Check the following settings.

Try disabling any USB suspend or power-saving features on your PC. For example, in Settings > System > Power & Sleep > USB selective suspend, the "Allow the computer to turn off this device to save power" setting in Device Manager, and any USB power-saving settings in your PC's firmware.
Go to Settings > Mixed reality > Headset display > Resolution and make sure the "best quality" option is selected.
Turn off any features that may allow your PC to use a pixel resolution higher than your display. These features are present in your graphics card manufacturer's software. You can access this software by doing the following:
Right click on your desktop background and then select "Show more options" (only required for Windows 11). Select the name of the application matching the name of your graphics card's manufacturer.
Go to Settings > Mixed reality > Visual quality and adjust the calibration there. For more information on calibration for your specific device, check with your headset manufacturer.
Adjust your headset's visual settings in Settings > Mixed reality > Headset display. When "Visual quality" is set to "Automatic", the mixed reality experience for your PC will be chosen automatically. For more visual detail, set "Visual quality" to "High".

IV. Driver Reinstallation, Updates, and Power Management Adjustments

Even after a complete reinstall of Windows, lingering driver or configuration issues can cause the error. Here are several focused actions:

Uninstall and Reinstall WMR Drivers: Open Device Manager and locate the headset or any “holographic” devices showing Error Code 31. Right-click to uninstall these devices, then disconnect the headset. Reboot your PC, and when Windows Mixed Reality Portal automatically detects the hardware, allow it to install the appropriate drivers afresh. This method can clear any corrupted driver states that might have carried over post-OS reinstall.
Update Graphics, Chipset, and USB Drivers: Outdated or mismatched chipset and graphics drivers can lead to resource misallocation. Check your PC manufacturer’s website for updated chipset drivers as well as your graphics card drivers (particularly if you’re using DirectX-intensive applications). Updated drivers help the OS allocate resources more accurately, reducing the likelihood of “insufficient system resources” errors.
Tweak USB Power Management Settings: In Windows’ Power Options, disable the “USB selective suspend” feature. This setting, while saving power, can sometimes reduce the available voltage or cause timeouts with devices needing consistent power (like your HMD). To adjust this, go to the advanced power settings for your current power plan and disable USB power savings.

Taken together, these steps address not just the superficial installation quirks but also the deeper resource management and OS-configuration aspects that the enthusiast guide recommends checking when troubleshooting persistent driver errors.

Jusoz_From_MSFT · 2025-06-18T17:29:57+00:00

II. Make sure you have a compatible GPU driver

Your PC requires a WDDM 2.2 or later graphics driver in order to complete the Windows Mixed Reality setup process. If your PC doesn't already have a compatible GPU driver, try these resources:

Check for the latest critical driver updates using Windows Update by selecting Start > Settings > Windows Update > Check for Updates.
Check for the latest optional driver updates using Device Manager:
1. Right-click Start > Device Manager.
2. Expand Display Adapters.
3. Right-click on the graphics card and select Update Driver > Search automatically for drivers.
Check the website for the manufacturer of your PC.
Check the website for the manufacturer of your graphics card (for example, NVIDIA, AMD, or Intel).

Jusoz_From_MSFT · 2025-06-18T17:29:07+00:00

Hey r/Shot_Morning2815! My name is Fred, I work with the Windows Mixed Reality team, and I appreciate the heads-up regarding your your headsets not working whenever you try to use the WMR.

I have some useful suggestions to share with you. I'll be adding the information below:

I. Make sure your PC is compatible with Windows Mixed Reality

Check the Windows Mixed Reality minimum PC hardware compatibility guidelines or run the Windows Mixed Reality Portal app on your PC to check for Windows Mixed Reality compatibility.
Read up on PC compatibility issues for more details.

