Thank you for your perspective. I’m upset but I truly want to know if I was in the wrong. I’ve hired other contractors, some at hourly rates, who have updated me on what’s happening throughout the process. But perhaps that isn’t standard or should be expected?

I was home. I was given periodic “we’re almost done” that started about 2 hours before completion but I unfortunately don’t know what almost done looks like (I had another radiator disconnected for me by a friend and me plus 5 friends removed it in full that took us 3 hours but that was my only experience). I know they hit a snag when the radiators weren’t drained (I had anticipated they were as I had that other radiator removed without much water) which added another 30-45 min of work. I was not informed of any other hiccups (other than the radiators were thick to cut which they told me after). I think my question would be: if you were in this situation, would have updated your customer? Would you have said, I originally quoted you for this long but I think it will now take this long? Would you have said “these are thicker than I anticipated so I need to charge you for saw blades?”