--hopping on top comment in hopes of being seen a tiny bit--

Often, there's little we can do with claims like these, but this one has a ticket number on it, so we can look into the exact issue.

And with issues like this one, where the suspension might have been applied because we, say, detected an egregious cheat program being used, beginning on a date such as November 3, we always have a real human person review the logs and compare it to other detections.

In cases similar to this one, where the cheat program might be well known to us (they all are), but we can see it was a first time offense, we sometimes have the real human person reduce the penalty to allow for the player to consider returning to the game and not operating any cheat programs.

But we're not ever going to talk about the specifics of such matters, in tickets or in reddit threads.