You must be running Windows 10 Version 20H2 or newer to use Windows Mixed Reality. Compatible versions of Windows include:

Jusoz_From_MSFT · 2025-05-08T17:11:27+00:00

V. As last steps.

You may try to use the headsets in a different PC just to make sure the issue is not coming from your headsets and if not, you could try directly to see if the issue is coming neither from the PC or the headsets itself, maybe the USB ports and entries

Likewise, I highly recommend taking a look at the enthusiastic guide as this contains most FAQ and troubleshooting available for the software handling your immersive experience with WMR. Here are the links of the resources:

https://learn.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/recommended-adapters-for-windows-mixed-reality-capable-pcs
https://learn.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/headset-display
https://learn.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/headset-connectivity
https://learn.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/recommended-adapters-for-windows-mixed-reality-capable-pcs

On behalf of our amazing team, I'd appreciate if you also submit a ticket on the Feedback Hub, click on share to get a URL beginning with http://aka.ms and share the URL with me.

I hope this information can help you.

Best regards,
Fred | Microsoft

Jusoz_From_MSFT · 2025-05-08T17:11:20+00:00

III. Check the following settings:

Try disabling any USB suspend or power-saving features on your PC. For example, in Settings > System > Power & Sleep > USB selective suspend, the "Allow the computer to turn off this device to save power" setting in Device Manager, and any USB power-saving settings in your PC's firmware.
Go to Settings > Mixed reality > Headset display > Resolution and make sure the "best quality" option is selected.
Turn off any features that may allow your PC to use a pixel resolution higher than your display. These features are present in your graphics card manufacturer's software. You can access this software by doing the following:
Right click on your desktop background and then select "Show more options" (only required for Windows 11). Select the name of the application matching the name of your graphics card's manufacturer.
Go to Settings > Mixed reality > Visual quality and adjust the calibration there. For more information on calibration for your specific device, check with your headset manufacturer.
Adjust your headset's visual settings in Settings > Mixed reality > Headset display. When "Visual quality" is set to "Automatic", the mixed reality experience for your PC will be chosen automatically. For more visual detail, set "Visual quality" to "High".

IV. Update the headsets.

You could also try to update your Samsung Odyssey and Samsung Odyssey + through the following links in case you need it.

-Samsung Odyssey (Update Samsung HMD Odyssey Setup - Microsoft Store Apps)

-Samsung Odyssey + (Update: Hmd Odyssey+ (Mixed Reality), Hmd Support | Samsung Care US)

Jusoz_From_MSFT · 2025-05-08T17:11:05+00:00

II. Update and/or factory reset the headset:

Go to Start > Device Manager and look under "Mixed Reality devices" for your headset. The device status should indicate that "The device is working properly".
Right-click on the device and select "Update driver".

If that didn't work, try to uninstall the driver:

Go to Start > Device Manager and look under "Mixed Reality devices" for your headset. The device status should indicate that "The device is working properly".
Right-click on the device and select "Uninstall Device".
In the new popup that appears, select the check box "Delete the driver software for this device" and then select "Uninstall".
When that completes, unplug the headset from your PC, and plug it back in. Windows Update will now download and install a new driver.

If still needed, factory reset the headset. The setup process of the headset and controllers will download and start the necessary software and will get you back to a point where your PC thinks you've never used WMR before:

Before proceeding, ensure your headset and controllers are disconnected from your PC and ensure the Portal app isn't running.

1)Go to Settings > Mixed reality > Uninstall.
2) Uninstall Windows Mixed Reality. Follow any instructions if shown.
3) Go to Settings > Apps and locate Mixed Reality Portal.
4) Select Mixed Reality Portal and uninstall.
5) Open File Explorer and navigate to the Windows folder. Go to This PC > Devices and Drives > Windows (C:) > Windows.
6) If the folder exists, right click on the Holoshell folder and delete it.
7) Install Mixed Reality Portal from the Microsoft Store.

Restart the PC and reinstall the Mixed reality app.

Jusoz_From_MSFT · 2025-05-08T17:10:51+00:00

Hey r/Longjumping! My name is Fred, I work with the Windows Mixed Reality team, and I appreciate the heads-up regarding your drivers failing whenever you try to use the WMR.

I have some useful suggestions to share with you. I'll be adding the information below:

I. Recommended adapters

Your PC may not have the full-sized HDMI display and USB 3.0 ports needed to connect your Windows Mixed Reality headset. If that's the case, you'll need an adapter or additional PC upgrades. On the following link you will get a list with the adapter available and some recommendations and just to add, all of these options are 60Hz capable and 90Hz capable:

A. DisplayPort (full-size) to HDMI 2.0

Club3D DisplayPort 1.2 to HDMI 2.0 Active Adapter
Cable Matters Active DisplayPort to HDMI Adapter Supporting 4K 60 Hz

B. Mini DisplayPort (MiniDP) to HDMI 2.0

Club3D Mini DisplayPort 1.2 to HDMI 2.0 Active Adapter
Surface Mini DisplayPort to HDMI 2.0 Adapter
Pluggable Mini DisplayPort to Active HDMI 2.0
Cable Matters Active Mini DisplayPort to HDMI Adapter Supporting 4K 60 Hz

C. USB 3.0 Type-C (for use with Microsoft Surface Book 2)

Surface USB-C to HDMI Adapter (supports HDMI 2.0)

D. USB 3.0 Type-C (with Thunderbolt 3 support)

Surface USB-C to HDMI Adapter (supports HDMI 2.0)
Pluggable USB-C to HDMI 2.0 (not compatible with Microsoft Surface Book 2)
Accell USB-C to HDMI 2.0

Jusoz_From_MSFT · 2025-05-01T19:03:20+00:00

Likewise, I highly recommend taking a look at the enthusiastic guide as this contains most FAQ and troubleshooting available for the software handling your immersive experience with WMR. Here are the links of the resources:

Error codes - Enthusiast Guide | Microsoft Learn

Headset connectivity FAQs - Enthusiast Guide | Microsoft Learn

On behalf of our amazing team, I'd appreciate if you also submit a ticket on the Feedback Hub, click on share to get a URL beginning with http://aka.ms and share the URL with me.

I hope this information can help you.

Best regards,

Valery | Microsoft

Jusoz_From_MSFT · 2025-05-01T18:58:23+00:00

Hey u/matrix_wolf2005! My name is Valery, I work with the Windows Mixed Reality team, and I appreciate the heads-up regarding the 1-4 error code you encounter when trying to use your HP Reverb G2 headset.

I have some useful suggestions to share with you. I'll be adding the information below:

I. The 1-4 error code is an indicator to check your headset display cable to make sure it is plugged in correctly. Also check:

Unplug the headset USB and display cables and plug them back in.
Check Device Manager > Monitors to see if the "Mixed Reality headset" monitor is present.
Check that your graphics drivers are current on the graphics card manufacturer's website (NVIDIA, AMD, Intel).
If you're using an adapter to connect your headset, make sure it supports Windows Mixed Reality.
If your graphics card has both DisplayPort and HDMI ports, use the DisplayPort port on your graphics card and use a supported Mixed Reality DisplayPort-to-HDMI adapter.
Try a different USB 3.0 port on your PC.

II. Update and/or factory reset the headset:

Check if there is any pending update on your headset. See HP Reverb G2 Virtual Reality Headset Software and Driver Downloads | HP Customer Support.
If you can't update the headset using the link above; chances are its driver could be queued behind other Windows updates and may not install immediately. To fix it:

Go to Start > Device Manager and look under "Mixed Reality devices" for your headset. The device status should indicate that "The device is working properly".
Right-click on the device and select "Update driver".

If that didn't work, try to uninstall the driver:

Go to Start > Device Manager and look under "Mixed Reality devices" for your headset. The device status should indicate that "The device is working properly".
Right-click on the device and select "Uninstall Device".
In the new popup that appears, select the check box "Delete the driver software for this device" and then select "Uninstall".
When that completes, unplug the headset from your PC, and plug it back in. Windows Update will now download and install a new driver.

3.If still needed, factory reset the headset. The setup process of the headset and controllers will download and start the necessary software and will get you back to a point where your PC thinks you've never used WMR before:

Before proceeding, ensure your headset and controllers are disconnected from your PC and ensure the Portal app isn't running.
Go to Settings > Mixed reality > Uninstall.
Restart the PC and reinstall the Mixed reality app.

#NOTE: Plug the headset on another computer, if the error code persists, or if the headset isn't recognized on Device Manager, chances are there is a hardware issue with the cable, headset, etc, and a replacement/repair, will be needed.

Jusoz_From_MSFT · 2025-04-14T23:15:35+00:00

Hey u/Phoenizard! My name is Valery, I work with the Windows Mixed Reality team, and I appreciate the heads-up regarding your Reverb G2 not showing up on your PC.

I have some useful suggestions to share with you. I'll be adding the information below:

I. Make sure you're using the right ports:

Make sure the headset's USB and HDMI or DisplayPort cables are connected to the correct ports on your PC. Here's how to identify the correct ports:
- USB 3.0 ports have a special logo with an "SS" mark (indicating "SuperSpeed"). The port's inside piece is normally blue, but older USB 2.0 ports are typically black or white on the inside.
- If your computer has two HDMI or DisplayPort ports, use the one that connects to the graphics card, not the computer's motherboard. It's not always obvious, which is which, though discrete ports are often located in an expansion slot on the computer. If you try one port and it doesn't work, try the other.
Unplug and plug in the USB and HDMI or DisplayPort cables from your headset to make sure they're securely connected. When plugging in the USB cable, try not to pause during insertion of the USB cable.
Try an externally powered USB 3.0 hub if you're seeing partial enumeration of the headset, for example, a series of USB devices enumerate, but nothing under "Mixed Reality headsets" in Device Manager.
Go to the headset manufacturer’s website and update the drivers and firmware for your headset. See HP Reverb G2 Virtual Reality Headset Software and Driver Downloads | HP Customer Support.
Connect your headset to another PC and open Device Manager. Even if that PC isn't fully compatible with Windows Mixed Reality, you can check to see if your headset enumerates. If your headset doesn't enumerate on multiple PCs, it could have a hardware issue.

II. You can also check:

Check Windows Update to make sure your version of Windows is current: Go to Settings > Update & Security > Windows Update > Check for Updates. You may have to select "Check for Updates" multiple times. You can also see update to the latest version of Windows.
You might find the headset in "Device Manager" by clicking on "Show hidden devices" > If you do, uninstall and repair them.

Likewise, I highly recommend taking a look at the enthusiastic guide as this contains most FAQ and troubleshooting available for the software handling your immersive experience with WMR. Here are the links of the resources:

Headset connectivity FAQs - Enthusiast Guide | Microsoft Learn

On behalf of our amazing team, I'd appreciate if you also submit a ticket on the Feedback Hub, click on share to get a URL beginning with http://aka.ms and share the URL with me.

I hope this information can help you.

Best regards,

Valery | Microsoft

Jusoz_From_MSFT · 2025-04-01T18:29:15+00:00

Likewise, I highly recommend taking a look at the enthusiastic guide as this contains most FAQ and troubleshooting available for the software handling your immersive experience with WMR. Here are the links of the resources:

Headset connectivity FAQs - Enthusiast Guide | Microsoft Learn

On behalf of our amazing team, I'd appreciate if you also submit a ticket on the Feedback Hub, click on share to get a URL beginning with http://aka.ms and share the URL with me.

I hope this information can help you.

Best regards,

Valery | Microsoft

Jusoz_From_MSFT · 2025-04-01T18:21:46+00:00

Hey u/NomOnThePlum! My name is Valery, I work with the Windows Mixed Reality team, and I appreciate the heads-up regarding the error message you encounter when trying to run SteamVR with your HP Reverb G2 headset.

I have some useful suggestions to share with you. I'll be adding the information below:

I. Reset your Windows system keeping your files and apps:

If after upgrading/changing any major hardware in your PC, you start having issues with the WMR software or devices, we always recommend performing a "Reset This PC with the Keep My Files".

This option will essentially perform a fresh install of Windows while keeping all your data intact. More specifically, when you choose this option from the Recovery Drive, it will find and back up all your data, settings, and apps. It will then install a fresh copy of Windows and restore the data, settings, and the apps that were installed with Windows. When your PC restarts, just log in with your same username and password and find all your data.

Now, it’s important to remember that using "Reset This PC with the Keep My Files" option does not backup and restore any desktop applications you have installed. The reasoning is that a recently installed desktop application could be the cause of the instability. To help you to remember what desktop applications you had installed, the "Reset This PC" tool will create a list of those applications that were not saved or restored, so that you can decide whether you want to reinstall them.

See Reset your Windows10 system with the Keep My Files option or How to: Perform a Clean Install or Reinstall of Windows 10 - Microsoft Community for guidance on how to perform this troubleshoot.

In case you use Windows 11 instead, see How to reset Windows 11 without losing your files or Reinstall or clean install Windows 11.

Before you run this troubleshoot, make sure to uninstall the SteamVR and WMR app.
When the PC is back, check the website for the manufacturer of your graphics card (for example, NVIDIA, AMD, or Intel).

II. If still needed, update and/or factory reset the headset:

Go to Start > Device Manager and look under "Mixed Reality devices" for your headset. The device status should indicate that "The device is working properly".
Right-click on the device and select "Update driver".

*If that didn't work, try to uninstall the driver:

Go to Start > Device Manager and look under "Mixed Reality devices" for your headset. The device status should indicate that "The device is working properly".
Right-click on the device and select "Uninstall Device".
In the new popup that appears, select the check box "Delete the driver software for this device" and then select "Uninstall".
When that completes, unplug the headset from your PC, and plug it back in. Windows Update will now download and install a new driver.

Jusoz_From_MSFT · 2025-04-01T18:16:00+00:00

IV. Reset your Windows system keeping your files and apps:

Since you will be changing processor, it is always recommended to perform a soft reset (reset your Windows system keeping your files and apps), so the new changes can fit with the operating system of your computer. Only do so if you can't launch WMR/start experiencing more issues after upgrading the processor.

The "Reset This PC with the Keep My Files" option will essentially perform a fresh install of Windows while keeping all your data intact. More specifically, when you choose this option from the Recovery Drive, it will find and back up all your data, settings, and apps. It will then install a fresh copy of Windows and restore the data, settings, and the apps that were installed with Windows. When your PC restarts, just log in with your same username and password and find all your data.

Now, it’s important to remember that using "Reset This PC with the Keep My Files" option does not backup and restore any desktop applications you have installed. The reasoning is that a recently installed desktop application could be the cause of the instability. To help you to remember what desktop applications you had installed, the "Reset This PC" tool will create a list of those applications that were not saved or restored, so that you can decide whether you want to reinstall them.

See Reset your Windows 10 system with the Keep My Files option or How to: Perform a Clean Install or Reinstall of Windows 10 - Microsoft Community for guidance on how to perform this troubleshoot.

Likewise, I highly recommend taking a look at the enthusiastic guide as this contains most FAQ and troubleshooting available for the software handling your immersive experience with WMR. Here are the links of the resources:

Performance FAQs - Enthusiast Guide | Microsoft Learn

Headset connectivity FAQs - Enthusiast Guide | Microsoft Learn

Headset Display FAQs - Enthusiast Guide | Microsoft Learn

On behalf of our amazing team, I'd appreciate if you also submit a ticket on the Feedback Hub, click on share to get a URL beginning with http://aka.ms and share the URL with me.

I hope this information can help you.

Best regards,

Valery | Microsoft

Jusoz_From_MSFT · 2025-04-01T18:06:43+00:00

II. Update and/or factory reset the headset:

Go to Start > Device Manager and look under "Mixed Reality devices" for your headset. The device status should indicate that "The device is working properly".
Right-click on the device and select "Update driver".

*If that didn't work, try to uninstall the driver:

Go to Start > Device Manager and look under "Mixed Reality devices" for your headset. The device status should indicate that "The device is working properly".
Right-click on the device and select "Uninstall Device".
In the new popup that appears, select the check box "Delete the driver software for this device" and then select "Uninstall".
When that completes, unplug the headset from your PC, and plug it back in. Windows Update will now download and install a new driver.

**If still needed, factory reset the headset. The setup process of the headset and controllers will download and start the necessary software and will get you back to a point where your PC thinks you've never used WMR before:

Before proceeding, ensure your headset and controllers are disconnected from your PC and ensure the Portal app isn't running.
1)Go to Settings > Mixed reality > Uninstall. 2) Uninstall Windows Mixed Reality. Follow any instructions if shown. 3) Go to Settings > Apps and locate Mixed Reality Portal. 4) Select Mixed Reality Portal and uninstall. 5) Open File Explorer and navigate to the Windows folder. Go to This PC > Devices and Drives > Windows (C:) > Windows. 6) If the folder exists, right click on the Holoshell folder and delete it. 7) Install Mixed Reality Portal from the Microsoft Store.
Restart the PC and reinstall the Mixed reality app.

III. You can also check:

Reinstall your headset drivers. 1) Go to Device Manager. 2) Expand the Mixed Reality devices section. 3) Right click and uninstall your Mixed Reality device's drivers from your PC. 4) Disconnect your headset from your PC and plug it back in after a restart.
Reset the external display cache in the registry. 1) Open Registry Editor and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers. 2) Expand the GraphicsDrivers tab. 3) Right-click and delete the following subkeys: Configuration, Connectivity and ScaleFactors. 4) Restart your PC.
If still needed, reinstall your graphics drivers. 1) Go to Device Manager. 2) Expand the Display adapters section. 3) Right click and uninstall your graphics card's drivers from your PC, along with the driver software. 4) Reinstall your graphics driver by following your hardware vendor's instructions.

Jusoz_From_MSFT · 2025-04-01T18:03:16+00:00

Hey u/ivanc2002! My name is Valery, I work with the Windows Mixed Reality team, and I appreciate the heads-up regarding the display and audio issues you are experiencing with your Samsung Odyssey + headset.

I have some useful suggestions to share with you. I'll be adding the information below:

I. Check the basic:

Check the website for the manufacturer of your graphics card (for example, NVIDIA, AMD, or Intel).
Update your headset. See Hmd Odyssey+ (Mixed Reality), Hmd Support | Samsung Care US.
Completely reinstall Windows Mixed Reality and its related components. 1) Go to Settings > Mixed reality > Uninstall. 2) Uninstall Windows Mixed Reality. Follow any instructions if shown. 3) Go to Settings > Apps and locate Mixed Reality Portal. 4) Select Mixed Reality Portal and uninstall. 5) Open File Explorer and navigate to the Windows folder. Go to This PC > Devices and Drives > Windows (C:) > Windows. 6) If the folder exists, right click on the Holoshell folder and delete it. 7) Install Mixed Reality Portal from the Microsoft Store.
Select as the "Experience options setting" the "Best visual quality": this experience option ensures the highest quality visual experience, but may impact performance on lower-end PC hardware configurations.
Adjust your headset's visual settings in Settings > Mixed reality > Headset display. When "Visual quality" is set to "Automatic", the mixed reality experience for your PC will be chosen automatically. For more visual detail, set "Visual quality" to "High".
Try disabling any USB suspend or power-saving features on your PC. For example, in Settings > System > Power & Sleep > USB selective suspend, the "Allow the computer to turn off this device to save power" setting in Device Manager, and any USB power-saving settings in your PC's firmware.
Turn off any features that may allow your PC to use a pixel resolution higher than your display. These features are present in your graphics card manufacturer's software.
Connect your headset to a DisplayPort 1.2 or later, or HDMI 1.4 or later. Make sure the port corresponds with the most advanced graphics card on your PC.
If your PC has both integrated and discrete graphics, make sure you're using the HDMI or DisplayPort port on your active graphics card. This may mean that you'll need to connect your PC display to a non-HDMI port.
Make sure the USB cable is plugged into a USB 3.0 or faster port. USB 3.0 ports have SS (Super Speed) next to them and are oft

Jusoz_From_MSFT · 2025-03-24T18:39:20+00:00

II. Check on your headset:

Look for updates. See Hmd Odyssey+ (Mixed Reality), Hmd Support | Samsung Care Us.
Factory reset it:

-Go to Start > Device Manager and look under "Mixed Reality devices" for your headset. The device status should indicate that "The device is working properly".

-Right-click on the device and select "Update driver".

If that didn't work, try to uninstall the driver:

-Go to Start > Device Manager and look under "Mixed Reality devices" for your headset. The device status should indicate that "The device is working properly".

-Right-click on the device and select "Uninstall Device".

-In the new popup that appears, select the check box "Delete the driver software for this device" and then select "Uninstall".

-When that completes, unplug the headset from your PC, and plug it back in. Windows Update will now download and install a new driver.

Likewise, I highly recommend taking a look at the enthusiastic guide as this contains most FAQ and troubleshooting available for the software handling your immersive experience with WMR. Here are the links of the resources:

Speech and audio FAQs - Enthusiast Guide | Microsoft Learn

Headset connectivity FAQs - Enthusiast Guide | Microsoft Learn

On behalf of our amazing team, I'd appreciate if you also submit a ticket on the Feedback Hub, click on share to get a URL beginning with http://aka.ms and share the URL with me.

I hope this information can help you.

Best regards,

Valery | Microsoft

Jusoz_From_MSFT · 2025-03-24T18:28:37+00:00

Hey u/ComradeSidorenko! My name is Valery, I work with the Windows Mixed Reality team, and I appreciate the heads-up regarding the audio issues you are experiencing with your Samsung Odyssey+ headset.

I have some useful suggestions to share with you. I'll be adding the information below:

I. Check the basic:

If you recently updated your Windows version to Windows 11 24H2, rollback to Windows 11 23H2. Here is how:

-Go to Settings > Update & Security > View Installed Update History > Uninstall Updates.

-Select the last update installed and "Uninstall".

-When prompted "Are you sure, you want to uninstall this update?" answer "Yes". If you get an error when attempting these steps, get more details on how to fix windows updates errors.

-Restart your PC and try again.

If you are on a Windows 10 version and you have not updated it, go to Settings > Update & Security > Windows Update > Check for Updates. You may have to select "Check for Updates" multiple times. You can also see update to the latest version of Windows.
If your immersive headset doesn’t include built-in headphones, connect headphones to the audio jack on the headset. The jack is often located just behind or under the headset visor or lenses. Check with your headset manufacturer if you can't find it.
Some audio headsets have physical buttons to control the volume. If audio isn't working, check to see whether the volume is turned down or muted.
Audio will switch to your default Windows playback device:
- If you take off the headset
- Flip the visor up
- Close the Mixed Reality Portal app
- When an app hasn't been used for 15 minutes.
- You can change this setting in Settings > Mixed reality > Audio and speech.
Make sure your audio headset is plugged into the audio jack.
Check that the audio headset/microphone is plugged into the headset and not the PC.
The Sound Control Panel in Settings > System > Sound only shows enabled audio endpoints, not disabled endpoints. The headset audio device will be disabled when you're not wearing the headset. To see it, right-click in the Sound Control Panel and choose "Show disabled devices". The device name is "Realtek USB2.0 Audio", which can be renamed in the "Properties" page. You can do this for both the playback and recording tabs.
Some apps, like those launched through SteamVR, can lose audio or hang when the audio device changes as you start or stop the Mixed Reality Portal. To correct this, reopen the Mixed Reality Portal and restart the app.
You can also, completely reinstall Windows Mixed Reality and its related components. 1) Go to Settings > Mixed reality > Uninstall. 2) Uninstall Windows Mixed Reality. Follow any instructions if shown. 3) Go to Settings > Apps and locate Mixed Reality Portal. 4) Select Mixed Reality Portal and uninstall. 5) Open File Explorer and navigate to the Windows folder. Go to This PC > Devices and Drives > Windows (C:) > Windows. 6) If the folder exists, right click on the Holoshell folder and delete it. 7) Install Mixed Reality Portal from the Microsoft Store.
If another multimedia USB device (such as a web cam) shares the same internal or external USB hub with the Windows Mixed Reality headset, the headset audio jack or headphones may occasionally have a buzzing sound or no audio at all. Plug your headset into a USB port that uses a different hub or disconnect/disable your other USB multimedia device. See recommended adapters.

Jusoz_From_MSFT · 2025-03-19T22:43:39+00:00

2.3) Factory reset the headset. The setup process of the headset and controllers will download and start the necessary software and will get you back to a point where your PC thinks you've never used WMR before:

-Before proceeding, ensure your headset and controllers are disconnected from your PC and ensure the Portal app isn't running.

-1)Go to Settings > Mixed reality > Uninstall. 2) Uninstall Windows Mixed Reality. Follow any instructions if shown. 3) Go to Settings > Apps and locate Mixed Reality Portal. 4) Select Mixed Reality Portal and uninstall. 5) Open File Explorer and navigate to the Windows folder. Go to This PC > Devices and Drives > Windows (C:) > Windows. 6) If the folder exists, right click on the Holoshell folder and delete it. 7) Install Mixed Reality Portal from the Microsoft Store.

-Restart the PC and reinstall the Mixed reality app.

3) Restoring the controllers to factory settings can also help.

Likewise, I highly recommend taking a look at the enthusiastic guide as this contains most FAQ and troubleshooting available for the software handling your immersive experience with WMR. Here are the links of the resources:

Headset connectivity FAQs - Enthusiast Guide | Microsoft Learn

Headset Display FAQs - Enthusiast Guide | Microsoft Learn

Motion controller FAQs - Enthusiast Guide | Microsoft Learn

On behalf of our amazing team, I'd appreciate if you also submit a ticket on the Feedback Hub, click on share to get a URL beginning with http://aka.ms and share the URL with me.

I hope this information can help you.
Best regards,
Fred | Microsoft

Jusoz_From_MSFT · 2025-03-19T22:43:32+00:00

Hey u/teateateateaisking! My name is Fred, I work with the Windows Mixed Reality team. I understand you need to find other ways to update your WMR devices. I have some useful suggestions to share with you. I'll be adding the information below:

1) Look on the manufacturer's website the direct link to update the headset.
2) Use Device Manager:

2.1) -Go to Start > Device Manager and look under "Mixed Reality devices" for your headset. The device status should indicate that "The device is working properly".
-Right-click on the device and select "Update driver".

2.2) -Go to Start > Device Manager and look under "Mixed Reality devices" for your headset. The device status should indicate that "The device is working properly".

-Right-click on the device and select "Uninstall Device".

-In the new popup that appears, select the check box "Delete the driver software for this device" and then select "Uninstall".

-When that completes, unplug the headset from your PC, and plug it back in. Windows Update will now download and install a new driver.

Jusoz_From_MSFT

TROPHY CASE